Ratings based on 422 Verified Reviews

4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Harrisonburg

Nice hotel in downtown Lancaster.i

Posted Sep 27, 2017
O stayed at the hotel as part of a conference. I didnt get to take full advantage of rhe amenities like pool and gym because we stayed so busy I enjoyed getting out ro walk downtown. Check in was easy and my room was nice. The rooms for the conference were great, but with any place, dress in layers. Temperatures were hard to predict. I would have benefited from bringing a sweater. The food was delicious and staff was nice. Id recommend the hotel to a friend. The hotel is near some nice restaurants and night life as well as the Lancaster Market.
5 out of 5
by Nancy

Posted Aug 15, 2017 on Hotels
Excellent staff, clean comfortable room, valet parking. All around a very pleasant experience
3 out of 5
by Brigette

This traveler left a rating score only Posted Aug 15, 2017 on Hotels
4 out of 5
by Andrew

Nice hotel.

Posted Aug 1, 2017 on Hotels
The hotel is very nice. There are plenty of restaurants in the area.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 30, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 20, 2017 on Hotels
5 out of 5
by Brian E

This traveler left a rating score only Posted Jul 20, 2017 on Hotels
5 out of 5
by Nicole

Beer touring in Lancaster

Posted Jul 17, 2017 on Hotels
Hotel is in a great location, walking distance to breweries, bars and restaurants. Rooms were clean and very comfortable. We used the valet parking, taking the car out once during our stay. There is no charge to take the card in and out which is a nice service. In the four times we interacted with valet parking, we had one issue where they seemed understaffed. We brought it to the attention of the front desk and immediately they had someone out there to help us.
2 out of 5
by Dorothy

Needs improvement

Posted Jul 14, 2017 on Hotels
Bathroom needed tile repair. AC not up to par. Air vent clanging noise all night. Water pressure poor. Not well cleaned. Pillows worn and flat. Mattress poor. Great staff! Excellent location. Event attended well organized. Priced higher than most.
4 out of 5
Recommended
for Everyone
by A verified traveler from Selden, NY

Convenient

Posted Jul 10, 2017
We were in for the convention and this was very convenient. The hotel was clean and the service good. We reserved 2 double beds but were given a king instead, not an issue for us but could have been an issue for someone else.