Indoor pool

Reviews of Norbreck Castle Hotel

3 out of 5
Norbreck Castle Hotel
Queens Promenade, Blackpool, England

Reviews

6.2
Rating 10 - Excellent. 202 out of 1002 reviews" "
Rating 8 - Good. 231 out of 1002 reviews" "
Rating 6 - Okay. 186 out of 1002 reviews" "
Rating 4 - Poor. 142 out of 1002 reviews" "
Rating 2 - Terrible. 241 out of 1002 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Helen

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Has the ability to be a great place but is looking very tired and run down, although was clean and staff friendly and helpful. The availability of hot snacks would have been good!
Stayed 2 nights in Mar 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Cheap night stay can’t complain
Stayed 1 night in Mar 2024

4/10 Poor

Alison

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Check in was atrocious. Only two staff members on for two large booking parties. We waited 40 minutes. The room was more suitable for a single bed. The bathroom wasn't clean, I have photo's, the bathroom window had no frosting or curtain on it, people across the street could see in especially when the light was on so we left it off. Three other people tried to get into the room whilst we were trying to sleep which was impossible due to how uncomfortable the bed was. There was no remote control for the TV so we didn't use that. The duvet cover was inside out. The bathroom door didn't close properly as it was damaged. The curtain in the room wouldn't open properly once it had been closed. There was no hot water in the bathroom, my husband had to shower in cold water, I didn't use it but boiled the kettle for a wash instead. Most of the onsite vending machines were out of order. The mini break was booked for my husbands birthday. I'm afraid to say that we will not be returning to Norbreck Castle. Having been twice before he specifically requested it. I'm sorely disappointed with our stay this time.
Stayed 1 night in Feb 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

ann

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful
Stayed 1 night in Feb 2024

8/10 Good

Anthony

Stayed 1 night in Feb 2024

6/10 Okay

Robert

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Melanie

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night staff loverly breakfast superb, our room was clean my only criticism is it’s in need of an update…. Carpets very worn and some walls need attention but other than that a lovely place to stay
Stayed 1 night in Feb 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is easy to find, cheap but very clean and with all facilities one might expect. The staff were very competent, and charming.
Stayed 2 nights in Feb 2024

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service
rooms clean bathroom modern good food .parking reasnable.a nice stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Shelley Eileen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Nathan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything. Cant sleep the rooms are freezing cold. You have to request a heater. Curtains stained. This hotel should be the hotel from hell it's that run down i wouldn't recommend anyone to stay her. Also only 1 socket in room so I couldn't charge phone
Stayed 1 night in Jan 2024

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was lovely from are stay to the food were lovely wood go back and still a little bit long
Stayed 2 nights in Dec 2023

10/10 Excellent

Vytis

Liked: Staff & service
Nice place
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAD A GREAT TIME AS USUAL
BEEN A FEW TIMES ALWAYS HAD A GOOD STAY CLEAN BEDDING COMFY BED CLEAN TOWELS NICE HOT WATER COFFEE AND TEA NEVER HAD A COMPLAINT EXELLENT STAFF A NICE CHEAP BUDGET HOTEL REMEMBER YOUR NOT PAYING FOR THE RITZ
Stayed 1 night in Dec 2023

8/10 Good

Anthony

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

CHRIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

john

Liked: Cleanliness, staff & service, property conditions & facilities
noise room
put in room 838 and there was something that sounded like a train going passed that was going now and again all though the night and shaking the room was not the best stay I've had and I've been there loads of times
Stayed 2 nights in Dec 2023

4/10 Poor

pauline

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Geoffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice time at the Norbreck Castle hotel the staff were friendly and helpful, the food was very good and plentiful ,also our bedroom was clean with nice white sheets and clean white towels. I think they could make the frontage of the hotel much better by having freshly painted doors with maybe some nice greenery outside and giving the windows a good clean.
Stayed 2 nights in Nov 2023

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was very handy for the tram
Stayed 5 nights in Nov 2023

4/10 Poor

Keith

Traveled with partner
Disliked: Amenities
Wost stay ever food was okey entertainment Was rubbish we wanted to play pool but had to leave a deposit wich was so expensive nothing was really working in the games room n we had to pay to go swimming we book the hotel n swimming should be included in the price ov booking i will not being coming back
Stayed 2 nights in Nov 2023

4/10 Poor

Annette

Traveled with family
Disliked: Amenities, property conditions & facilities
Windows inside the room were filthy and there was a vape left from previous guest. Property so old, floorboards creaking everywhere. Difficult to sleep with guests coming back late and floorboards in bad way. Poured hot water into cup for tea in buffet lounge and had floating black bits in it. Remote control filthy in room.
Stayed 2 nights in Nov 2023

6/10 Okay

Alan

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Pleasant enough place but its decor is very tired
Stayed 1 night in Nov 2023

