Lobby sitting area

Reviews of Lancaster Inn and Suites

2 out of 5
Lancaster Inn and Suites
1475 Lancaster Road, Manheim, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1008 reviews" "
Rating 8 - Good. 324 out of 1008 reviews" "
Rating 6 - Okay. 100 out of 1008 reviews" "
Rating 4 - Poor. 32 out of 1008 reviews" "
Rating 2 - Terrible. 24 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffanie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 26, 2024
Thank you for taking time to review! We appreciate your feedback!

8/10 Good

Damon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and attentive staff.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 26, 2024
Thank you for taking time to review! We will pass on your comments to the staff! We appreciate your feedback!

8/10 Good

Trayarn

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 22, 2024
Thank you for taking time to review! We appreciate your feedback!

8/10 Good

angela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for an event at Spooky Nook. It definitely served our purpose. The check in staff was very friendly and the rooms were set up with lots of space. (King and sofa bad) Found some streak marks from the previous cleaning which gave a dirty feel but nothing we couldn’t re-clean ourselves. Breakfast was okay… nothing spectacular and wound up not even eating it. But a nice option to have if you needed it. Overall seemed to be a decent hotel. Would be even better with a truly clean room.
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking time to review! We appreciate your feedback. We will speak to our housekeeping staff about the fact that your room was not properly cleaned.

8/10 Good

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very helpful and professional. The location was very convenient, it was clean and had a good price point. I have to say, I stayed in one of the suits and the bed and pillows were super comfortable. I was so surprised. will stay here again!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking time to review! We appreciate your feedback! We hope to see you again soon!

8/10 Good

Sonia

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Prices for weekend doubled which is crazy all around
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 10, 2024
Thank you for taking time for a review. We hope that you have enjoyed your stay .

8/10 Good

Thuan

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 5, 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay again
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 3, 2024
Thank you for your kind response. You're welcome to.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked this reservation almost last minute for an overnight stay for a sports tournament at Spooky Nook. The price was very good but we didn’t know anything about the hotel. We were very pleased with the cleanliness of our room (and the the facility in general) and the staff was so helpful and friendly. The dining referral (The Cat’s Meow) was great!! We would definitely stay here again for future tournaments.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
Thank you for taking time to review! We appreciate your feedback! We look forward to seeing you again!

8/10 Good

kirthi

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Erica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice. The room was clean and quiet. The whole stay was absolutely wonderful!
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
Thank you for taking time to review! We appreciate your feedback and will pass on your comments to our staff.

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, property conditions & facilities
great staff too
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 20, 2024
Thank you for taking time to review! We appreciate your feedback! We will pass on your compliment to our staff.

10/10 Excellent

Andrew

Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Aaron

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 20, 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Art

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service. Clean .
Stayed 1 night in Feb 2024
Response from M on Feb 18, 2024
Thank you for your compliment. Thanks for staying with us.

6/10 Okay

Mehandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Front Desk on Feb 7, 2024
Thank you for taking time to review! We appreciate your feedback!

8/10 Good

Samir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They provide cushions for the bed, prefer to use pillows instead.
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 7, 2024
Thank you for taking time to review! We appreciate your feedback. We are sorry that you were disappointed in our pillows.

8/10 Good

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food wasn’t bad beds was amazing
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 26, 2024
Thank you for taking time to review! We appreciate your feedback!

8/10 Good

ROberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, fast check in
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 23, 2024
Thank you for taking time to review! We appreciate your feedback. We will pass on your comments to our staff.

10/10 Excellent

Lynne

Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 16, 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Todd

Clean & comfortable.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 9, 2024
Thank you for taking time to review! We appreciate your feedback and hope to see you again!

6/10 Okay

Judith

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 9, 2024
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and clean
It was a great stay. Place was quiet and clean. Beds were comfy. Stayed for 2 nights to go to a Christmas event at the mt hope winery. Would def stay again. I would say the only thing i didnt like about this place was i was unable to do an early check in. Most places allow an early check in, atleast with a fee, and here not at all. Other then that it was a great stay.
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 20, 2023
Thank you for taking time to review! We appreciate your feedback. We apologize that our policy of no early check in on weekends was inconvenient for you. We do allow early check in during the week with a fee.

8/10 Good

Kim, Williamsport

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 9, 2024
Thank you for taking time to review! We appreciate your feedback!

6/10 Okay

Esmeralda

Traveled with family
Liked: Property conditions & facilities, room comfort
Won't stay here again!
I feel like we overpaid for our stay. We paid extra for pet accommodation on the reservation but we got there we had to pay an additional pet fee! The breakfast was lacking. No matter what time we got to eat there was never any eggs. Our bed was not made once. I appreciate the accommodation upgrade for the shock of having to pay extra for pet fees but it would've been nice to be able to eat a decent breakfast. The location is convenient and the room upgrade was nice.
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 20, 2023
Thank you for taking time to review. We appreciate your feedback. We are sorry that you did not enjoy your stay. We are working with third party reservation sites to make our pet policy and fees more visible to those who are making reservations. We are surprised that you did not find our hard boiled eggs in the breakfast room during your stay and will be sure to pass on your comment to our breakfast room staff.

