Ratings based on 1,049 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from St Michaels ,Maryland

Had great time

Posted Jan 15, 2018
Molly was fantastic very knowledgeable and pleasant to deal with.
Comment from Hotel Management
Jan 17, 2018 by Front Office Manager, Hotel Management
Thank you for staying with us. We're pleased to hear that our staff provided you with exceptional service! We're very happy that you enjoyed your stay and appreciate your feedback. We look forward to seeing you again during your next visit to Lancaster, PA.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Very nice hotel and close to shops and eatery.

Posted Jan 11, 2018
Pros: Everything
Cons: Nothing that I could see
Location: Location was excellent and everything I needed was near by and more.
I had a great experience the staff were very friendly, personable and helpful. Breakfast was awesome!!
Comment from Hotel Management
Jan 17, 2018 by Front Office Manager, Hotel Management
Thank you for staying with us! We're pleased to hear that you enjoyed everything from our friendly staff to our Bright Side breakfast! We are glad that our central location helped to make your stay even more enjoyable. Thank you for your feedback. We look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bruceton Mills WV

Great hotel at reasonable price.

Posted Jan 5, 2018
Awesome breakfast and the staff was very helpful with everything.
Comment from Hotel Management
Jan 16, 2018 by Front Office Manager, Hotel Management
Thank you for staying with us! We're pleased that you enjoyed our Bright Side breakfast! We appreciate you taking the time to tell us about your stay and we look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Carbon County, PA

Only one concern

Posted Dec 30, 2017
Pros: Hot tub and hot breakfast
Cons: Get a different sausage gravy
Location: Tons of activites in culture, shopping, the arts, etc!
Fantastic time. Only complaint was the sausage gravy tasted synthetic and perfumey.
Comment from Hotel Management
Dec 30, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us! We're happy to hear that you enjoyed your stay. We will share your breakfast suggestions with our staff. We appreciate your feedback and look forward to seeing you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Islip Terrace, NY

Friendly Service

Posted Dec 27, 2017
Pros: Rooms are very nice.
Cons: A fan in the bathroom.
Location: Sight and Sound and Shady Maple!
From the moment we walked in we felt welcome! The woman at the front desk also was able to work out a little hope I had prior to even getting here, allowing us to keep our room for two nights. That was much appreciated!
Comment from Hotel Management
Dec 28, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us. We're glad to hear that our front desk staff was able to help you upon your arrival. We appreciate your feedback and look forward to seeing you again in the new year!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2017
Experience was great bedding was not the greatest.
Comment from Hotel Management
Dec 26, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us! We're pleased that you had a great experience here. We will bring your comments to the attention of our staff. We appreciate your feedback and look forward to seeing you again next year!
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was centrally located to the events we atten

Posted Dec 23, 2017
Rooms was comfortable and staff was very attentive
Comment from Hotel Management
Dec 26, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us! We appreciate your feedback. We're pleased that you enjoyed your room and your overall stay here. We look forward to seeing you again in the New Year!
5 out of 5
Recommended
for Everyone
by A verified traveler from nj

Next to everrhing

Posted Dec 22, 2017
Hotel was in oerfect condition. Brand new and clean. Friendky staff.
Comment from Hotel Management
Dec 26, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us! We're pleased to hear that you enjoyed your stay! We appreciate your feedback and look forward to seeing you in 2018!
5 out of 5
Recommended
for Everyone
by A verified traveler from middle village, ny

Perfect hotel

Posted Dec 11, 2017
This hotel is located off the main Lincoln Highway in such a perfect spot. We stayed in a King room and it was lovely and roomy. The staff was so attentive and always willing to make our stay better. Definte recommendation for anyone going in to the Lancaster area!
Comment from Hotel Management
Dec 14, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us! We're pleased that you enjoyed our spacious Executive King room. Thank you for taking the time to tell us about your experience! We're happy to hear that our staff was friendly and helpful throughout your stay. We look forward to seeing you again during your next visit to the Lancaster area.
4 out of 5
Recommended
for Everyone
by A verified traveler from DeRuyter, NY

Good hotel close and convenient to Sight and Sound

Posted Dec 9, 2017
Pros: Great people on staff.
We stayed one night and arrived at just after noon on Thurs. The people were absolutely wonderful. It was located close and convenient to everywhere we were looking to go.
Comment from Hotel Management
Dec 14, 2017 by Front Office Manager, Hotel Management
Thank you for staying with us! We appreciate you taking the time to tell us about your stay. We're very happy to hear that our staff members are wonderful! We look forward to seeing you again!