Standard Double Room | Desk, blackout drapes, free WiFi, bed sheets
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Reviews of Red Carpet Inn

3.5 out of 5
Red Carpet Inn
2101 Columbia Ave, Lancaster, PA

Reviews

6.2
Rating 10 - Excellent. 139 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 269 out of 1000 reviews" "
Rating 4 - Poor. 166 out of 1000 reviews" "
Rating 2 - Terrible. 170 out of 1000 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tre

Stayed 2 nights in Jan 2024
Response from FD on Jan 29, 2024
Dear TreThank you for taking the time to leave a feedback

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FD on Jan 10, 2024
Dear AlexanderThank you for taking the time to leave a feedback

2/10 Terrible

Leah

Disliked: Cleanliness, staff & service, property conditions & facilities
Got blamed for property damage that was not our fault pain was bubbling on the walls in bathroom from shower moisture very dirty hotel needs upgraded for the price they charge
Stayed 10 nights in Dec 2023
Response from FD on Jan 8, 2024
We already responded privately with the guests

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Heat was broken in my first room, so I was switched late at night. Second room the heat was broken too, switched again. Thankfully I’m a solo traveler, so it wasn’t a huge deal. But for a group or family, that could be a real hassle. The staff member was immediately at my room and helping, and was friendly and attentive. They ensured that I did have heat. So the customer service is great!
Stayed 1 night in Dec 2023
Response from FD on Dec 18, 2023
Dear GaryThanks for sharing your feedback from your stay

2/10 Terrible

Jordan

Stayed 2 nights in Dec 2023
Response from FD on Dec 18, 2023
Dear JordanWe are very sorry to hear that your stay did not meet all your expectations. We hope you will accept our sincere apologies for the inconvenience you may have experienced.

10/10 Excellent

Mirna, Norristown

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Only one thing didn't like one cleaning crew they moved me different room it was dirty floor under the refrigerator was something sticky the place is nice l wish they changed one clean crew
Response from FD on Dec 15, 2023
Dear Mirna,First, we want to thank you for your feedback. While I wish, you had a better experience with your housekeepers, it is feedback like this that we learn from and use to improve. Once again we thank you for your feedback

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from FD on Dec 15, 2023
Dear WilliamWe thank you for having taken the time to give us an evaluation of your stay. We work hard to make our guests happy and we do appreciate your feedback!

2/10 Terrible

Carlina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They took a copy of my credit card. They said it was mandatory if not I can leave. I got there after midnight and couldn’t find another place to stay.
Stayed 1 night in Dec 2023
Response from FD on Dec 11, 2023
Dear Carlina,Your credit card could not be scanned. The rules are the same for everybody. Lancaster County has more than 60 hotels and motels, and in November, there are plenty of vacancies.

10/10 Excellent

Torres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on Dec 11, 2023
Thank your for your feedback

6/10 Okay

Maria

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from FD on Dec 11, 2023
Dear MariaThank you for taking the time to leave a survey

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend 👍
Stayed 1 night in Dec 2023
Response from FD on Dec 11, 2023
Dear TatianaThank you for your feedback. We do appreciate your business

8/10 Good

Ilona

Traveled with group
Liked: Cleanliness, staff & service
Generally a decent motel to spend the night. My only complaint was that the floor was so dirty my feet got black walking on it.
Stayed 1 night in Dec 2023
Response from FD on Dec 11, 2023
Dear Ilona, We thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet all your expectations.

10/10 Excellent

Kathy Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on Dec 11, 2023
Thank you so much

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on Dec 11, 2023
Dear BryanWe thank you for having taken the time to give us an evaluation of your stay. We work hard to make our guests happy and we do appreciate your feedback!

6/10 Okay

Juan C

Stayed 2 nights in Nov 2023
Response from FD on Dec 18, 2023
Dear JuanThank you for leaving a feedback

8/10 Good

Kim

Liked: Property conditions & facilities
Staff wasnt in the office when i tried to check in had to wait a half hour for someone to show up
Stayed 1 night in Nov 2023
Response from FD on Nov 24, 2023
Dear KimWe are sorry you had to wait for the front desk clerk to show up. He was re-programing a lock at the time, and it took longer than expected. We apologize for the inconvenience

6/10 Okay

JOSE, Gordonville

Traveled with partner
Disliked: Amenities
Needs updating. They have started to upgrade.
Stayed 2 nights in Nov 2023
Response from FD on Nov 24, 2023
Thank you for your feedback

10/10 Excellent

Samwel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from FD on Nov 17, 2023
Dear SamwelWe thank you for having taken the time to give us an evaluation of your stay. We work hard to make our guests happy and we do appreciate your feedback!

