Ratings based on 943 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Nov 23, 2017
Pros: Friendly staff, COOKIES (lol), comfortable mattress, quiet, lovely location
Cons: Ask before giving people a handicap accessible room.
Location: Quick to get to conference center.
I booked two rooms - one for my sister and the other for myself. The rooms were booked months in advance. I booked two double Qn beds for each room. I also clearly indicated by phone in advance that I wanted the rooms close together on the same floor. When we arrived the desk clerk said that he could not place us on the same floor because there was only one room on each floor like the room I had booked and they were on top of one another. That was very puzzling since there are lots of dbl queen rooms in hotels on every floor. When we got to our rooms we discovered the reason. We were given handicap accessible rooms. I did not request handicap accessible rooms, nor do I like them or need them. Neither did my sister need such a room. The bathroom and closet are not user friendly for non-handicap people. Having said that, the bed was very comfortable and the hotel was quiet and lovely. Enjoyed the location by the golf course. Convenient access to town.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ocean City Md.

nice hotel

Posted Nov 21, 2017
Pros: Lots of space great pool
Cons: some updates to rooms
Location: lots to do in area
nice place great pool area great location great staff great restaurant
Comment from Hotel Management
Nov 22, 2017 by Marian, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler

Posted Nov 15, 2017
To noisy no view from room no parking never returning to this conference center.
5 out of 5
Recommended
for Families
by A verified traveler

Lancaster trip

Posted Nov 6, 2017
We were in town for 3 nights for a family wedding. I have zero complaints about our stay at the Double Tree. It's a beautiful hotel. It has a very nice indoor pool with waterslide and fountains for the kids. The staff was top notch.
Comment from Hotel Management
Nov 6, 2017 by Guest Relations, Hotel Management
Dear Susan Davis: Thank you for taking a moment to share your experience. I am happy to hear that you had a wonderful stay during your family wedding. We look forward to your return when you are coming to Lancaster.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 10, 2017
This was a great location if you wanted to be in the area and not be jammed into tourist traffic.
Comment from Hotel Management
Nov 15, 2017 by Marian, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice quiet resort

Posted Oct 10, 2017
The resort is close to Lancaster and surrounding villages. The suite I stayed was roomy with a separate sitting room, The staff were pleasant and very helpful.
Comment from Hotel Management
Nov 16, 2017 by Marian, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2017
Room was nice, clean, comfortable. Odd configuration of room #s, and main floor is really the 3rd floor. No complaints. Bloody Marys in bar were great.
Comment from Hotel Management
Nov 15, 2017 by Marian, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pa

Great Family stay

Posted Sep 22, 2017
Pros: Staff was great!
Location is close to everything, but not noisy - ver comfortable stay.
Comment from Hotel Management
Nov 16, 2017 by Marian, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by Steven

We'll definitely be back in the future

Posted Sep 12, 2017 on Hotels
Great place to stay. Very clean, great pool for the kids and very friendly and helpful front desk.
5 out of 5
by Joseph

Great stay

Posted Sep 11, 2017 on Hotels
First time staying in the Lancaster area. I would stay again at the Double Tree Resor. Very clean, comfortable Could use maybe a continental breakfast