We liked the overall appearance and staff courtesy. However, there were areas that need IMMEDIATE attention. For example, the did not see any obvious EXIT or direction signs (on the second floor) for the Elevator; we passed its location several times. This would have been a hazard, if we needed to evacuate the building during a fire or other emergency! The room was COLD, not matter how we set the thermostat; we managed to get the room warmed up before going to bed, but during the night the temperature plummeted! We froze! Also, the TV remote did not turn the TV on/off! We had to figure out how to turn it on manually (many people would not have been able to do this!). Finally, breakfast was not ready, as advertised, we (and several other guest) waited unit almost 8:30 A.M. to be admitted to the room. There were no pancakes, only cold hard boiled eggs, as few pastries, toasts/muffins, coffee, cold cereal and yogurt. All-in-all, we expected MUCH better accommodations, especially heat-wise! I would look into the EMERGERNCY and DIRECTION signs IMMEDIATELY, as this is a safety violation! Thank goodness we didn't have to evacuate the room in the dead of night!