Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
58% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Poor Welcome

Posted Aug 16, 2016
Pros: Very pleasant lady waiting on at breakfast.
Cons: Communication amongst reception staff and a better more informative welcome.
This was a late booking and I specified requests online but also called hotel to be sure in advance to request twin not double room with additional bed. Disappointing that this message not conveyed or noted. Despite 3 of us arriving with cases, we were given keys to a room with one double bed. After going back to reception our room was quickly changed and extra bed delivered/made.
2 out of 5
by A verified traveler from Portsmouth

You get what you pay for

Posted Jul 5, 2016
There was no indication that none of the rooms were on the ground floor or accessible by lift & therefore not suitable for disabled people unable to climb stairs. Hotel staff blamed Expedia saying they'd no control over what was put in their hotel's page on Expedia. As we arrived at 10.15pm we were too tired to go elsewhere so I had to max out on painkillers & it took me about 15-20 minutes to climb the 21 steps to the 1st floor on which our room was located. I'd asked for whichever room was easiest to get to but had to walk quite a way down a corridor. Tea/coffee facilities in the room were up on a shelf at a rather unsafe height even for me (I'm 5' 9"). There was a lot of noise from the hotel bar playing music until 10.45pm. There was no bathmat or anything else to prevent slipping in the bath (w shower over) & nothing to hold onto to aid one getting out of the bath/shower. I sent an email directly to the hotel before the day of travel & never received a reply. On the plus side, the bed & bathroom were clean & the bed was reasonably comfortable as well as being a good size (king-size but only charged for a double, not sure if that was because we mentioned the accessibility issue). We couldn't find a remote control for the TV & as we arrived quite late we were too tired to wait up for one to be brought to the room. The staff said they have problems with people taking the remotes, perhaps they only give them to guests on check-in & ask them to be returned on check-out.
1 out of 5
by A verified traveler

Dont stay here

Posted Jun 11, 2016
Arrived no room was allocated. Given a single room for 2 people the size of a cupboard and a smaller cupboard for a bathroom. No towels. One pillow. No headboard. Noisy bed.
4 out of 5
by A verified traveler

Posted Jun 10, 2016
Hotel was nice and pleasant. Room was very nice however was extremely hot and I think it may have been iver the kitchens as the bathroom smelt of cooking. Apart from that hotel very nice, clean and comfortable. Drinks reasonably price and comfy bed.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 19, 2016 on Hotels
3 out of 5
by Chris

This traveler left a rating score only Posted Feb 24, 2016 on Hotels
4 out of 5
by A verified traveler

Nice hotel. Food was very good

Posted Jan 26, 2016
Enjoyed our stay. Needed somewhere close to park home site so this hotel was perfect. Will probably be retuning soon
5 out of 5
by maureen from blackpool

Posted Dec 17, 2015 on Hotels
we booked to stay for my husbands works christmas party. I was disappointed with the room it was very small compared with the one that we had last year , more so after finding out that other people at the party had paid over £30 less and got a far superior room after complaining to the management they did give me a bottle of wine to compensate
4 out of 5
by A verified traveler from c

En route to Scotland

Posted Nov 19, 2015
Warm and cosy and ideal situation in the north of England
4 out of 5
by A verified traveler

Good

Posted Nov 19, 2015 on Hotels
Was good for couples but only older couples not young couples. Food was good in terms of portion sizes but not a big variety for vegetarians?