2/10 Terrible

Shenaz

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very disappointed wasnt what i seen on the internet the room smelt and bed was uncomfortable checked out has soon as i got there
Stayed 3 nights in Nov 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice of breakfast,
Stayed 1 night in Nov 2023

2/10 Terrible

Laurence

Business traveler
Disliked: Staff & service, property conditions & facilities
Room was freezing and radiator didnt work. Tv handset deliberately had no batteries . Once worked out how to turn on couldnt see a thing as screen cracked badly. Room was a good 5 minute walk up 2 lots stairs. Add fact poo in shower drain this was my 2nd and last stay at this hotel
Stayed 1 night in Nov 2023

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do l start. 1 hour just to book in, room, bed was rock hard and very old mattress, carpets though out old and fraid, staff. Well l am going to have to say hotel manager was absolutely ridiculous l would never talk to a customer as she did me. And that was me being polite. Bar staff well they was fantastic . Anyone thinking of coming to this hotel DON'T . GO TO BLACKPOOL THEY SAID, IT WILL BE FUN THEY SAID........out of 100 l am not even giving a 1 .......
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time we stayed there and love it.nicely away from the town and easy to access using the tram or buses. Recommend getting the all day pass to make it easier to go where you want .hotel is clean and staff are very friendly .
Stayed 2 nights in Nov 2023

4/10 Poor

Stu

Disliked: Property conditions & facilities, room comfort
Glad it was only one night
Coincided with pool competition stood for an hour and a half just to check in. Perhaps a pool only check in separate from regular guests. Room, more than tired. Nothing like pictures. Smokers at the front doors should be moved away from hotel
Stayed 1 night in Nov 2023

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could hear next rooms whole conversation. I complained 4 times to loud music coming from room opposite and they said deal with it. Its a hotel. Its grotty. Dirty and unclean. Never staying again
Stayed 3 nights in Oct 2023

10/10 Excellent

Peggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bingo mowtown music each evening Very visible courteous security / foor men ladies A very organised Pool competition going on
Stayed 2 nights in Nov 2023

2/10 Terrible

Chloe

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Worst hotel I’ve ever stepped in, security everywhere. Room wasn’t even cleaned, back doors wide open leaving the area full of smoke, takeaway boxes lying by our door, men slamming doors and shouting next door, our daughter wouldn’t settle had to leave at 1 in the morning to drive 4 hours back home
Stayed 2 nights in Nov 2023

10/10 Excellent

J D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastich and Amazing 👏 😍 ❤
Fantastich and Amazing 👏 😍 ❤
Stayed 2 nights in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Trisha and Nick

Traveled with partner
Disliked: Amenities, property conditions & facilities
I didn't like the fact we had to get a tram to the town center everyday. Our room was on the first floor we had to walk along to the other end of the corridor that stunk of damp to our room with a view to a carpark . Did ask for sea view but none available.. Our room had 1 three quarter bed and a single bed. The shower had no curtain and was for a disabled person with chair. Very basic. Won't be in a hurry to stay again.
Stayed 2 nights in Oct 2023

6/10 Okay

Lisa

Traveled with partner
Disliked: Amenities
Very basic didn’t come and clean rooms bed was very uncomfortable no heating on in rooms bathroom door you couldn’t close it completely otherwise you would be stuck in there
Stayed 2 nights in Oct 2023

8/10 Good

Michelle

Liked: Staff & service
Staff very friendly and helpful
Stayed 2 nights in Oct 2023

4/10 Poor

Melissa

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what we expected four mature ladies no entertainment or bingo as advertised Bar closed early as not many people in hotel Litter around the corridors and were there for the 3days Every time you left hotel and returned peopl stops smoking , toilets were dirty 1 of our 4 rooms had no coffee when asked for decaf coffee at reception the night manager just said we ran out since last week
Stayed 2 nights in Oct 2023

8/10 Good

John

Stayed 1 night in Oct 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Mandy

Traveled with family
Disliked: Room comfort
Bed and pillows very hard not comfortable
Stayed 3 nights in Oct 2023

6/10 Okay

steve

Liked: Staff & service
Great location, staff very helpful, .
Stayed 1 night in Aug 2023

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the live entertainment 50 trio singers. Background music not too loud but good music. Room was clean and spacous.
Stayed 2 nights in Oct 2023

8/10 Good

Janet

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff. Upgraded room no problem. The only thing i would say is make sure reception knows if you select the pay at hotel option
Stayed 3 nights in Oct 2023

6/10 Okay

Carrie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The room had not been cleaned and the corridor smelled strongly of cigarettes. Reception did move us rooms kindly but we were then kept awake until midnight by loud music and woken at 0400 by noisey neighbours.
Stayed 1 night in Oct 2023