Property entrance

Reviews of Motel 6 Lancaster, TX - DeSoto - Lancaster

2 out of 5

Reviews

6.8
Rating 10 - Excellent. 163 out of 655 reviews" "
Rating 8 - Good. 171 out of 655 reviews" "
Rating 6 - Okay. 143 out of 655 reviews" "
Rating 4 - Poor. 70 out of 655 reviews" "
Rating 2 - Terrible. 108 out of 655 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Traveled with family
We had a later arrival, around 11:45, due to traffic, and there were only 2 towels in the room for the four of us - one was a thin pool towl. We asked for two more, but they were out. So they gave us 2 hand towels. I had to use my t-shirt to dry off.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Jessica,We apologize for the inconvenience you faced upon arrival. It's disappointing to hear that we couldn't meet your expectations regarding towels. Your feedback is crucial, and we'll address this matter with our team to ensure a better experience for future guests. We appreciate your understanding and patience.Sincerely, Hotel Manager

2/10 Terrible

derek

Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Derek,We're sorry to hear that your experience was less than satisfactory. Your feedback is valuable to us, and we're committed to improving. If there are any specific areas where we can enhance your experience, please let us know. We hope to have the opportunity to make it right on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Wilfredo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Wilfredo,Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us. Providing a great experience for our guests is our top priority, and we're delighted that we could exceed your expectations. We look forward to welcoming you back for another wonderful stay!Sincerely, Hotel Manager

6/10 Okay

Lathecia

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service Poor staff service
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Lathecia,We're deeply sorry to hear about your disappointment with our service. Providing excellent customer service is a top priority, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address this issue with our staff to ensure improvements are made. We appreciate your patience and hope to have the opportunity to restore your faith in us in the future.Sincerely, Hotel Manager

8/10 Good

Irvin

Liked: Staff & service, property conditions & facilities
Room was clean and neat. Location was well-suited for trips in South Dallas area. Appreciate the staff holding my reservation after my arrival was delayed due to inclement weather.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 25, 2023
Dear Irvin,We're delighted to hear about your positive experience! It's great to know that your room was clean and neat, and the location was convenient for your trips in the South Dallas area. We're also pleased that our staff accommodated your delayed arrival due to inclement weather. Thank you for choosing us, and we look forward to welcoming you back on your future travels!Sincerely, Hotel Manager

6/10 Okay

Ronnie

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Ronnie,Thank you for your rating. We appreciate your feedback and would like to know more about your experience to understand how we can improve and better meet your expectations. If there are specific areas where we fell short, please share your insights. We value your input and hope to have the opportunity to enhance your experience during your next visit.Sincerely, Hotel Manager

4/10 Poor

Gebrihiwet

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 20, 2023
Dear Gebrihiwet,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

2/10 Terrible

Addriena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Infested
The had lots or roaches, they need to invest in an exterminator ASAP
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 16, 2023
Dear Addriena,We appreciate you sharing your experience with us. I apologize for any disappointment you encountered. Rest assured, we will thoroughly investigate your concerns and take the necessary measures to enhance the overall guest experience. We value your feedback and sincerely hope you will give us another opportunity to welcome you back for an improved stay soon.Sincerely, Hotel Manager

10/10 Excellent

Bobbie

Response from Hotel Manager on Jan 13, 2024
Dear Bobbie,We want to express our gratitude for your stay and for taking the time to provide us with such positive feedback and a perfect rating. Your high rating are truly encouraging and make us proud of the service we provide. Your support motivates us to continually improve and deliver even better experiences. We eagerly await the opportunity to welcome you back again in the future. Thank you once again!Sincerely, Hotel Manager

4/10 Poor

Cortney

Disliked: Cleanliness, staff & service, property conditions & facilities
No smoking
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Cortney,We appreciate your feedback and apologize for any inconvenience regarding the smoking policy. We value your input and will review our policies to better meet guest expectations. Please allow us the opportunity to improve, and we hope to host you again for a more satisfactory experience. Thank you for sharing your concerns.Sincerely, Hotel Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 14, 2023
Dear William,Thank you for taking the time to share your rating. We're glad to see that your overall experience was positive, but we also want to ensure we meet all your expectations. If there are specific areas where we can improve and earn that extra star in the future, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay. Thank you for choosing us, and we appreciate your insights!Sincerely, Hotel Manager

