Ratings based on 578 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by Douglas

Attractive hotel in a good location

Posted Jan 3, 2018 on Hotels
The room could be freshened up a bit, there were many scuff marks on the walls and the painting was slapdash in some places, but a nice hotel overall.
5 out of 5
by Jeanette

Perfect spot for exploring Lancaster

Posted Dec 26, 2017 on Hotels
Loved this place. Welcoming staff, amazingly good restaurant on-site with lots of others close by, very comfortable room with thoughtful amenities (corkscrew, wine frig, robes, guidebook, etc.), and very cool architecture and art throughout. Loved the location - we could walk to the downtown arts area, the (Franklin & Marshall) college area, and the business section easily. Looking forward to another stay.
4 out of 5
by John

This traveler left a rating score only Posted Dec 6, 2017 on Hotels
5 out of 5
for Couples
by A verified traveler

Great Hotel

Posted Dec 5, 2017
Pros: Friendly, quiet, clean, and beautiful.
Location: Center of shopping and restaurants
Beautiful Hotel in the center of everything. Exceptionally friendly staff. The rooms are all unique and beautiful. Lots of restaurants close by. A must see!
Comment from Hotel Management
Dec 6, 2017 by Destiny, Hotel Management
Thank You for choosing the Lancaster Arts Hotel. We are pleased that you enjoyed your stay. Come back soon!
4 out of 5
by A verified traveler

Clean newish room & staff, breakfast "meh"

Posted Nov 27, 2017 on Hotels
We have stayed at Lancaster Arts about once per year since it opened, and enjoy the historic building with all the emphasis on art and creativity. The rooms are clean and well maintained, the parking garage is a little unusual, but once you figure out the tight turns and which entrance and exit to use it works OK. The staff is pleasant and competent. We did notice that the breakfast has declined in quality and variety, it now matches what you see in budget hotels. A few packaged donuts and bagels, a pancake machine, microwaveable huevos rancheros, some dry cereal and packaged yogurt. Coffee, tea and some fruit juices. No sliced fresh fruit, no freshly baked pastries, no scrambled eggs, omelets or potatoes, quite a disappointment for this level/price point property..
5 out of 5
by Wayne B.

Lancaster Arts is a triumph

Posted Nov 26, 2017 on Hotels
The hotel is unique and charming. The rooms are individualized and extremely well appointed. The breakfast buffet is delicious. Top rating.
5 out of 5
by Peter

Welcoming, classy and a little quirky.

Posted Nov 20, 2017 on Hotels
A wonderful place to stay with a character all it's own. Brick walled bedrooms and art everywhere, including (the best of) guest sketches.
5 out of 5
by Deann

This traveler left a rating score only Posted Nov 7, 2017 on Hotels
4 out of 5
by Chris

This traveler left a rating score only Posted Nov 3, 2017 on Hotels
5 out of 5
by David

This traveler left a rating score only Posted Oct 31, 2017 on Hotels