In-room safe, iron/ironing board, free cribs/infant beds, WiFi

Reviews of Hampton Inn Lancaster

2.5 out of 5
Hampton Inn Lancaster
2041 Schorrway Dr Nw, Lancaster, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 210 out of 516 reviews" "
Rating 8 - Good. 182 out of 516 reviews" "
Rating 6 - Okay. 64 out of 516 reviews" "
Rating 4 - Poor. 37 out of 516 reviews" "
Rating 2 - Terrible. 23 out of 516 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Alec, Lancaster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 15, 2024
Thank you so much for your kind review of your most recent stay here at the Hampton Inn Lancaster.We're happy to hear that you thoroughly enjoyed your time here. We pride ourselves on delivering themost memorable and relaxing stays for all of our guests and it delights us when we see the fruits of ourattention to service. I thank you on behalf of the entire staff and we hope to see you again in the future.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. Staff was friendly and protessional. We would stay there again.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 15, 2024
Thank you so much for your kind review of your most recent stay here at the Hampton Inn Lancaster.We're happy to hear that you thoroughly enjoyed your time here. We pride ourselves on delivering themost memorable and relaxing stays for all of our guests and it delights us when we see the fruits of ourattention to service. I thank you on behalf of the entire staff and we hope to see you again in the future.

8/10 Good

Keri

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 18, 2024
Thank you so much for your kind review of your most recent stay here at the Hampton Inn Lancaster.We're happy to hear that you thoroughly enjoyed your time here. We pride ourselves on delivering themost memorable and relaxing stays for all of our guests and it delights us when we see the fruits of ourattention to service. I thank you on behalf of the entire staff and we hope to see you again in the future.

2/10 Terrible

Josh

Traveled with partner
There was no in between when it came to the shower water. It was either scalding hot or freezing cold.
Stayed 1 night in Dec 2023
Response from -Bert on Dec 18, 2023
Hello Josh, It's most unfortunate that you had a poor experience with the water temperature controls. We would like to make sure that this issue is corrected to prevent any of our future guests from, but we'll need your assistance in verifying what room you were assigned. If you could please help us in reaching out to us at your convenience, we'd like to hear more about your experience. Please reach out to the hotel directly and ask to speak with a member of our management team. We look forward to hearing from you.

6/10 Okay

Daniel

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 18, 2024
Thank you so much for your kind review of your most recent stay here at the Hampton Inn Lancaster.We're happy to hear that you enjoyed your time here. We pride ourselves on delivering themost memorable and relaxing stays for all of our guests and it delights us when we see the fruits of ourattention to service. I thank you on behalf of the entire staff and we hope to see you again in the future.

10/10 Excellent

Linda

Desk assistant at check-in was extremely helpful and pleasant!
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 15, 2023
Thank you so much for your kind review of your most recent stay here at the Hampton Inn Lancaster.We're happy to hear that you thoroughly enjoyed your time here. We pride ourselves on delivering themost memorable and relaxing stays for all of our guests and it delights us when we see the fruits of ourattention to service. I thank you on behalf of the entire staff and we hope to see you again in the future.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 15, 2023
Thank you so much for your kind review of your most recent stay here at the Hampton Inn Lancaster.We're happy to hear that you thoroughly enjoyed your time here. We pride ourselves on delivering themost memorable and relaxing stays for all of our guests and it delights us when we see the fruits of ourattention to service. I thank you on behalf of the entire staff and we hope to see you again in the future.

10/10 Excellent

Yogeswaran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 8, 2023
Thank you so much for your kind review of your most recent stay here at the Hampton Inn Lancaster.We're happy to hear that you thoroughly enjoyed your time here. We pride ourselves on delivering themost memorable and relaxing stays for all of our guests and it delights us when we see the fruits of ourattention to service. I thank you on behalf of the entire staff and we hope to see you again in the future.

8/10 Good

Phineas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No waffles at breakfast.
Stayed 2 nights in Nov 2023
Response from Front Desk on Dec 5, 2023
Thank you so much for your kind review of your most recent stay here at the Hampton Inn Lancaster.We're happy to hear that you thoroughly enjoyed your time here. We pride ourselves on delivering themost memorable and relaxing stays for all of our guests and it delights us when we see the fruits of ourattention to service. I thank you on behalf of the entire staff and we hope to see you again in the future.

