Everything was extra.
Posted Sep 19, 2016
Diappointed that the use of the pool was extra, as was the use of the gym, and use of pool towels. We had a sleep six room, the wifi cost was £7.95 for 4 people. I was disappointed that the first room we were offered had a Disabled adapted shower room...no bath, and the lounge had been used by smokers. No cups in the gym for the water fountain, and none supplied when I asked. On a positive note, the lady on reception changed our room without question but advised me to state that I want a bathroom should I book again. She was also incredibly helpful in coming out to the apartment to help me set up the sofa bed, which was difficult to put up. £140 for the room, plus the cost of everything else, didn't make for a cheap getaway. Beautiful old building.
Comment from Hotel Management
Nov 8, 2016 by Rosario Seabra, Hotel Management
As a first time guest to Thurnham Hall, your feedback means so much to us. We are honored to have had the opportunity to share in your vacation, and I am truly pleased to know that the team demonstrated the meaning behind We Love to Say Yes®.