Posted Aug 7, 2016
I had the worst stay of my life at Comfort Inn in Lancaster, PA. I stayed on 8/4-8/6. The first night wasn't too bad. The refrigerator rolled out of its box and onto my toes but I wasn't hurt. I reported it to the front desk. They said they would come and fix it. They never did. The second night was the worst. In the middle of the night I felt something crawling on me. I jumped up and turned on the light. A roach was on the bed sheet where I had brushed it off. I went into the bathroom and saw two more roaches crawling around. I called the front desk at 2:30 am and asked for another room. They gave me room 152. As I was packing my clothes I happened to look up and saw more roaches on the ceiling. When I got to 152 I looked in the bathroom and saw no bugs. I looked at the ceiling and saw two bugs there. I called again and she gave me another room. I showed her the first room, room 120 and showed her the ceiling. She said they weren't roaches. Whatever they were they weren't supposed to be there. It was bug infested. the Other room was just as bad as room 120 so I told the clerk I would keep 152. Needless to say, I didn't get much shut eye. This hotel should be shut down and exterminators called in to get rid of the bugs.The night clerk offered me a refund for the night. The next morning the day desk clerk said the hotel wouldn't give me anything. I called Expedia and asked for a refund. They offered me 20. Expedia you've lost a customer.