6/10 Okay

Jimmy

Business traveler
Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Jimmy,Thank you for your feedback and the rating. We appreciate your input, and we're keen to understand how we can improve. If there are specific areas you feel we could enhance to make your next stay a more positive experience, we'd be grateful for further details. Your satisfaction is important to us, and we're committed to using your feedback to better our services. We hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Tamika

Disliked: Cleanliness, property conditions & facilities
Worst stay ever
There was roaches everywhere in the room. The towels where strained and sheets where not white, they where stained also. I went to ask for replacing towels and the guy in the front didn’t even bother to help me. He just said no we don’t have any. This was the worst motel I stayed in. I wish I could have received a refund. I didn’t feel comfortable there at all. I would never book there again.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 8, 2023
Dear Tamika,Your feedback underscores an atypical and concerning disruption in your stay. This does not align with our usual service standards, and we're genuinely troubled by the unexpected turn of events. We deeply regret the inconveniences you encountered and want to assure you that we will conduct a thorough investigation into these matters. Your feedback is taken seriously, and we are dedicated to implementing all necessary measures to prevent any future guests from facing similar issues. Guest reviews are highly valued, and we sincerely appreciate your understanding and input.Sincerely, Hotel Manager

8/10 Good

Paul

Business traveler
Being next to the highway makes it a little noisy.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 8, 2023
Dear Paul,We apologize for any inconvenience caused by the proximity to the highway, resulting in occasional noise. We understand the importance of a peaceful stay and are continually exploring ways to minimize this disturbance for our guests. Should you choose to stay with us again, please let us know your preferences, and we'll make every effort to accommodate you in a quieter area of the hotel. Your feedback is invaluable in our commitment to improving our guest's experiences.Sincerely,Hotel Manager

6/10 Okay

Addriena

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Addriena,Thank you for sharing your rating. We value your feedback and would love to improve your experience. If there are specific areas where we fell short or aspects we can enhance, we'd greatly appreciate more details. Your insights are essential in helping us provide a better stay for our guests.Sincerely,Hotel Manager

8/10 Good

Claude

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 30, 2023
Dear Claude,Thank you for sharing your feedback about your stay. I will make sure to pass along your appreciation to our entire team. Hearing positive feedback from guests keeps us motivated to work hard and provide the best possible service. Providing quality hospitality is something we are proud of, and we look forward to serving you again.Sincerely,Hotel Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Floor hadn't been mopped in ages, wiped up a small spill and paper towel was black. Found baby roaches both days. Various spots on floor, area around outlet dirty, shower took hours to drain, so water always around ankle. A number of people must be living there permanently because loud kids and adults hang out in the parking lot. Neighbors are noisy, slamming doors, loud TV, loud voices. Would never go back.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Kimberly,We're genuinely sorry to hear about the numerous issues you encountered during your stay. Your feedback highlights several cleanliness and maintenance concerns, and this is not the standard of service we aim to provide. We apologize for the inconvenience you experienced. We'll take your comments seriously and work on investigating and addressing these matters promptly to improve the overall experience for our guests. We appreciate your input and understand your decision not to return. If you ever reconsider, we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, amenities
Roach infestation,had to wash all clothing and use roach spray on all of the luggage and leave them outside
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Charles,I'm truly concerned to read your comments, and I want to express my sincere apologies for the disappointing experience you had. It is never our intention for our guests to leave with anything less than a positive impression. We take your feedback seriously, and a thorough investigation will be conducted, followed by appropriate actions to address the issues you encountered. We are committed to taking all necessary measures to enhance the overall comfort of our guests. Rest assured, we are dedicated to providing you with an excellent stay during your next visit. We hope you will consider giving us another opportunity to exceed your expectations.Sincerely,Hotel Manager

