Candlewood Suites - Lancaster West, an IHG Hotel

Photo gallery for Candlewood Suites - Lancaster West, an IHG Hotel

Featured Image
Indoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of Candlewood Suites - Lancaster West, an IHG Hotel

Candlewood Suites - Lancaster West, an IHG Hotel

2.5 out of 5

4.0/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
100 South Tree Drive, Lancaster, PA, 17603

Explore the area

  • Popular LocationTanger Outlets Lancaster14 min drive
  • Popular LocationDutch Wonderland15 min drive
  • Popular LocationSight and Sound Theatre21 min drive
  • AirportHarrisburg, PA (MDT-Harrisburg Intl.)35 min drive

Choose dates to view prices

About this area

Lancaster

Located in Lancaster, Candlewood Suites - Lancaster West, an IHG Hotel is near the airport and near a train station. Don't miss out on a visit to Dutch Wonderland.

What's nearby

  • Dutch Apple Dinner Theatre - 13 min walk
  • Leisure Bowling & Golfing Center - 2 min drive
  • Tanger Outlets Lancaster - 14 min drive
  • Dutch Wonderland - 15 min drive
  • Sight and Sound Theatre - 21 min drive

Getting around

  • Lancaster Station - 9 min drive
  • Harrisburg Intl. Airport (MDT) - 35 min drive

Restaurants

  • Venice Pizza and Pasta — 10 min walk
  • Arooga's Sports Bar & Grille — 11 min walk
  • Loxley's Restaurant at Heritage Hotel — 15 min walk
  • Cafe East — 18 min walk
  • Pantry Restaurant — 3 min drive

About this property

Candlewood Suites - Lancaster West, an IHG Hotel

Hotel with free parking, near Dutch Apple Dinner Theatre
Along with an indoor pool, this hotel has a 24-hour fitness center and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and laundry facilities. All 85 rooms feature kitchens with refrigerators, stovetops, microwaves, and dishwashers. Free WiFi and coffee makers are standard, as are flat-screen TVs with cable channels. Weekly housekeeping is available.
Candlewood Suites - Lancaster West, an IHG Hotel offers 85 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. Flat-screen televisions come with cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and hair dryers.

This Lancaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool

Family friendly

  • Full-sized refrigerator
  • Grocery/convenience store
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Housekeeping (weekly)
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • BBQ grill(s)
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Desk
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per pet, per week, plus a deposit of USD 75.00 per week
Dogs and cats welcome
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per week
  • Pet fee: USD 75.00 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

Pool access available from 9 AM to 10 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Candlewood Suites Lancaster West Hotel
Candlewood Suites Lancaster West
Candlewood Suites ncaster Wes
Candlewood Suites Lancaster West
Candlewood Suites - Lancaster West, an IHG Hotel Hotel
Candlewood Suites - Lancaster West, an IHG Hotel Lancaster
Candlewood Suites - Lancaster West, an IHG Hotel Hotel Lancaster

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 119 out of 258 reviews
5 - Excellent 46%
Rating 4 - Good. 74 out of 258 reviews
4 - Good 29%
Rating 3 - Okay. 30 out of 258 reviews
3 - Okay 12%
Rating 2 - Poor. 17 out of 258 reviews
2 - Poor 7%
Rating 1 - Terrible. 18 out of 258 reviews
1 - Terrible 7%

4.3/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.2/5

Property conditions & facilities

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took an hour to check in as this hotel lost our reservations. We had not towels, shower curtain and when the toilet was flush, it flooded the bathroom floor. Their was a toliet plunger in the hallway with feces on it for the entire weekend.
Stayed 2 nights in Oct 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thisis the worst hotel expereince I have ever had. The htoel is so understaffed that there are many hours each day with no desk staff. we arrived a 4:30 PM - check in time - nobody came to work ( we were told). A person form housekeeping called a supervisor who talked her through checking us in. There was a very long line behind us. When checking out - nobody at the desk, no staff anywhere. We had to leave the hotel wihtout seeing a final bill. many others had an even worse experience than we did. Those trying to get food form the pantry had nobody to pay - they either walked away witht hte food or some left it sitting at the front desk. On Saturday evening there were no clean towels available. There was a 3 hours wait becasue someone had forgotten to wash the towels. Some guests went to the store to buy towels! If no staff, don’t take reservations that lead to a sell out.
Stayed 2 nights in Oct 2021

3/5 Okay

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Very comfortable room. While packing up, found someone elses pill on the bed sheet. Makes me think that the bed sheets were not changed prior to our arrival.
Stayed 1 night in Aug 2021

1/5 Terrible

Traveled with family and small children
Liked: Amenities
We booked a 2 queen room and when we arrived they only had a King. Very angry that we had to look for a new hotel in the middle of the night because of the company’s error.
Stayed 2 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very good staff
Stayed 1 night in Jul 2021