Ratings based on 464 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant hotel

Posted May 24, 2017
Nice, clean, well run hotel. The fitness room is especially good - loads of quality equipment for cardio and weights.
5 out of 5
Recommended
for Everyone
by A verified traveler from J

Fantastic hotel

Posted May 14, 2017
Stayed for 2 nights. Friendly staff, very clean spacious rooms and great fresh breakfast. In other areas of the uk you would easily pay double for the same quality
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, would have loved to stay longer

Posted May 12, 2017
Pros: Hairdressers, spa
Room was perfect and in excellent condition. Only stayed for a wedding so didn't spend much time at the hotel but I would recommend for a relaxing weekend away. Breakfast was good with plenty of choice and staff were pleasant at front desk and at the restaurant.
3 out of 5
by A verified traveler

Let Down

Posted Apr 26, 2017
Pros: Location
Cons: Team
Location: Close to uni
Booked a suite and for the price is was not very good value for money. Room was very cold and somewhat dated for the price. Reception team on checkin were very rude and judgmental, just because you wear a hooded top does not mean you are rough, common or going to mug someone. Night Porter was also very rude and abrupt with a attitude, if you don't enjoy your job or like working with people leave!!! On check out was not asked how my stay was so did not comment, I will let my feet do the talking and stay at The Borough next time, more modern and certainly a lot for friendly and better value for money compared.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

Quiet location very near Lancaster University

Posted Apr 25, 2017
Pros: The staff, location, and serene atmosphere.
Location: Within very close walking distance to the university; not far from town, Lancaster Castle, rail station.
Wonderful experience - the staff could not have been any nicer or more helpful! Room was comfortable and nicely done. 2 of the 3 meals in the restaurant were excellent, one was fair.
5 out of 5
Recommended
for Everyone
by A verified traveler from cyprus

nice hotel surrounded by the nature

Posted Apr 20, 2017
Pros: a very good service and smiling faces.
an unforgetable experience with nice people and wonderful envirolment .
5 out of 5
Recommended
for Everyone
by A verified traveler from wrea green

Nice hotel in its own grounds

Posted Apr 17, 2017
Really nice hotel room ready when we arrived clean and comfy spa really good all staff berry friendly
5 out of 5
Recommended
for Everyone
by A verified traveler from North

Short stay break, return trip.

Posted Apr 16, 2017
Pros: Everything
Cons: Cannot think of anything at this point.
Location: Nice and quiet, but close to Lancaster town for shopping or culture, quite close to Preston too.
Lovely hotel, in quiet surroundings, this was a second visit, good food and facilities, the staff are very polite and respectful, professional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Not a chain, has the personal touch

Posted Apr 15, 2017
Pros: Friendly professional staff
Cons: New modern decor in bathroom
Only stayed one night on route South to North. Hotel staff were friendly and professional, makes a nice change from a chain hotel. Room was clean, nice bathroom linens and toiletries (bathroom was clean but needed some undating to more modern decor). All in all a pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Milton Keynes, UK

Nice hotel, made exceptional by AMAZING staff.

Posted Apr 4, 2017
Pros: Pretty much everything!!!
Cons: Only 1 teeny little critisism, like all hotels it was a little bit warm for our liking, but even that is accommodated by the Hotel, as there was a fan
Location: Didn't really explore too much as went up to relax and attend a wedding,
Stayed for a family wedding in an executive double room. Beautifully clean, plenty of space with a small seating area. The overall experience was made perfect by the Staff - from the housekeeping team, through servers and as far as the Gym and spa staff, everyone bent over backwards to make us welcome and anything we asked for was done with a smile and to an exceptional standard. Everyone went just that little bit further to make it special. Stayed 2 nights so were able to use the pool and gym areas (very nice), and had 2 fantastic breakfasts. The wedding reception was held there too, and once again the staff were fabulous and the reception food fantastic. Cannot recommend this hotel highly enough........