4/10 Poor

Patti

Traveled with partner
Disliked: Staff & service
Never hzd room cleaned in 4 days. Trash full Bathrooms floor full of dirty towels.
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 5, 2023
Thank you for taking the time to provide us some feedback of your most recent stay at our hotel. Itsaddens me to know that we may have fallen short in some way during your time with us. I would like tohear more about your experience in hopes that we can correct any areas that may need improvement. Iurge you to please reach back out with any details regarding whatever specifics that would cause you tograde us so poorly. I would like to use your feedback as a training opportunity for our staff so that we cancontinue to improve in how we provide our services. I look forward to hearing from you, when timeallows. Thank you again for your time.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was perfect. Everythi lng was neat and clean. The room had a single bed with lots of space. The staff was friendly even 1am.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 19, 2023
Michael, Thak you for your review! We appreciate the time you took to give us a 5-star review! We are glad that you enjoyed your stay and hope to see you again in the future!

2/10 Terrible

Jordan

I had to leave because of family emergency’s, the nice lady at the teller recommended I reach out to the third party seller (hotels.com) and get a refund. I did, and they said that the hotel rejected the refund request. THEY ARE THE ONES THAG TOLD ME TO DO IT. Not happy at all. You guys only offered 25 usd of the 165 I spent. Please just give me a refund.
Stayed 1 night in Nov 2023
Response from Hotel on Nov 9, 2023
Hello Sir do we know who at the hotel denied the refund? I do show in my system you stayed one night was you leaving the same night as your arrival?

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 10, 2023
Liz, Thank you for your rating, your review is certainly appreciated. We hope that your stay with us was a great one!

4/10 Poor

Arnold

Disliked: Cleanliness, staff & service, property conditions & facilities
Olive Garden next door a plus. Parking was bad I got blocked in by a truck and trailer. Room smelled like smoke and cigarettes
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 10, 2023
Arnold, This is not an experience that we want you to have. Please accept our apologies for the less than stellar stay. We would love for you to give us another try and we hope that we can exceed your expectations.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Clean comfortable convenient room.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 10, 2023
Tammy, Thank you so much for your review! We strive to make each and every customer feel like they are at home. We hope that you are well and visit us again!

8/10 Good

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, good breakfast.
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 10, 2023
Lawrence, Thank you so much for your review! Thank you for trusting us for your stay and we hope to see you again soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Nov 10, 2023
Tracy, Thank you for your review! We hope that you enjoyed your stay with us and that you come visit us again!

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Nov 10, 2023
Janine, Thank you for taking the time to leave us a review! We appreciate having guests like you and hope to see you again soon!

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice condition, staff was excellent
Stayed 1 night in Sep 2023
Response from Front Desk on Nov 10, 2023
Steve, Thank you for your review! We hope that you enjoyed your stay and that we will see you again soon!

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bus load of high school soccer players that checked in the same tie. But there was no problem! No noise! Bed was so comfy
Stayed 1 night in Sep 2023

4/10 Poor

Betsy

Liked: Cleanliness
Stayed 1 night in Aug 2023

6/10 Okay

Suzanne

Traveled with group
Just ok
Stayed 1 night in Jul 2023

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We never got into our room til almost an hr after check in time and I wasn't told about the 50$ deposit until we got there and I had to run and put more money on my card to cover the security deposit which I got back but just the idea of not being told until we got there I think I should've gotten a lit money back for having to wait on our room for almost 45 min before we could get in other than that everyth was ok with our stay
Stayed 1 night in Jul 2023