8/10 Good

sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean we had a suite with a kitchenette but no kitchen necessities.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 13, 2023
Thank you for taking time to review. We appreciate your feedback! Your concern about no kitchen necessities is being given consideration.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff ,5 starts to the person at the reception! Big rooms , stayed with my dog
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 13, 2023
Thank you for taking time to review! We appreciate your feedback and will pass your compliment on to the staff.

6/10 Okay

KELLY, FREDERICKSBURG

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was good. At check it was revealed that the only had limited pet friendly rooms and would be charged 50$. Told I should have called ahead to notify I had a pet. NOWHERE was this in the site when booking. Didn’t like the surprise and was treated respectfully but treated like I should have known this information and been a savvier traveler.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 13, 2023
Thank you for taking time to review. We are working to make our policies more visible with third party booking systems. We appreciate your feedback.

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, reasonably priced, and easy access to Lancaster area.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 5, 2023
Thank you for taking time to review! We appreciate your feedback.

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lancaster inn & suite is great. Affordable, clean and great location and staff. Always love staying there.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 5, 2023
Thank you for taking time to review! We appreciate your feedback. We hope to see you again soon!

2/10 Terrible

ROnald

Disliked: Staff & service
never stayed there. it looked like a nice place to stay,BUT expedia booked me in the wrong place. now they are blameing each other. and keeping my money. I didnt know were this motel was
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 15, 2023
We are sorry you are experiencing difficulties with your reservation. We have no control over Expedia policies.

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service
The property is ok, clean, good front desk but the furnishings were below average, location is remote and breakfast is limited.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 14, 2023
Thank you for taking time to review! We are sorry our facility did not meet your expectations. Renovations, including new furniture, will be completed in the next 6-9 months.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Front Desk on Nov 10, 2023
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Han

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love that place, very friendly, extremely clean and have a good breakfast
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 10, 2023
Thank you for taking time to review! We appreciate your feedback and hope to see you again!

10/10 Excellent

Kristin, morristown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for my travel plans. The room had a nice sitting/living space and the bedroom was spacious.
Stayed 1 night in Sep 2023
Response from Front Desk on Nov 6, 2023
Thank you for staying with us. We do appreciate your feedback.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 6, 2023
Thank you for staying with us. We do appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet nice place
Stayed 1 night in Oct 2023
Response from Front Desk on Nov 1, 2023
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Quiet and comfy and clean 😊 and super close to Roots market.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 30, 2023
Thanks for staying with us. We do appreciate your feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Incredible place - feels just like home. Thank you!
Stayed 3 nights in Oct 2023
Response from Front Desk on Oct 27, 2023
Thank you for taking time to review! We appreciate your feedback! We have enjoyed having you stay with us!

10/10 Excellent

Paul

Liked: Staff & service, room comfort
Stayed 6 nights in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you for taking time to review! We appreciate your feedback!

6/10 Okay

Elizabeth

Traveled with partner
Disliked: Amenities
The one bedroom unit did not have a table for dining. The microwave and refrigerator were on the floor making use for person with bad back neatly impossible. The bathtub did not have mat making the shower very unsafe. I did not see the sign to ask for mat until checkout. The shower head is ststionery The lack of table prevented me from doing computer work that has now put me behind
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 24, 2023
We are sorry your stay was not perfect. The suites do have a desk, the coffee maker and ice bucket are usually sitting on it. We will take your comments about the location of the refrigerator and microwave into consideration as we update the furniture in the rooms.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 21, 2023
Thank you for staying with us and leaving a review! We hope to see you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place to stay
Nice, clean place to stay. Breakfast was the basic items. Room was very spacious, nice linens. Bathroom and shower was clean. Entrance to parking lot is not very visible at night, approach slowly to see it.
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 16, 2023
Thank you for taking time to review! We appreciate your feedback. Your concern about the visibility of the parking lot entrance is noted.

10/10 Excellent

Ed

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 28, 2023
Thanks for staying with us. We appreciate your feedback.

10/10 Excellent

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and they accommodate late check in!
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 13, 2023
Thank you for taking time to review! We appreciate your feedback! We will pass your compliment on to the staff!

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 12, 2023
Thank you for staying with us. We do appreciate your feedback.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 11, 2023
Thank you for taking time to review! We appreciate your feedback!

10/10 Excellent

Vickie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice . Would recommend it very highly
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 10, 2023
Thank you for taking time to review! We appreciate your feedback!