Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Families
by Gail from Reed City, Michigan

Great stay

Posted Nov 11, 2015 on Hotels
Our stay at Holiday Inn Express was excellent. The rooms were up to date and very clean. It was quiet and the beds were very comfortable. Included in the stay was breakfast which was not only good but also convenient. I will certainly stay again when I am in the area.
3 out of 5
by A verified traveler from Pennsville, NJ

Renovation nightmare

Posted Nov 3, 2015
Pros: The staff was very friendly and the room was very clean
Cons: more outlets near the bed for medical equipment and electronics
Location: The location is convenient to the Rockvale outlet but unfortunately the outlet is largely unoccupied now. It is however very close to Tanger outlet.
The lower floor rooms were being renovated. The contractor was using a solution that was very strong and making guests ill with headaches and other respiratory reactions. My husband went down to the desk to ask that the odor be ventilated from the building. The desk staff experienced a lack of cooperation with the contractor. The manager was called in to resolve the situation. He arrived as my husband was speaking with the contractor, telling them that the solutions they were using should be used in a well ventilated area and are a carcinogen. The contractor got very belligerent with my husband. The rooms had windows that could not be opened. The manager witnessed the interaction with my husband and dismissed the contractor immediately. I applaud his action with the contractor but the guests should have never been exposed to the situation nor should a guest need to ask that it be corrected as the staff clearly knew that the odor was not safe.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2015
Great hotel, very clean and comfortable. Friendly staff, and hot breakfast offered.
Comment from Hotel Management
Dec 2, 2015 by Brent, Hotel Management
Dear guest, Thank you for your five-star review! We really appreciate it! I am glad that you found our hotel to be very clean and comfortable. As you mentioned, our entire team is focused towards giving great customer service, and I'm glad it shined through for you! See you next time! Brent Houp
3 out of 5
Recommended
for Getaway With Friends
by Suzan

This traveler left a rating score only Posted Oct 21, 2015 on Hotels
4 out of 5
Recommended
for Couples
by Sandra

Posted Oct 16, 2015 on Hotels
The hotel was right where we wanted to be
5 out of 5
Recommended
for Families
by Amy from NJ

Posted Oct 6, 2015 on Hotels
Great location for all shopping and theater in Lancaster. I would definetly stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Very clean!

Posted Oct 6, 2015
This is the third time we have stayed in this hotel. Sometimes the staff checking us in seem grumpy but the other staff we have encountered have been wonderful. The breakfast is good and always fresh. The rooms are always clean. I would continue to use this hotel when in the area. There is never a problem with the wifi.
5 out of 5
Recommended
for Couples
by Edith M from Leesport, PA

Posted Sep 22, 2015 on Hotels
Our room was very clean and comfortable. Were in walking distance for shopping and eating.
5 out of 5
Recommended
for Couples
by A verified traveler

needs some new updating in rooms

Posted Sep 15, 2015 on Hotels
while the hotel is a holiday inn ,it should be noted that the room I had was very old and had the look of a cheaper hotel ,walls were old looking and overall it was kind of shabby for a holiday inn
4 out of 5
Recommended
for Couples
by Walter from Tonawanda, NY

Overnight getaway

Posted Sep 15, 2015 on Hotels
We were just in the area for an overnight stay and wanted a place that was clean and comfortable. Holiday Inn Express was just right for our needs.