10/10 Excellent

hall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

6/10 Okay

Antoinette

Liked: Cleanliness, staff & service
I was given a handicapped accessible room (not by request) and it was very dated. The tub and toilet were stained. Had a chair in the restroom to sit in the shower. Not an appealing aesthetic for able bodied guest.
Stayed 1 night in Jul 2023
Response from Bert on Jul 14, 2023
Good afternoon Ms. Bates,My name is Bert with the Hampton Inn Lancaster Property and I'm reaching out regarding your most recent review on your stay. There was mention of not being pleased with the room that you were given, because of the handicap accessible features that the room featured. While I understand not wanting a room type such as this, I would like to point out the fact that we did not change the room type on your reservation. If you look at your confirmation for your booking, it clearly states that YOU booked an accessible room. We at the property level merely accommodated the room type that was already booked. We take all feedback submitted in reviews very seriously and it hurts us whenever we receive negative reviews. So it is disconcerting to us whenever we are given a poor score for something that we were not at fault for. I would strongly suggest that in the future, if you wish to book a room through one of our third party partners such as Expedia or Hotels.com, that you pay closer attention to the room type that you are booking, so as not to be disappointed with the property when you are not given what you wanted but didn't book. Thank you Ms. Bates and you have a great day.

10/10 Excellent

Alexis

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Teddy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was perfect
Stayed 1 night in Jun 2023

10/10 Excellent

Viet

Stayed 3 nights in May 2023

8/10 Good

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 4 nights in May 2023

4/10 Poor

Norman

Stayed 1 night in May 2023

6/10 Okay

Donna

Stayed 2 nights in May 2023

10/10 Excellent

GEORGETTE, SHERMAN

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bed was good. Staff nice.
Stayed 1 night in May 2023

8/10 Good

Jill

Stayed 1 night in Apr 2023

10/10 Excellent

Beverly

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
It was okay
Stayed 3 nights in Apr 2023

6/10 Okay

Angela

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The swimming pool was closed for repairs, the elevator was out of order, couldnt get the air conditioning to work in our room. Our room had no tv guide to watch tv. Staff was very kind, food was very good and kept up with.
Stayed 1 night in Apr 2023
Response from Bert on Apr 16, 2023
Thank you so much for your review! It is feedback like yours that helps us make the proper changes in order to ensure that every guest experience is a pleasurable and enjoyable one.

8/10 Good

Jayne

Stayed 1 night in Apr 2023

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Bruce

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The bathtubs in the rooms need to be replaced. They are too small and very slippery, very hard to take a shower. Also I would recommend right height toilets to be installed in bathrooms. They are old style toilets and low to the ground, very hard for older people to use.
Stayed 3 nights in Mar 2023
Response from Bert on Apr 16, 2023
Hello,Thank you so much for your feedback! It is information like this that makes it easier for us to improve in certain aspects of the hotel's condition. Thank you.

4/10 Poor

Jerome

Traveled with group
Liked: Staff & service
Rain really bad Friday night and my room on the 3rd floor had a leak in the ceiling. Water all over the desk, floor and tv. Don't have a other room ready to switch me too.
Response from Bert on Apr 16, 2023
Hello sir, We apologize for the inconvenience of the unforeseen circumstances of your stay! It was unfortunate that we were sold out that night and could not readily move you into another room. We hope that you can offer us another chance to make that up to you, should your travels ever bring you back to our area.

10/10 Excellent

Autum

Stayed 1 night in Feb 2023
Response from Bert on Apr 16, 2023
Thank you for your kind review!

2/10 Terrible

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Strong order of mildew, dirt in ice machine, water was only luke warm. I brought it to front desk attention and was not offered another stay at least. Did not shower the whole time. No microwave in room.
Stayed 1 night in Feb 2023
Response from Bert on Apr 16, 2023
Hello, thank you so much for your feedback regarding your stay. It's information like that which you provided that helps our staff improve in certain categories. It is our goal to ensure that every guest has a pleasurable and memorable stay while guests of our hotel. I do hope you can offer us another chance, should your travels bring you back to this area. We would like the opportunity to show you how we have improved since your last stay.

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was listed on the property details and signage at hotel, but no hot tub.
Stayed 1 night in Jan 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Front Desk on Nov 10, 2023
Linda, Thank you for taking the time to leave us a review! We appreciate your time and hope to see you again soon!

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were outstanding. All the staff we encountered were incredibly friendly and hospitable. They all went out of their way to make us feel at home and valued as people.

2/10 Terrible

Saundra

Stayed 3 nights in Dec 2022