Deluxe Suite, 2 Queen Beds, Non Smoking | In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews of Days Inn by Wyndham Lancaster PA Dutch Country

2.5 out of 5
Days Inn by Wyndham Lancaster PA Dutch Country
34 Eastbrook Road, Lancaster, PA

Reviews

6.6
Rating 10 - Excellent. 212 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 214 out of 1000 reviews" "
Rating 4 - Poor. 136 out of 1000 reviews" "
Rating 2 - Terrible. 162 out of 1000 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello PATRICIA,We are thrilled to hear that you enjoyed your stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Kihanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Kihanna, We apologize for any inconvenience during your stay. Please feel free to contact us to address any concerns you may have had.

8/10 Good

Jasmine

Liked: Cleanliness, amenities
Was ok
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Jasmine, We appreciate your feedback and will use it to improve our services. Thank you for staying with us.

6/10 Okay

Sandra

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
It’s a 2 floor hotel, no elevator, room dresser needs to be upgraded, also the rugs. First floor room smelled terrible with cigarette smell, but not the second rooms towards the back
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Sandra, Thank you for sharing your feedback with us. We appreciate your observations regarding the hotel's layout and room amenities. For any future visits, feel free to request a room away from the first floor for a more pleasant stay. Your input helps us improve the guest experience for all our visitors.

6/10 Okay

Hongye

Traveled with family and small children
Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Hongye,We are pleased to hear that you found our hotel's location favorable. If you have any further feedback or comments about your stay, please feel free to reach out to our management team. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Laquaysha

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and quick check in
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Laquaysha,Thank you for highlighting our efficient and welcoming check-in process. We strive to provide a pleasant experience for our guests from the moment they arrive. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was perfect!
Stayed 2 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Juanita,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay with us was perfect. We strive to provide exceptional experiences to all our guests, and we are glad to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future for another flawless stay.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello Paul,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience during your time with us. Our team takes great pride in providing exceptional service and we are glad to know that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another memorable stay.

2/10 Terrible

Chukwudi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I was terribly bad. The room is dirty. My children got sick. They amenities are old and out of order. I will never book it again. It needs total remodeling.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Chukwudi,We're sorry to hear that your stay did not meet your expectations. The cleanliness and comfort of our rooms are a top priority for us and we apologize if this was not reflected during your visit. We appreciate your feedback on the amenities and will take this into consideration for future improvements. Thank you for sharing your experience with us and we hope to have the opportunity to welcome you again in the future to provide a better experience.

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Dennis,Thank you for choosing our hotel for your recent stay. We strive to provide exceptional service and it's great to hear that we met your expectations. We hope you had a wonderful time and we look forward to welcoming you back in the future.

10/10 Excellent

Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and front desk clerk was very nice. Convenient location to shopping centers and plent of nearby food options. Definitely would stay again and recommend to others.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Madison,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice
Convenient location
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Edward,Thank you for choosing our hotel for your recent stay. We're glad to hear that our convenient location met your needs. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

William

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The stay was dangerous. I stayed in room 117. In the morning i walk into the bathroom and slipped and fell. Water was leaking from the electric exhaust fan, and there was about 3 inches of water on the bathroom floor. My head, neck, and back still hurt. that water was also flowing out if the ceiling into shower which could easily electrocute someone. When i looked at the vent after falling i could see discoloration around the vent indicating this problem had been reoccurring. I was not even offered a refund or compensation on a room in the future. If nothing is down i will pursure legal action.
Stayed 1 night in Dec 2023
Response from Manager on Dec 29, 2023
Hello William, We apologize for the inconvenience you experienced during your stay in room 117. Guest safety is our top priority, and we take your concerns seriously. We have immediately addressed the issue with the water leakage in the bathroom and have taken steps to prevent any future occurrences. We recommend reaching out to our management directly regarding any compensation or refund inquiries. Thank you for bringing this to our attention and we appreciate your understanding.

2/10 Terrible

Natashalee

Disliked: Staff & service
No stay
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Natashalee,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will use it to improve our services. Please feel free to reach out to our management team directly to discuss your concerns further. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Staff were pleasant. I was surprised how clean.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Mary,Thank you for your kind words about our pleasant staff. We take pride in maintaining a clean environment for our guests. It's great to hear that you were pleasantly surprised by our cleanliness during your stay. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
convenient location below average breakfast
Stayed 2 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello terry,Thank you for sharing your feedback with us. We value your input and apologize for any inconvenience by our below average breakfast. It means a lot to receive your feedback regarding our breakfast services, noted on this for future improvements. We hope to impress you during another visit with every level of service.