8/10 Good

Ruthie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend.
Very clean, staff friendly.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 14, 2023
Dear Ruthie,Thank you for your recommendation! We're delighted to hear that you found our hotel to be very clean and our staff friendly. Maintaining a clean and welcoming environment is a top priority for us, and we're glad that it made a positive impression on your stay. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Chad, Loudonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are always pleasant to deal with.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 26, 2023
Dear Chad,Thank you for your positive feedback regarding our staff. We're delighted to hear that you've had pleasant interactions with them. If you have any other comments or suggestions, please feel free to share them. We appreciate your support and look forward to welcoming you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Olivia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Olivia,Thank you for your positive rating! We're delighted to see that you had a great experience during your stay. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back for another 5-star stay!Sincerely,Hotel Manager

2/10 Terrible

Elexar

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 23, 2023
Dear Elexar,We appreciate your feedback and for choosing us for your stay. We apologize for any dissatisfaction you may have experienced during your stay which led to your lower rating. It is important for us to understand more about what went wrong and how we can better our services and amenities. Your feedback is valuable to us and we strive to improve based on it. We hope you will give us an opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear Melissa,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

6/10 Okay

jimmie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needed an extra chair and a suitcase stand
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 14, 2023
Dear Jimmie,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 14, 2023
Dear Tina,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 Okay

Tina

Disliked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 10, 2023
Dear Tina,We appreciate your visit and your feedback. We value your opinion and would like to know what you enjoyed and didn't like about your stay. Based on your feedback, we'll continue to improve the services and hospitality. I look forward to seeing you soon.Sincerely, Hotel Manager

2/10 Terrible

Kyneshia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Dear Kyneshia,We're sorry to hear that you had a disappointing experience. If you could provide more details about what specifically led to your low rating, we would greatly appreciate it. Your feedback helps us identify areas for improvement and ensures a better experience for future visits. If there's anything we can do to address your concerns, please let us know.Sincerely,Hotel Manager

6/10 Okay

Deanna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disconcerting
The hotel has roaches in it and no blankets on the bed. I am very disappointed about those two things!!! The reason I am staying is because I’m waiting on my new place to get finished but this doesn’t meet up to my expectations.
Stayed 5 nights in Aug 2023
Response from Hotel Manager on Aug 19, 2023
Dear Deanna,Thank you for your stay and feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions to prevent such happenings in future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,Hotel Manager

10/10 Excellent

Terrance

Clean
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 13, 2023
Dear Terrance,Thank you for staying with us and the positive feedback. Your appreciation of the overall stay and cleanliness is very encouraging. Guest satisfaction really makes us proud and boosts the morale of our staff. We are privileged to have guests like you and look forward to welcoming you again.Best Regards,Hotel Manager

2/10 Terrible

Niesha

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Aug 10, 2023
Dear Niesha,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 Excellent

Trudell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager on Aug 4, 2023
Dear Trudell,Thank you for your enthusiastic feedback! We're delighted to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our priority, and we hope to continue exceeding your expectations in the future. We look forward to welcoming you back for another fantastic stay!Sincerely,Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 28, 2023
Dear Guest,Greetings from the Motel 6 Lancaster, TX - DeSoto - Lancaster! Thank you for the excellent rating! We're thrilled to have provided you with a top-notch experience. We appreciate your positive feedback and hope to welcome you back soon for another outstanding stay!Sincerely,Hotel Manager

2/10 Terrible

Belinda

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 15, 2023
Dear Belinda,Thank you for taking the time to give us feedback on your recent stay. We are sorry to hear that we did not meet your expectations. We take all feedback seriously and appreciate your honesty as it helps us improve and make necessary changes. We would love to hear more about your experience and what we can do to make it right. Please feel free to reach out to us directly so that we can address your concerns and work to improve your next stay with us. Thank you for choosing to stay with us, we hope to have the chance to leave a better impression in the future.Sincerely,Hotel Manager

8/10 Good

Jackqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 28, 2023
Dear Jackqueline,We extend our heartfelt gratitude for choosing to stay with us and for taking the time to provide an excellent 8-star feedback. We are pleased to learn that you enjoyed your stay with us, but we would appreciate it if you could provide us with more detailed feedback on your experience. Your valuable insights help us to continuously improve our amenities and services to ensure that our guests have a memorable stay. We eagerly anticipate your return visit.Sincerely,Hotel Manager

