Advance Booking No Guarantee
Posted Feb 21, 2016
We booked a superior room in advance as part of a special trip to Bentham to visit elderly friends of the family. In spite of the 'guarantee' of a booking with Expedia when we arrived at the hotel we were told that the room we had booked wasn't available as guests previously staying at the hotel had, at short notice, requested a further night's stay. We were offered a room at The Black Bull for £60. In our view that room wasn't adequate. The manager's 'teflon' explanation for overriding our booking - 'it's our fault but it's not our fault - we were between a rock and a hard place' was unsatisfactory. The staff could not have cared less. Why, for instance, wasn't The Black Bull offered to the other guests? So be warned - an advance booking counts for nothing. Be very wary if you book this hotel.