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and clean. The tap water was pleasant to drink (forgot a water bottle). The staff were very nice and friendly. The Namaste restaurant attached to the property was absolutely delicious. We'd definitely stay here again!
Stayed 1 night in Nov 2023
Response from FD on Nov 17, 2023
Dear AshleyThank you for taking the time to share your experience with us. Your comments are greatly appreciated

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Dated furniture. Patched door. Electronic key lock didn’t work. Thin walls- heard neighbors during the night. Comfortable beds
Stayed 2 nights in Nov 2023
Response from FD on Nov 17, 2023
Dear NancyWe thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet all your expectations. We hope you will accept our sincere apologies for the inconvenience you may have experienced.

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from FD on Nov 6, 2023
Dear guestThank you for taking the time to leave a feedback

4/10 Poor

witold

Liked: Room comfort
Disliked: Staff & service
Poor
The wall rack fell off the wall and hasn’t been fixed. The cups and sugar have not been replenished. The lock require a number of tries to open.
Stayed 2 nights in Nov 2023
Response from FD on Nov 6, 2023
Dear Witold,Dear guestWe thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet all your expectations. We hope you will accept our sincere apologies for the inconvenience you may have experienced.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would never stay here ever again.
Stayed 1 night in Oct 2023
Response from FD on Oct 30, 2023
Dear KippiThank you for your feedback

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from FD on Oct 26, 2023
Dear RonaldWe thank you for having taken the time to give us an evaluation of your stay. We work hard to make our guests happy and we do appreciate your feedback!

8/10 Good

kathy

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from FD on Oct 16, 2023
Thanks for sharing your feedback from your stay

10/10 Excellent

Lory

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were so helpful and the rooms were neat, clean and warm. I was quite happy.
Stayed 1 night in Oct 2023
Response from FD on Oct 16, 2023
We thank you for having taken the time to give us an evaluation of your stay. We work hard to make our guests happy and we do appreciate your feedback!

8/10 Good

Jacque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from FD on Oct 12, 2023
Thank you for sharing your feedback with us

6/10 Okay

Judith

Traveled with partner
We were only there to sleep. The only problem was it was away from our granddaughter who lives in East Lancaster
Stayed 2 nights in Oct 2023
Response from FD on Oct 11, 2023
We are located 3 miles west of downtown Lancaster

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FD on Oct 9, 2023
Than you for your feedback

6/10 Okay

Anita

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Went to PA for a wrestling tournament. All that is needed is a bed, and shower. This hotel was not to far from the convention center, and cost less. I guess you get what you paid for. Sheets were dirty, and we saw one roach. Definitely won't book again.
Stayed 2 nights in Oct 2023
Response from FD on Oct 9, 2023
Dear AnitaFirst, we want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. In your case, we apparently fell short. For the inconvenience, it caused, we are sorry.

6/10 Okay

Daniel

Stayed 2 nights in Oct 2023
Response from FD on Oct 30, 2023
Dear DanielThank you for taking the time to leave a feedback

2/10 Terrible

Familia

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The stay was for less than an hour, it was just for showering, the room smell just like cigarets, the bed sheet was dirty, there was dust all over, the bathroom was dirty even the floor and wall, it was a scary experience, took a. Bath with sandals. The parking was “ok” by it smell like dirty water, I’ll said I’ll not go back or rent again. From 1 to 10 I’ll give a 1 do to the person who took care of me was nice.
Stayed 1 night in Sep 2023
Response from F on Oct 9, 2023
Dear CarmenWe thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet all your expectations. We do not understand your reference to the parking lot smelling like dirty water though.We hope you will accept our sincere apologies for the inconvenience you may have experienced.

2/10 Terrible

ashtyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we literally found a ROACH when we opened our drawers up to check the room, also had what to look like blood stains on sheetz and disgusting makeup smeared on the pillows. i wouldn’t stay here if my life depended on it. Also they won’t give you you’re money back and charged me 50$ for no reason. absolutely disgusting never again
Stayed 1 night in Sep 2023
Response from FD on Oct 9, 2023
Dear Elle According to our records, you paid Expedia/Hotel.com directly and the credit card belonging to Expedia was charged not yours. We did not have your personal credit card. We read the log book for that day and have no mention of your party coming to the front desk either to report any issues or tell us you were checking out.

