5* Customer care above and beyond....!
Posted Jan 25, 2017 on Hotels
The staff were absolutely lovely - they couldn't possibly have been more helpful! I have stayed in many, many hotels and B&Bs in my time and I have never some across one that had given so much thought to their Customers. The room had an iron, hairdryer etc available along with the standard toiletries that you'd expect to find but, on a table as you came in the front door, was just about everything you could possibly need for a stay away from home - handbag-sized packets of wet wipes to name just one! Spare toilet roll, as much tea and coffee etc as you needed including some fruity teas and special hot chocolates, packs of tissues..... just anything you may have forgotten to pack before you left!! As a pretty seasoned traveller, I found all this so impressive because, very often I get caught out by forgetting something! They even had the good sense to make available bottles of shampoo and conditioner that previous Customers had left behind, rather than chucking them in the bin - what a fabulous idea, which meant I was able to use some pricy L'Oreal shampoo.... Because I'm worth it!! :) Breakfast was marvellous - so much choice and all great quality. I could rabbit a bit more but, I think I've said enough to let you all know that we enjoyed staying here immensely!! The one tiny drawback is that it's not on the seafront but, it's not a big distance and we managed to get up and down to the tram-stop easily - even when it chucked it down!! Thoroughly recommended!!
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Thank-you for taking time to review our Guesthouse. We are glad that you enjoyed your stay and we look forward to welcoming you back in the future. Kind regards Vicky x