Ratings based on 325 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler
Posted Aug 29, 2015
Stayed here with partner. Quiet and comfortable with a view right out to the sea, in a nice location as well ^^ Only downside was missing equipment in the room
for Everyoneby A verified traveler from calgary
Very fancy, decor makes you feel fancyPosted Aug 23, 2015
Everything was great except we found a huge spider in our bathroom haha. Other than that it was very nice.
for Everyoneby A verified traveler from Christchurch Dorset
Good hotel . Ample parkingPosted Aug 14, 2015
Old hotel full of character . All staff very friendly. Definitely will be back.
for Everyoneby A verified traveler
Furnishings were very old and worn & chairs dirtyPosted Aug 13, 2015
Lobby is nice and good gluten free meals available.
by A verified traveler from Carlisle
Could be a very nice hotel. Let down by attentionPosted Aug 7, 2015
Pros: A stunning hotel - from outside
Cons: Checking in procedure needs to be better
Location: Within walking distance of North Pier & Tower
Upon arrival we had to wait approx 20 minutes in a long queue to check in. When checking in I asked whether they had added an additional bed as per my booking request, the receptionist confirmed this. Once at the room, the card door key did not work - another trip to reception, along with another long wait. Upon entry - No additional bed - another trip to reception. The reception appeared to be full of disgruntled guests, many card keys did not work the guest in front of me had paid extra for a sea view and not been given one. The room was adequate although mould around the bath tub was not expected from a 4 star hotel. The staff were polite despite the volume of complaints. I have stayed at the Imperial many times, the first time approx 20 years ago. I do not think the hotel has been decorated since my first visit. Could be a very nice hotel. Let down by attention to detail. Massive queues at checking in times are simply not acceptable.
for Everyoneby A verified traveler from h
Good locationPosted Jul 23, 2015
Enjoyable stay car parking a bit of an issue although there was a wedding function on in all fairness
for Everyoneby A verified traveler from Edinburgh
Beautiful hotel to stay inPosted Jul 22, 2015
Beautiful hotel with very friendly and helpful staff. Very elegant inside and beautiful food. Tram stops directly outside hotel also plenty of parking in hotel grounds. Would definitely book another break there. Fantastic.
for Everyoneby A verified traveler from Essex
Elderly hotelPosted Jul 5, 2015
Cons: A good window clean and aircon
Location: Excellent location right on the seafront with all acitivities within walking distance
Let's start by saying that this an old hotel with charm and character. The rooms are old but clean. The room we had was rather dark and fairly small. It was very warm as the windows cannot be opened although we did stay on a very hot weekend. All in all we felt that the stay would have improved if we had chosen a bigger and better room overlooking the sea. The staff were friendly and when we pointed out that we had not been given our premium room package the matter was rectified. Breakfast was excellent and well organised. The bar was too small to accommodate the number of guests wishing to have a drink so we gave up as the lounge was also full. Having said all that we did enjoy our stay; the hotel just needs a little more money spent on it, say aircon and a good window clean.
by A verified traveler from london
Nice but expensivePosted Jun 29, 2015
Busy hotel Probably not worth the price we paid Car park was full most of the time Location is good Room was clean buy shower did not work Nice staff It was ok but expensive
for Couplesby A verified traveler from north wales
very good 4 *Posted Jun 9, 2015
Pros: location, staff and the food
Cons: double glazed windows in the bedrooms
Location: town and tower only a short walk
very nice clean and tidy and close to town .