Check in was atrocious. Only two staff members on for two large booking parties. We waited 40 minutes. The room was more suitable for a single bed. The bathroom wasn't clean, I have photo's, the bathroom window had no frosting or curtain on it, people across the street could see in especially when the light was on so we left it off. Three other people tried to get into the room whilst we were trying to sleep which was impossible due to how uncomfortable the bed was. There was no remote control for the TV so we didn't use that. The duvet cover was inside out. The bathroom door didn't close properly as it was damaged. The curtain in the room wouldn't open properly once it had been closed. There was no hot water in the bathroom, my husband had to shower in cold water, I didn't use it but boiled the kettle for a wash instead. Most of the onsite vending machines were out of order. The mini break was booked for my husbands birthday. I'm afraid to say that we will not be returning to Norbreck Castle. Having been twice before he specifically requested it. I'm sorely disappointed with our stay this time.