Ratings based on 587 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Edinburgh

First Aid Competition

Posted Nov 28, 2016
Pros: Clean and quiet.
Cons: Nothing
Location: Bingo. Railway station. Hundreds of shops.
Very comfortable hotel with lovely friendly staff. Close to all amenities.
5 out of 5
by A verified traveler from Wollongong, Australia

Posted Nov 12, 2016
Excellent service,lovely old hotel with old values. walking distance to shops, entertainment and restaurants
2 out of 5
by A verified traveler from Bristol

I never ever go back there.

Posted Nov 9, 2016
Location: Beautiful sea, long peaceful walks, restaurants.
The standard double room is not that what advertised on photos; that is much smaller, outdated, does not smell very nice. Bathroom is so tight, there is no room for an adult. We had no heating whatsoever - even on highest on the radiator. I think it should not be like that in November. Paint flakes and hair on the carpet. Everything was wonky and tatty, like nobody touched room since 1960's. Hot water was not hot at all. Towel bar did not work. Glass in bathroom was dirty. An A3 paper was the tray for kettle, coffee-tea and mugs. Little things like these... A famous four star hotel could not afford these things. I have been in nicer and better B&B. When check-in, receptionist man was not nice, welcoming and friendly at all, I would call this behaviour arrogant and phlegmatic. I got so disappointed and upset when arrived, I wanted to complain, but my girlfriend calmed me down, so I did not, and I tried to focus on our good mood and holiday. This hotel is one of the nicest looking, most beautiful hotel to me, that is why I took my girlfriend there, but they spoiled our vacation. My overall opinion is very bad about this hotel, these things are not acceptable by me, they should not get away with these. The housekeepers were very nice people - that is good point. Unfortunately I will avoid this hotel in future, will go somewhere else, it was a terrible experience to me. I think if someone has high expectations for good service, I personally recommend to choose another hotel.
5 out of 5
by A verified traveler

The Imperial Hotel Blackpool October 2016

Posted Oct 28, 2016
Blackpool can be run down and old in places, however The Imperial Hotel is certainly not. This is a well run, very clean and well-maintained hotel. I would certainly recommend as this is a family friendly hotel and is in a perfect location for viewing Blackpool, with a short walk to Blackpool Tower and a tram stop on the doorstep . The hotel met our every need, by supplying a travel cot for our 2 year old son, a fridge for his milk and even supplied us with milk when we ran out. The hotel does have parking for an additional £5 a day. I would also recommend the breakfast, with a huge variety and a lovely view of the sea front. I will certainly be booking up again soon.
3 out of 5
by A verified traveler

Posted Oct 26, 2016
Pros: Atmospheriic.old
Cons: Datk. Long queues for breakfast. Cold room
Very dark everywhere. No good for visually impaired guests. Old fashioned. Needs updating.
4 out of 5
by A verified traveler from Staffs

Lovely hotel with a great atmosphere

Posted Oct 26, 2016
Pros: It's in a very good location. The bar area was lovely and the price and quality of drinks was very reasonable. Ample parking facilities.
Cons: the first room we were allocated had a tiny bathroom but when I told reception they moved us to a much nicer room with a very spacious bathroom so we were very happy.
Location: a short walk to the nearest shops, bars and restaurants. Good location on the main promenade in a quiet location on the outskirts of the North shore
1 out of 5
by A verified traveler

This is not a 4* hotel

Posted Oct 25, 2016
Not very happy ! This is not a 4star hotel ! Lot of people got there money back ! Not happy and I will not use this again !
4 out of 5
by A verified traveler from Manchester

Classic Blackpool Hotel.

Posted Oct 22, 2016
Pros: Beautiful reception/lounge area. Staff were welcoming and helpful. Swimming pool was lovely but access was limited. Breakfast was delicious but dining hall crammed. Direct parking at hotel was excellent and at £5 a day reasonable.
Cons: The hotel is huge and even once you have taken the lift to your floor you may have quite a walk to your room! If all standard room are in a similar condition, bathrooms and Windows need updating. The pool facility is lovely but children's swimming lessons were taking place during our stay (we were not advised of this) so access was limited. The ladies steam room was also closed with no signage as to why. Breakfast hall felt crammed and seat heights were uneven at the tables.
Location: Reasonable walk to town centre. Very limited number of bars etc close by. Tram stop right outside so easy access to all of Blackpool using that.
Comment from Hotel Management
Oct 25, 2016 by Alison G, Hotel Management
Thanks so much for taking the time to leave your comments, I do appreciate it. I'm glad you enjoyed yourselves and I'll follow up your comments with the team. Thanks again, best wishes, Alison
5 out of 5
by A verified traveler

Posted Oct 10, 2016
We would stay at this hotel again,15-20 min walk to the centre of Blackpool or take the Tram or bus from the front of hotel .
Comment from Hotel Management
Oct 25, 2016 by Alison G, Hotel Management
Thanks for your comments, I'm delighted you enjoyed yourselves and look forward to meeting you personally next visit. Best wishes, Alison
4 out of 5
by A verified traveler from Flintshire

Grand Hotel

Posted Oct 2, 2016
Pros: Food and swimming pool
Cons: Cheaper car parking
Location: Within walking distance of the centre
Enjoyable 2 nights in a grand hotel with friendly staff and good food