Terrible first impression
Posted May 24, 2014
The Taxi dropped us off at the door of the Manor House hotel around 3pm in the afternoon after an eight hour train ride from sunny southern England. Given our luck it was raining in Blackpool. The door to the hotel was locked so I pressed the buzzer as instructed and waited ...and waited....and waited....and finally after nearly ten minutes we were rung in. As we entered the lobby, a sliding window opened and a man's face appeared. Now we had just been standing outside in the rain waiting to get in to the hotel so one might have expected the face to have at least said, "sorry to keep you waiting, welcome to the Manor House." Instead the face said nothing, just starred blankly at us. Now I am all in favour of having people with disabilities allowed into the workforce, but the thought crossed my mind at that very moment perhaps having a deaf mute handling hotel reception might not be what the persons with disabilities act envisioned. I then said I was looking for Mr. Dunning the manager. The face spoke and told me he was Mr. Dunning and here are the registrations forms to fill out... Absolutely Unbelievable but true.