Ratings based on 396 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh, PA

Nice hotel away from congestion

Posted Apr 16, 2018
Nice hotel, friendly staff in a lovely area away from congestion but close enough to get to everything we wanted to see. Traveled from Pittsburgh to see “Jesus” at the Sight and Sound theater. Visited other Amish points of interest, too.
Comment from Hotel Management
Apr 18, 2018 by Bree Robinson, Director of Sales, Hotel Management
Patty, Thank you for taking the time to provide your feedback regarding your recent stay with us! I'm so happy you enjoyed our quiet and convenient location, away from the "hustle and bustle," yet still close to all of the exciting attractions Lancaster has to offer. We greatly appreciate your business, and would love the opportunity to host you again in the future!
1 out of 5
by A verified traveler

Sleepless night

Posted Mar 8, 2018
The noise was so loud, I could not sleep. Calls to the front desk did stop the noise from other guests who were partying next door and in the hall outside my room. No other rooms were available and when the loud guests learned of complaints, they got louder and directed foul language to anyone they felt could have complained. It was 3:30 am when the noise stopped.
Comment from Hotel Management
Mar 20, 2018 by Bree, Director of Sales, Hotel Management
Sandy, I sincerely apologize that your experience fell short of your expectations and our high standard of customer service. I am however, glad that we were able to connect with you in person to follow up and address your concerns while you were still here on property. I hope you will give us the opportunity to provide you with a positive and memorable experience in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2018
I moved here after one night at a different hotel in Lancaster. This hotel is gerat.
Comment from Hotel Management
Mar 20, 2018 by Bree, Director of Sales, Hotel Management
Valued Guest, Thank you for your kind feedback and comments! Your business and review is greatly appreciated, and we would love the opportunity to host you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gaithersburg

Posted Feb 11, 2018
Clean and convenient to area attractions. Even Costco across the way
Comment from Hotel Management
Feb 16, 2018 by Erika, Hotel Management
Thanks so much for taking the time to leave a great review! We’re so glad you enjoyed your stay with us and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2018
nice stay staff was very helpful and made sure our heater worked when we needed it too. Thanks so much to Veronika for getting it back going. We hope to stay here again when we come back to the hotel.
Comment from Hotel Management
Feb 16, 2018 by Erika, Hotel Management
Thanks so much for taking the time to leave a great review! We’re so glad you enjoyed your stay with us and hope to see you again soon.
4 out of 5
by A verified traveler

Posted Jan 17, 2018 on Hotels
Rooms and bathrooms small compared to other Hampton Inns we have stayed at & bed not as comfy for end of day wind down
Comment from Hotel Management
Feb 16, 2018 by Erika, Hotel Management
We appreciate you taking the time to leave your feedback regarding your stay. We will take your comments into consideration and look forward to providing a better experience in the future.
5 out of 5
by A verified traveler

Posted Jan 16, 2018 on Hotels
Comment from Hotel Management
Feb 16, 2018 by Erika, Hotel Management
Thank you for your 5 star review! We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2018 on Orbitz
the hotel staff was amazing.helpful and tried to accommodate us in every way
Comment from Hotel Management
Feb 16, 2018 by Erika, Hotel Management
Thank you for taking the time to leave your review!
5 out of 5
by Meline Fleming-McAllister from Greenfield Lancaster

great clean place

Posted Jan 15, 2018 on Hotels
it was very nice
Comment from Hotel Management
Feb 16, 2018 by Erika, Hotel Management
Thank you for taking the time to leave your review!
5 out of 5
by A verified traveler

Posted Jan 12, 2018 on Hotels
Comment from Hotel Management
Feb 16, 2018 by Erika, Hotel Management
Thank you for your 5 star review! We hope to see you again soon!