Ratings based on 245 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Lebanon, PA
Good hotelPosted Oct 18, 2015
Lovely facility for our class reunion, but the rooms were a bit over-booked, as the staff had trouble accommodating our request for high top tables at the event. Rooms spacious and comfortable. Nice bar scene.
for Couplesby A verified traveler
Exceptionally friendly staff.Posted Oct 16, 2015
I stayed at this hotel a few years ago and was not impressed, but this time was completely different. EVERY staff member went out of his or her way to be cordial and pleasant. I had a beautiful corner room with three sets of large windows providing a panoramic view of downtown Lancaster. My room service breakfast arrived on time, still hot, and delicious. I was very impressed with the quality of the service.
for Everyoneby A verified traveler from Upstate New York
Posted Oct 11, 2015
Pros: Good room service, comfortable rooms, cleanliness.
Cons: There should be better signage to direct newly arrived to the parking.
Location: It's a very vibrant community, lots of night establishments and restaurants, cute shops.
The hotel has an excellent location, nice amenities, comfortable, pleasing room. What could be better- the parking is around the block and it connects to the hotel by a bridge. Having arrived at midnight, it would have been good to have some kind of sign informing that rather than leave my car in front and going to the front desk to find out.
for Everyoneby A verified traveler
Posted Oct 8, 2015
Cons: continental breakfast
Location: many resturaunts
Very pleasant and relaxing. Conveniant location. Easy access.
for Everyoneby A verified traveler from d
Great town to stroll around in 😊Posted Sep 15, 2015
We enjoyed our little vacation in Lancaster . The hotel was great, and we would DEFINATELY go back there
by A verified traveler from hagerstown
spa getawayPosted Aug 31, 2015
Pros: spa in the hotel
Location: there was not realy anything close to do, mostly parking garage around everything, then you had to get your car to really see anything
it was ok, nothing I would do again, I choose this one because of the spa in the motel but it was not what I expected
Comment from Hotel Management
Sep 3, 2015 by Michelle, Hotel Management
Thank you for taking the time to share a review of your recent stay at our hotel. We sincerely apologize if your visit did not meet your expectations. While we are surrounded by a thriving downtown area with shops, restaurants, bars, art galleries and theaters, Lancaster County is over 1000 square miles in size and depending on what attractions you are interested in, it may indeed require a short drive to visit those areas. We appreciate your feedback and hope you will consider another trip to Lancaster in the near future! Sincerely, Michelle Reynolds Director of Operations
for Familiesby John
Posted Aug 26, 2015 on Hotels
for Business Travelersby John from Tampa, FL
Great Hotel! Highly suggest!Posted Aug 25, 2015 on Hotels
I had a great stay here on a short business trip. The hotel was beautiful and clean. The Staff was friendly and accommodating. I would highly recommend staying at this property. There are plenty of great places to grab a bite or drink within walking distance, but I would also recommend checking out the hotel restaurant and lounge. Although a bit more expensive, the food and service were excellent.
for Business Travelersby A verified traveler
Posted Aug 23, 2015 on Hotels
for Familiesby George
Posted Aug 21, 2015 on Hotels