Ratings based on 317 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

The Executive room not even..

Posted Nov 2, 2016
Pros: Only they for an short time because . couldnt take the smell.. And my booking stated no refunds.. I pre paid so i counted as a lost and breakfast.
Cons: The smell and the setting of the bathroom. Sink outside the bathroom.. Dont like to brush my teeth or was up in the open of the room..
Location: Ate breakfast at toms.
My room smelled was not pleasant. . To be called executive room was a joke.. The sink was not in the bathroom so you have guest using the restroom and then have to touch the door nob to come out the bath room and wash ones hands .. (Nasty.). If that was executive what does the standard rooms offer.. Didnt even stay the night.. Smelled bad. .
Comment from Hotel Management
Nov 7, 2016 by Candice Ratzenburg, Hotel Management
Hello Jacqui, Thank you for choosing us as your hotel destination again. I want to sincerely apologize for the inconvenience that you had experienced with your recent stay. We take all comments as an opportunity to make things better for your return or so it doesn't happen to another guest. Thank you again for your feedback. Warm Regards, Candice Ratzenburg General Manager
5 out of 5
by A verified traveler

Nice service and clean

Posted Oct 30, 2016
Keep clean and good people working in that please
Comment from Hotel Management
Nov 1, 2016 by candice.ratzenburg@brightonmgtllc.com, Hotel Management
Dear Anonymous, We are happy to see that you enjoyed the hotel! Thank you for your review and we hope to see you again soon. Thank you, Candice Ratzenburg General Manager
4 out of 5
by A verified traveler from US

The front desk man was extremely nice.

Posted Oct 21, 2016
Pros: The room was good and completely clean and organized
Cons: Some of the rooms were conjointed I didn't like that
Location: In n out, Starbucks, close by to major things the mall
Comment from Hotel Management
Oct 24, 2016 by candice.ratzenburg@brightonmgtllc.com, Hotel Management
Hi Mary De Santis, We are very pleased to hear you had a great experience with the team. It always warms my heart to hear that you enjoyed the room. We appreciate your wonderful review and hope to see back again with us soon. Bestt Wishes, Candice Ratzenburg General Manager
5 out of 5
by A verified traveler

Posted Oct 17, 2016
Location: Restaurants gas station
Excelent to stay no noise clean room good service , excellent staff
Comment from Hotel Management
Oct 17, 2016 by Candice Ratzenburg, Hotel Management
Dear Anonymous, Thank you for the 5 Star Review! We are very glad that you enjoyed your visit with us! I was excited to see that you enjoyed the service. We appreciate you choosing to stay at our hotel and thank you for taking the time to share your feedback about your visit. Please come and visit us again soon. Best Regards, Candice Ratzenburg General Manager
5 out of 5
by A verified traveler

Friendly Staff and nice property

Posted Oct 10, 2016
Pros: The Staff were awesome. Nice bar and jacuzzi. Clean Rooms.
Cons: It was great. I would say that if you have free in room coffee and tea it would be nice to have hot chocolate for the kids.
Location: It's not conviently located to Willow Springs raceway which is why I stayed there. However it's in a good area. Lots of shopping.
Expedia screwed up my reservation and were not helpful in resolving it. The front desk rep Mike Taylor was awesome at working with Expedia to get it resolved.
Comment from Hotel Management
Oct 11, 2016 by Candice Ratzenburg, Hotel Management
Dear Anonymous, Wow, thank you for such a fantastic review. I was delighted to hear you enjoyed the hotel and amenities. Most of all that Michael was great! We strive to make this your home away from home and I am pleased to hear we accomplished that for you. Hope to see you back again soon while visiting Willow Springs. Thank you, Candice Ratzenburg General Manager
4 out of 5
by A verified traveler

Ahhhh

Posted Sep 26, 2016
It was what it was paid for. It was good xxxxxxxxxxxxxxxxxxxxxxx
Comment from Hotel Management
Sep 26, 2016 by candice.ratzenburg@brightonmgtllc.com, Hotel Management
Dear Anonymous, Thank you for sharing your thoughts with us. I was happy you felt it was a good value for your money. Hope to see you back again soon. Thank you, Candice Ratzenburg General Manager
4 out of 5
by A verified traveler from Arizona

Posted Sep 5, 2016 on Hotels
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear verified traveller, Thank you for your feedback. We are happy that you were pleased with your stay. Hope to see you back again soon. Thank you, Candice Ratzenburg General Manager
5 out of 5
by A verified traveler from Arizona

Posted Sep 5, 2016 on Hotels
I was great
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Dear verified traveller, Thank you for your feedback. I was pleased to see that you enjoyed your stay. Many thanks for staying and we hope you return soon! Sincerely, Candice Ratzenburg General Manager
5 out of 5
by A verified traveler from Lisbon

Posted Sep 4, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear verified traveller, Thank you for the great 5 Star feedback. Hope to have you back with us again soon. Thank you, Candice Ratzenburg General Manager
4 out of 5
by Alexandre

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Hi Alexandre, Thank you for your review! We appreciate that you found our hotel to be a 4 Star. Hope to see you back soon. Thank you, Candice Ratzenburg General Manager