You get what you pay for
Posted Jul 5, 2016
There was no indication that none of the rooms were on the ground floor or accessible by lift & therefore not suitable for disabled people unable to climb stairs. Hotel staff blamed Expedia saying they'd no control over what was put in their hotel's page on Expedia. As we arrived at 10.15pm we were too tired to go elsewhere so I had to max out on painkillers & it took me about 15-20 minutes to climb the 21 steps to the 1st floor on which our room was located. I'd asked for whichever room was easiest to get to but had to walk quite a way down a corridor. Tea/coffee facilities in the room were up on a shelf at a rather unsafe height even for me (I'm 5' 9"). There was a lot of noise from the hotel bar playing music until 10.45pm. There was no bathmat or anything else to prevent slipping in the bath (w shower over) & nothing to hold onto to aid one getting out of the bath/shower. I sent an email directly to the hotel before the day of travel & never received a reply. On the plus side, the bed & bathroom were clean & the bed was reasonably comfortable as well as being a good size (king-size but only charged for a double, not sure if that was because we mentioned the accessibility issue). We couldn't find a remote control for the TV & as we arrived quite late we were too tired to wait up for one to be brought to the room. The staff said they have problems with people taking the remotes, perhaps they only give them to guests on check-in & ask them to be returned on check-out.