8/10 Good

Joe

Stayed 1 night in Sep 2023
Response from FD on Oct 3, 2023
Dear JoeWe thank you for having taken the time to give us an evaluation of your stay. We work hard to make our guests happy and we do appreciate your feedback!

6/10 Okay

Harry

Stayed 1 night in Sep 2023
Response from FD on Oct 23, 2023
Thank you for your Feeback

6/10 Okay

Bryant

Traveled with family
Liked: Staff & service
inside looked better than it did outside. Outside like like a shady motel.
Stayed 1 night in Sep 2023
Response from FD on Sep 28, 2023
Dear Bryant We thank you for having taken the time to give us an evaluation of your stay.

10/10 Excellent

Samwel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from FD on Sep 22, 2023
Dear SamwelWe thank you for having taken the time to give us an evaluation of your stay. We work hard to make our guests happy and we do appreciate your feedback!

10/10 Excellent

Marten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay for sure. Staff was in my room every day and cleaned it including fixing my bed. That was a surprise. Room was huge. I'd stay there again.
Stayed 5 nights in Sep 2023
Response from FD on Sep 22, 2023
Dear MartenWe do appreciate your kind words and hope to see you in the future

10/10 Excellent

Tracy

Stayed 1 night in Sep 2023
Response from FD on Sep 22, 2023
Thank you for your review

4/10 Poor

Andy

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We felt unsafe. The keys we had for the room didn’t work and the attendant thought we could just stay in the room and not leave. We felt very uneasy and left!
Stayed 1 night in Sep 2023
Response from FD on Sep 18, 2023
Dear Andy,We are sorry about the lock issue and refunded your credit card the full amount.

10/10 Excellent

Kathy Jo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stays here are ALWAYS terrific! Staff is very friendly, rooms are nicely redone and CLEAN, bedding is super comfortable and pricing is awesome! Highly recommend!
Stayed 2 nights in Sep 2023
Response from FD on Sep 13, 2023
Dear Kathy JoThank you for your great review.

4/10 Poor

Samuel

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from FD on Sep 12, 2023
We thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet all your expectations. We hope you will accept our sincere apologies for the inconvenience you may have experienced.

4/10 Poor

Chloe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Needs to improve internet, brought my roku and couldnt even use it.
Stayed 4 nights in Aug 2023
Response from FD on Sep 8, 2023
Dear ChloeWe thank you for having taken the time to give us an evaluation of your stay. We are very sorry to hear that your stay did not meet all your expectations due to the internet issue

2/10 Terrible

Kristina

Traveled with family
Disliked: Staff & service, property conditions & facilities
Tey to steal
Was ok, however the hotel itself wanted a card and foe the next three days they tried to charge my account multiple times.
Stayed 2 nights in Sep 2023
Response from FD on Sep 7, 2023
Dear KristinaLet's review the facts. You checked in a non smoking room and smoked in it. You had two cats in the room without our knowledge. We gave you a paper at check in with the keys explaining that " If you smoke in a non smoking room, you will be charged 50.00". The paper also says "Cats are not allowed". We try to charge your credit for smoking in a non smoking room, and your credit card was declined. You are no longer allowed here.

10/10 Excellent

Leonil

Stayed 1 night in Sep 2023
Response from FD on Sep 25, 2023
Dear LeonilThank you for taking the time to leave a review

6/10 Okay

Sophie

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from FD on Sep 5, 2023
Dear SophieThank you for taking the time to leave a feedback

8/10 Good

Randy

Near commercial/business area.
Stayed 1 night in Sep 2023
Response from FD on Sep 5, 2023
Dear RandyWe thank you for having taken the time to give us an evaluation of your stay.

2/10 Terrible

Ashley

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was unclean and more like a ghetto apartment complex than a motel. I left even tho it was too late to cancel because the room was supposed to be non smoking but smelled strongly of smoke. Also, the window was open in the room, with no way to lock it once it was closed and it was on the ground floor. The only good thing I can say is that the lady at the front desk was kind to us.
Stayed 1 night in Aug 2023
Response from FD on Aug 29, 2023
Dear AshleyIf we are not mistaken, you told the front desk clerk that your friends wanted you to stay with them. We thank you for taking the time to leave a feedback

8/10 Good

Rosalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerks were helpful.
Stayed 1 night in Aug 2023
Response from fd on Aug 28, 2023
Thank you for taking the time to leave a feedback

6/10 Okay

Abigail

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from FD on Aug 29, 2023
Dear Abigail,Thank you for your feedback