8/10 Good

Jean-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
This is the second time I have stayed here. It is a good basic hotel. The bed is comfortable. It is clean and quiet and safe. Would recommend it.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 21, 2023
Hello Jean-Marie,Thank you for choosing our hotel once again for your stay! We're thrilled to hear that you found our accommodations comfortable, clean, quiet, and safe. We appreciate your kind recommendation and hope to welcome you back for a third visit in the future.

10/10 Excellent

ben

Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello ben,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Manager on Dec 17, 2023
Hello John,Thank you for choosing our hotel for your recent stay! We appreciate your perfect rating and are thrilled that you had such a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 Excellent

Donna

Traveled with group
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Donna,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the future!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Linda,We're thrilled to hear that you had a fantastic experience at our hotel! We strive to provide top-notch service and create memorable stays for our guests, so your positive rating is truly appreciated. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Jason,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had such a wonderful experience with us. Our team is dedicated to providing excellent service and making our guests feel at home. We hope to have the pleasure of welcoming you back in the future for another fantastic stay.

10/10 Excellent

Warren

Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Warren,We're delighted to hear that you had a perfect experience during your stay at our hotel! We strive to provide exceptional service and it's rewarding to know that we hit the mark. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another amazing stay!

6/10 Okay

Susan

Liked: Room comfort
Disliked: Property conditions & facilities
Good location, but the motel needs renovated.
The location of the motel was great but it's very much in need of a renovation. The room showed signs of wear. The bathroom walls had noticable water stains from the shower. The bed was very comfortable, I got a very good night's sleep. It is located on US route 30, with traffic noice, do you may want to wear earplugs if you're a light sleeper (I am and wore earplugs, so no issues).
Stayed 1 night in Dec 2023
Response from Manager on Dec 11, 2023
Hello Susan, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our convenient location and comfortable beds. While we understand your concerns about the appearance of the room, we strive to maintain a clean and comfortable environment for our guests. We have noted your comments about the bathroom and will address them accordingly. We apologize for any inconvenience caused by the traffic noise and appreciate your suggestion of wearing earplugs. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

2/10 Terrible

Luisa

Disliked: Property conditions & facilities
App
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Luisa, We apologize for any inconvenience you experienced during your stay at our hotel. We value your feedback and will use it to improve our services. If you have any further concerns, please contact our management directly. Thank you for choosing our hotel and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Tracey,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We greatly value your positive review and hope to have the pleasure of welcoming you back in the future. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 Good

james

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Coffee was poor. Instant, I think. Dunkin' Donuts close by :)
Stayed 4 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello james, Thank you for your feedback on the cleanliness and quietness of our hotel. We appreciate your input regarding the coffee and apologize that it did not meet your expectations. Your comments will be shared with our team for further consideration. We hope you had a pleasant stay overall and would welcome the opportunity to serve you again in the future.

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for nice stay
Perfect for what we needed. One night stay for soccer game in the morning.
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Ross,Thank you for choosing our hotel for your recent stay. We're delighted to hear that our location was convenient for your soccer game. We hope you had a great time and we look forward to welcoming you back in the future.

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Alexander,We are sorry to hear that your experience did not meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any concerns you may have had during your stay. We appreciate your time and hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

CHRIS

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had to change room toilet was not working and phone had no cord so not working.vrry limited breakfast
Stayed 3 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello CHRIS, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay regarding the room's toilet and phone. We appreciate your feedback and will address these concerns with our team. We understand the importance of a fully functional room and will take the necessary steps to ensure future guests do not experience similar issues. Your feedback regarding the breakfast will also be shared with the appropriate department for review. We hope to have the opportunity to welcome you back in the future for a more seamless stay.

10/10 Excellent

Vanise B

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vidi was exceptional during my check-in. I arrived very early. She checked me in, allowing me to pick up the room keys later. It was a perfect start to a beautiful Thanksgiving weekend!! Thank you Vidi!!
Stayed 3 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Vanise B,Thank you for taking the time to share your wonderful check-in experience with Vidi! We're thrilled to hear that she provided exceptional service, allowing you to have a smooth start to your Thanksgiving weekend. We appreciate your kind words and will be sure to pass them along to Vidi. We hope you enjoyed your stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023
Response from Manager on Dec 19, 2023
Hello Kimberly,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back soon for another exceptional stay!

4/10 Poor

Kenneth

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This site was very dirty. Room key was given to us while other guests still in the room, tv broken no disk tone on phone to reach front desk.
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Kenneth, We apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the cleanliness of our hotel did not meet your expectations. Your feedback will be shared with our housekeeping team for further improvements. Regarding the issues with the room key, TV, and phone, we appreciate you bringing them to our attention. We constantly strive to provide the best service possible and will address these concerns internally. Thank you for bringing these matters to our attention and we hope to welcome you back for a much better experience.