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I didn't like that there were roaches in the room that didn't sit well with me for the price I paid for the room. In the future I will not be returning to this Motel 6 for my stay. I definitely will not recommend anyone to stay at this location.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 21, 2023
Dear James,Please allow me to offer our apologies for the inconveniences that impacted your stay. It shall be our endeavor to offer a fantastic experience to all our guests, but regret that this was not the case with your stay. Your observations has been taken up by a team for further investigation or verification and necessary actions. If you would like to get away in near future, I shall personally assist you to ensure that you get a fine stay. I don’t want your next experience of this hotel tobe a negative one.Sincerely,Hotel Manager

4/10 Poor

Lois

Disliked: Cleanliness, property conditions & facilities
Flies everywhere in the room, bath tub wouldn’t drain checked out after 1 night.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 6, 2023
Dear Lois,Thank you for taking the time to share your recent experience with us. We are extremely disappointed to hear that your stay did not meet your expectations due to the presence of flies in the room and issues with the bathtub drainage. Please accept our sincerest apologies for the inconvenience caused. We are taking this matter seriously and our team will be taking measures to ensure that such issues do not occur in the future. We would have appreciated the opportunity to address these concerns during your stay, so please do not hesitate to reach out to us directly if you choose to return to the area. Again, we apologize for the inconvenience caused and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

8/10 Good

Danyall

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on May 25, 2023
Dear Danyall,Thank you so much for the wonderful 4-star rating! We really appreciate you taking the time to provide us with your feedback. We are so thrilled that you had a pleasant stay, and it's wonderful to hear that our amenities and services made for an enjoyable experience. We hope to welcome you back soon!Sincerely,Hotel Manager

8/10 Good

Kelly

Stayed 1 night in May 2023
Response from Hotel Manager on May 18, 2023
Dear Kelly,Thank you for your review! We are glad that you enjoyed your stay with us and were able to experience all that our hotel has to offer. We strive to provide the best possible service to our guests and appreciate that you took the time to leave us your feedback. We look forward to seeing you again soon!Sincerely,Hotel Manager

2/10 Terrible

Thomas

Traveled with family
Disliked: Staff & service
Stranded...
We did not get to stay. Even though I called and confirmed that they had our reservation when we arrived they said that they did not have a reservation and that there were no rooms available. Leaving us stranded at midnight.
Stayed 1 night in May 2023
Response from Hotel Manager on May 16, 2023
Dear Thomas,Thank you for taking the time to bring this to our attention. We're very sorry for the experience you had. This is certainly not the level of service our guests should expect when staying with us. We take this type of situation very seriously and will investigate this to make sure it does not happen again. We sincerely apologize for the inconvenience and frustration this situation has caused. We would like to make it right and hope you will give us another opportunity to serve you in the future.Sincerely,Hotel Manager

4/10 Poor

Derrick

Disliked: Staff & service, property conditions & facilities
The agent that check me in and the office smells like marijuana
Stayed 1 night in May 2023
Response from Hotel Manager on May 15, 2023
Dear Derrick,Your feedback shows that there was a complete breakdown with the stay which is really worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconveniences but will investigate and based on that will take all possible steps to prevent such an experience to any guest. Guest reviews are serious for us and thank you for your understanding.Sincerely,Hotel Manager.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
roach pop ups
there was roaches walking over the headboard of the bed and roaches walking on the A/C unit and by the refrigerator.
Stayed 1 night in May 2023
Response from Hotel Manager on May 5, 2023
Dear Guest,Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for the discomfort and inconvenience caused as mentioned. This is certainly not the type of experience we aim to create for our guests, and we apologize for any inconvenience this may have caused. We have a strict pest control policy in place, and we will investigate this issue further to ensure that we are taking all necessary precautions to prevent these types of incidents from happening again in the future. Your satisfaction is prime to us. Please give us another chance to serve you better as we promise a more pleasant stay.Sincerely,Hotel Manager

