Ratings based on 118 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ventura

No microwave

Posted Jul 7, 2017
No microwave in room,toilet ran all every 10 minutes, bathroom door broken and would not close or lock.
Comment from Hotel Management
Jul 16, 2017 by Randy M, Hotel Management
Thank you for you feedback and comments. If it is convenient for you to respond with the room number details I will ensure these issues are corrected. Thanks again for your valuable feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted May 30, 2017
Was a great experience, I will go back again. AAA +++
Comment from Hotel Management
Jun 10, 2017 by Randy M, Hotel Management
Thank you for your review regarding your recent stay will us. We are pleased you enjoyed your stay. Thanks again,
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancaster,CA

Nice area and quite and beautiful

Posted May 20, 2017
It was beautiful and clean,nice,beautiful place to stay at for any occasion..The workers and the maids were nice,polite and the room was amazing.I will tell people about this hotel......Thanks so much it was worth every dime....Love the inside pool exercise room and it was open all night,I love that.....
Comment from Hotel Management
Jun 10, 2017 by Randy M, Hotel Management
Thank you for your review regarding your recent stay will us. We are pleased you enjoyed your stay. Thanks again,
2 out of 5
by A verified traveler

Disappointed

Posted May 8, 2017
The room was mediocre compared to other places we had stayed at. Not to mention the fact that they don't have free breakfast. And the lack of parking near an entrance was annoying. We will not be staying there again and make sure all our friends know as well.....
Comment from Hotel Management
Jun 12, 2017 by Randy M, Hotel Management
Thank you for your review of your stay. I wanted to reach out about a couple of your comments. The Courtyard usually offers breakfast to order and is not complementary. We are looking at options for our parking and find it unfortunate that you were disappointed.
1 out of 5
by Jim

Stay Anywhere but the Courtyard in Palmdale

Posted Apr 19, 2017 on Hotels
I stopped at the hotel about 7pm. I stayed on the 1st floor and tried to do some computer work. The internet was horrid. After 45 minutes of working with the hotel I was able to reach the internet even though I was connected to their wifi. The internet went in and out every 2 to 3 minutes making it impossible to use. The mattress was decent but the pillows were to big and extremely uncomfortable. I literally could not sleep most of the night. I woke up and tried to take a shower. There was dozens of extremely long black hair bunched in pockets all over the shower. To be clear I have light brown hair and was traveling alone. I called for the manager and was told to wait. The front desk clerk did not tell me she was in a meeting off premises. I reported the issue again and the head of housekeeping came. He said he was so sorry and that he would give a full refund for the room when he saw the volume of hair. I called hotels.com customer service to expedite the refund. The same front desk attendant stated to the CSR for hotels.com that "she did not care how dirty the room was the hotel would never give a refund." I went back to the hotel. I walked in and the front desk lady said, yes I spoke with the CSR and no you will not get a refund so live with it. She said something about my skin color and turned away. I will share 2 pictures and continue to pursue a proper resolution.
Comment from Hotel Management
May 5, 2017 by Randy Miranda, Hotel Management
Thank you for your feedback and review regarding your recent stay with us. I am the Area General Manager of the hotel and would like to see if there is any time you can reach out so I can gather further details regarding this issue. This is NOT the standard level that we operate at and would like to resolve the issue properly.
5 out of 5
by A verified traveler

Posted Apr 17, 2017 on Hotels
Very nice staff, clean good hotel
Comment from Hotel Management
May 5, 2017 by Randy Miranda, Hotel Management
Thank you for your feedback and review regarding you recent stay. We a happy you choose to stay with us and hope you will stay with us in the future if your travels bring you back to the Palmdale area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Apr 6, 2017
Ask for towels never got them Phone don't work No soap
Comment from Hotel Management
May 5, 2017 by Randy M, Hotel Management
Thank you for your review and feedback. I apologize for your request not being fulfilled. This there is anything else you would like to share please feel free to reach out. Thank you and I hope you will give us another opportunity if your travels bring you back to the Palmdale area.
5 out of 5
by christine

Posted Feb 9, 2017 on Hotels
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Thank you for you review we appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
Great hotel, very comfortable and friendly. One of the must comfortable beds I ever had
Comment from Hotel Management
Jan 24, 2017 by Randy M, Hotel Management
Thank you for your review and comments I will be sure to share them with my team. We hope you will give us another opportunity to welcome you back when you travels bring you back to the Palmdale area. Thanks again,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Very comfortable place, I would come back to this place
Comment from Hotel Management
Jan 26, 2017 by Randy M, Hotel Management
Thank you for your review and comment we will be happy to have you back as our guest and if there is anything we can do to make it more comfortable please reach out to let us know. Thanks again.