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very caring and nice and helpful
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Judith,Thank you for your kind words about our front desk team. We pride ourselves on providing caring, helpful, and attentive service to all our guests. Your positive feedback will be shared with our team to recognize their efforts. We hope to welcome you back again in the future for another enjoyable stay.

10/10 Excellent

NANCY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went fine stayed 2 nights, nice and quiet, close to everything, would stay again.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello NANCY,Thank you for choosing to stay with us! We're thrilled to hear that you had a pleasant and peaceful stay, and that our convenient location met your needs. We appreciate your kind words and hope to welcome you back in the future.

2/10 Terrible

Tara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was filthy! NEVER again! Rusted towel rack, moldy shower and bathroom. Towels were paper thin and we had to be grilled when asked for additional towels, as using one was like a hand towel. Spare yourself, go someplace else! This location is in Amish country, one of their barns would be cleaner than this place!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello Tara, We apologize for any inconvenience experienced during your stay. Our highest priority is providing a clean and comfortable environment for our guests. We appreciate your feedback and will address your concerns with our housekeeping team. We recommend guests contact our management directly to discuss any issues further. Thank you for bringing this to our attention.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay
Hotel was nice and clean I was real comfortable there I enjoyed staying there I will return again
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Anthony,Thank you for choosing to stay at our hotel during your recent visit. We appreciate your positive feedback regarding the cleanliness and comfort of our property. We look forward to welcoming you back again in the future for another enjoyable stay.

8/10 Good

John

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello John,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We value your opinion and will address the issues mentioned internally to ensure a better experience for future guests. Please feel free to reach out to management directly for any further assistance or concerns. Thank you again for your feedback.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process was wonderful, the gentleman who waited on us was great
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Barbara,Thank you for your kind feedback on our smooth check-in process. We appreciate your positive comments about our staff member's service. Your satisfaction is important to us and we hope to welcome you back in the future.

8/10 Good

Dreama

Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Dreama,Thank you for choosing our hotel and taking the time to share your experience. We apologize for any inconvenience you may have encountered during your stay. Your feedback is valuable to us and will be shared with the relevant teams for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Diane,Thank you for taking the time to share your positive experience! We're delighted to hear that you had an exceptional stay. Our team strives to provide top-notch service to all guests, and we're glad we hit the mark with you. We appreciate your kind words and hope to welcome you back in the future for another unforgettable stay.

2/10 Terrible

Eddy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello Eddy, We are sorry to hear that you found our hotel to be dirty. We strive to maintain high cleanliness standards and will address this matter with our housekeeping team to ensure a better experience for our future guests.

4/10 Poor

Jane

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 15, 2023
Hello Jane, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

8/10 Good

Tonya

Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Tonya,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to hear you had a positive experience. If you have any additional comments or feedback, we encourage you to reach out to us directly so we can further improve our services. We hope to welcome you back in the future.

4/10 Poor

David

Traveled with partner
Disliked: Staff & service, amenities
There was no maid service, so beds did not get made and no clean towels. You needed to go the check in desk to get clean towels. I will look for some other place to stay.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 14, 2023
Hello David, We apologize for any inconvenience you experienced during your stay with us. We regret to hear that the maid service did not meet your expectations. We appreciate your feedback and will use it to improve our services. Should you decide to give us another chance in the future, we would be delighted to welcome you back and provide you with a superior experience.

8/10 Good

Patrice

Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Patrice,Thank you for being a guest with us and for taking the time to share your rating with your recent stay. We hope to earn your business again when you return to the area.

2/10 Terrible

Roy

Stayed 2 nights in Oct 2023
Response from Manager on Nov 26, 2023
Hello Roy,We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific feedback so that we can address the issues and improve for future guests.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night. Staff was nice. Room was clean. It was an average hotel but would stay again.
Response from Manager on Nov 4, 2023
Hello Janet,We appreciate you choosing our hotel for your stay and for taking the time to leave a review. It's great to hear that you found our staff nice and the room clean. We look forward to welcoming you back in the future.

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got here the check in was easy and helpful. They went all out for me. I greatly appreciate it. Great job I would always stay here my first choice to stay.
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Ivette,Thank you for your kind words and for choosing our hotel for your stay! We're delighted to hear that you had a smooth and enjoyable check-in experience. It's wonderful to know that our team went above and beyond to assist you. We value your loyalty and look forward to welcoming you back as our guest in the future.

6/10 Okay

Courtney

The smell of air fresheners was so strong in the room I had to go get allergy pills at the store.
Stayed 1 night in Oct 2023
Response from Manager on Oct 31, 2023
Hello Courtney,We apologize for any discomfort caused by the strong scent of air fresheners in your room. Our aim is to provide a pleasant stay for all our guests. Please note that we value your feedback, and it helps us improve our services.