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
I was there for a family funeral so only at the hotel for sleeping. The bed was very comfortable, and sheets were cleaned daily. Thank you do much for making my stay welcoming.
Stayed 3 nights in Apr 2023
Response from Hotel Manager on Apr 25, 2023
Dear Lori,Thank you for taking the time to leave a review of your recent stay with us. We are sorry for the circumstances that brought you to our hotel, but we are glad to hear that you found our beds to be very comfortable and that our housekeeping team kept your sheets clean and fresh. We understand how important it is to have a clean, comfortable place to rest during difficult times, and we are honored that you chose to stay with us during your visit. We hope that you were able to find some solace during your stay, and we extend our sincere condolences to you and your family. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back under more joyful circumstances.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Bring you own towels and a can of raid
Property was nice. Location was good. Problems started at check in. I told the clerk to charge it to the card in my hand and he nodded and proceeded to charge to my card on file. Ok no big deal. Get to the room. Nice and clean appearance until I got to the bathroom and the only towel we had had lipstick on it. I go to get a clean one and the clerk keeps repeating “housekeeping has left for the day.” Ok so how does that keep you from getting a clean towel? Sunday morning was woken up by a small bug crawling across our bed. Glad we left before something else decided to outdo the bugs.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on Apr 26, 2023
Dear Guest,Thank you for taking the time to leave a review of our hotel. We deeply apologize for the issues you encountered during your stay, and we're sorry we were not able to provide a better experience. We appreciate your honest feedback and will use it to improve our services. Please be assured that we take incidents like this seriously, and we are investigating to prevent any reoccurrence in the future. We hope to have the opportunity to show you our commitment to excellent customer service and delivering a memorable stay. Thank you again for your feedback. Request your understanding and continued patronage.Sincerely,Hotel Manager

8/10 Good

Shuntal, Austin

Traveled with pets
It decent
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 22, 2023
Dear Shuntal,Thank you for your feedback and rating us 4-stars! We are glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience. We strive to provide the best service and amenities to our guests, so your kind words mean a lot to us. We hope you will choose to stay with us again the next time you visit!Sincerely,Hotel Manager

8/10 Good

Jamesia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was definitely ok for the price.. I had the kitchenette room. I booked the non smoking room but when I got there it was nott available so I ended up in a smoking room... No problem my febreeze couldn't fix lol.. just wish the trash would have been taken out more because my room was right next to the vending machine which has the trash can right next to it and it was full the whole 4 days we were there.. otherr than that just fine
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 17, 2023
Dear Jamesia,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a good value and that your room with the kitchenette met your needs. We apologize for the confusion with your room reservation and the inconvenience it caused. We're sorry that the trash next to the vending machine wasn't emptied during your stay, and will make sure this is addressed. We hope that you will consider staying with us again in the future, so we can provide you with an even better experience.Sincerely,Hotel Manager

10/10 Excellent

Elvira

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 5, 2023
Dear Elvira,Greetings from the Motel 6 Lancaster, TX - DeSoto - Lancaster. It is delighting to see five-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark.It is a privilege to host guests like you. Await your next earliest visit.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 4, 2023
Dear Guest,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely,Hotel Manager

2/10 Terrible

Amber

The first room we stayed in had roaches! The second room we reserved online was for smoking and they ended up giving it to someone else so we had to stay in a regular room but good thing this one didn’t have roaches!!
Stayed 1 night in Feb 2023
Response from Hotel Manager on Mar 11, 2023
Dear Amber,Your feedback shows that there was a complete breakdown with the stay which is really worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconveniences but will investigate and based on that will take all possible steps to prevent such an experience to any guest. Guest reviews are serious for us and thank you for your understanding.Sincerely,Hotel Manager

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness
My go to spot! I travel back home and I have much pleasure staying there. Not had one bad experience rooms are clean. Linen is maintained.
Stayed 3 nights in Feb 2023
Response from Hotel Manager on Mar 11, 2023
Dear Irene,Thank you for your kind words and stay at Motel 6 Lancaster, TX - DeSoto - Lancaster! We're so glad to hear that you've had positive experiences with us every time you return home. Our team is committed to providing clean and comfortable accommodations, and we're glad to know that we've been successful in meeting your expectations. We hope to welcome you back again soon!Sincerely,Hotel Manager

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Manager on Mar 11, 2023
Dear Oscar,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager