Posted Jun 1, 2015
Got to the hotel and there were no parking at the front so we went to the back car park. A person had parked across three spaces which meant that the only space we could get in was slanted and off the car park into the road. We were not happy. Turned out to be a staff members car? We got into the hotel ready for check in, and there were a few people in front of us. We were waiting about half an hour if not more to check in as the people in front were holding and waiting for others to come for a big group booking in different rooms. As you can imagine this is bad service! When I went to check in, they couldn't find our reservation although we had already paid through Expedia for our quadruple room. The woman with shorter hair was very rude and said she would get someone else to deal with it. Another woman with longer hair came over and explained that we was in room 34. She was more friendly. We didn't know we had to pay £10 each when we got there for a bond, but you get this back at the end of the stay if the room isn't messy. We got to our room and it was really clean and spacious. The area was good as it was about 5 minute walk to everything you need. There is security on the door of a night so you can come and go as you please also. Breakfast was really nice, although they didn't do scrambled egg, just fried. There was a dog strolling about the hotel, the dog was friendly enough. Overall it started to be a bad experience but it turned out good in the end.
Comment from Hotel Management
Oct 28, 2016 by Steve Hopkins Owner, Hotel Management
The hotel is now under new management and a lot of the issues you have raised in your review no longer occur. The dog you refer to has left the building along with the under-performing manageress!
Breakfast is now vastly improved under our new resident chef.