Balcony King Room | Balcony view

Reviews of Oxford Suites Lancaster

3 out of 5
Oxford Suites Lancaster
1651 W Avenue K, Lancaster, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jodi

I like the price and free meal & drink tickets, it was clean & the rooms felt like home, it was very relaxing & the staff are very friendly and helpful, I didn’t like not having access to free toothbrush & toothpaste but they did have some for purchase. I also liked having hot coffee threw out the day
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff here is very accommodating. I really like the balcony suites, and thenlocation of hotel is close ti everything
Stayed 1 night in Apr 2024

8/10 Good

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Selena

Business traveler
Service was good
Stayed 1 night in Apr 2024

8/10 Good

Jodi

Liked: Property conditions & facilities
I love the area I enjoyed the view but trash pick up needs to be more efficient
Stayed 1 night in Apr 2024
Response from VM on Apr 15, 2024
Thanks for bringing this to our attention—we hope to have the chance to welcome you back in the future!

10/10 Excellent

Darryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff And clean room 😊
Stayed 1 night in Apr 2024
Response from VM on Apr 15, 2024
We appreciate you taking the time to share about your experience and will share your kind words with the rest of the team

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options were great. I loved the fact I could drink out of a real cup instead of paper. Staff was friendly. Hot tub and pool were lovely.
Stayed 1 night in Apr 2024
Response from VM on Apr 15, 2024
We are so glad you enjoyed your stay and sincerely appreciate your recommendation.

8/10 Good

Rieko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was nice
Stayed 1 night in Apr 2024
Response from VM on Apr 10, 2024
We're honored to have your patronage and appreciate you taking the time to share this review.

8/10 Good

Kathryn, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was great, and there was even a free drink and "dinner" of tacos, rice, beans and a drink from the bar! Check in wasn't great because it was 4 pm, and our room wasn't ready, but eventually the manager found us a room, and upgraded us from a queen bed to a king. The room could use an upgrade, but it was comfortable and clean, with a coffee maker, fridge and microwave. Small patio overlooked the sparkling pool.
Stayed 1 night in Apr 2024
Response from VM on Apr 4, 2024
We appreciate you taking the time to share about your experience and will share your kind words with the rest of the team

2/10 Terrible

Jamie

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a power outage while there and we Couldnt use the card keys to enter. Theres poor to no fighting in the stairways
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
Thank you again for sharing, and we hope you'll consider giving us another chance in the future!

10/10 Excellent

dong

Liked: Cleanliness, staff & service, property conditions & facilities
excellent place
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We're delighted you enjoyed your recent stay with us

10/10 Excellent

WAYNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We sincerely appreciate that you took the time to share your experience!

4/10 Poor

Erica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Oxford Suites is in a great location and I like the space of the room that we had. The major downfall that put a damper on the trip is that there was a power outage of some sort and we were in the dark for HOURS. No one from staff reached out as well which would have showed some concern or care from the property.
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
Thank you for taking a moment to share about your experience and bring this to our attention.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Steve

Traveled with family
Friendly staff
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We sincerely appreciate that you took the time to share your experience!

6/10 Okay

Katherine

Liked: Cleanliness, staff & service
They had recently had a planned power outage, and my key card was not working properly after several tries. Walls super thin, neighbor very loud and TV came right through wall. Some of the carpets in hallways looked dingy, and the elevator seemed to be quite old.
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We strive to provide an exceptional stay and we're sorry to hear your recent stay fell short of this.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast
Stayed 3 nights in Mar 2024
Response from VM on Apr 3, 2024
We're so glad you enjoyed your stay!

10/10 Excellent

Darryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay 😊
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We're happy to hear you had an enjoyable stay

10/10 Excellent

Shynett

Liked: Cleanliness, property conditions & facilities
I like the balcony free glass of wine at check in before 7pm and free breakfast
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We are so glad you enjoyed your stay and sincerely appreciate your recommendation.

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We sincerely appreciate that you took the time to share your experience!

10/10 Excellent

ESTELA

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is great!!
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
Your recommendation means the world to us, and we sincerely appreciate your compliments.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a number of times and it is always good. The staff is always friendly and helpful and the rooms are always clean.
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We appreciate you taking the time to share about your experience and will share your kind words with the rest of the team

10/10 Excellent

ESTELA

Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We sincerely appreciate that you took the time to share your experience!

2/10 Terrible

Rafal

Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
We're so sorry to hear that your stay was less than exceptional and would love to learn more.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the food. It's not the worst I've had but it definitely isn't high on list. No flavor some a bit over or under cooked. But staff and service otherwise is excellent. Will still return, just not for breakfast.
Stayed 1 night in Mar 2024
Response from VM on Apr 3, 2024
Thank you for taking a moment to share about your experience and bring this to our attention.

8/10 Good

Clarence L

Liked: Cleanliness, staff & service, property conditions & facilities
Good location near freeway, helpful staff. Did not like noisy heart/ac
Stayed 1 night in Feb 2024
Response from Eric T. on Feb 5, 2024
Thank you for sharing your feedback. We're glad you found our location convenient and our staff helpful. We apologize for any inconvenience caused by the noise from the heater/AC unit in your room. Ensuring a comfortable and quiet stay for our guests is important to us, and we will address this concern. We appreciate your input and look forward to the opportunity to serve you better in the future.

10/10 Excellent

Ronnie

Stayed 1 night in Jan 2024
Response from VM on Apr 3, 2024
Thank you so much for taking a moment to write about your experience.

8/10 Good

Donella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric T. on Feb 5, 2024
Thank you for your rating. We're pleased that you had a good experience with us. We continuously strive to provide the best service and would appreciate any feedback you have for improvement. Looking forward to welcoming you back to Oxford Suites Lancaster for an even better stay next time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eric T. on Feb 5, 2024
Thank you for the perfect rating! We're delighted to know you had a wonderful experience at Oxford Suites Lancaster. We look forward to your next visit and hope to continue providing top-notch service.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Eric T. on Feb 5, 2024
Thank you for the perfect rating! We're delighted to know you had a wonderful experience at Oxford Suites Lancaster. We look forward to your next visit and hope to continue providing top-notch service.

10/10 Excellent

mabel, San Diego

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric T. on Feb 5, 2024
Thank you for the 5-star rating! We're thrilled to know you enjoyed your stay with us at Oxford Suites Lancaster. We look forward to welcoming you back for another great experience.

8/10 Good

brenda

Stayed 2 nights in Jan 2024
Response from Eric T. on Feb 13, 2024
Thank you, Brenda, for your rating. We're pleased you chose to stay with us and hope to see you again at Oxford Suites Lancaster.

8/10 Good

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric T. on Feb 5, 2024
Thank you for your rating. We're pleased that you had a good experience with us. We continuously strive to provide the best service and would appreciate any feedback you have for improvement. Looking forward to welcoming you back to Oxford Suites Lancaster for an even better stay next time.

8/10 Good

jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Rooms need to be upgraded
Stayed 1 night in Jan 2024
Response from Eric T. on Jan 18, 2024
Thank you for sharing your feedback. We appreciate your input regarding the need for room upgrades and will take this into consideration as part of our ongoing efforts to enhance our guest experience. We're committed to ensuring our guests' comfort and satisfaction. We look forward to welcoming you back and providing an even better stay in the future.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here when we come into town, great service, clean and affordable! 👍👍👍👍
Stayed 1 night in Jan 2024
Response from Eric T. on Jan 17, 2024
Thank you for your continued loyalty and the fantastic 10 out of 10 rating! We're thrilled to hear that you consistently enjoy our service, cleanliness, and affordability. Your positive feedback and enthusiastic thumbs-up mean a great deal to us. We look forward to your next visit and hope to continue exceeding your expectations at Oxford Suites Lancaster.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Eric T. on Jan 16, 2024
Thank you for the perfect 10 rating! We're thrilled to know you had a wonderful experience at Oxford Suites Lancaster. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Chung-Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay.
I am quite happy with this stay... It also has good values. Thanks
Stayed 1 night in Jan 2024
Response from Eric T. on Jan 16, 2024
Thank you for the fantastic 10 out of 10 rating and for sharing your experience. We're delighted to hear that you had a happy and satisfying stay with us. Knowing that you found great value in our services is truly rewarding. We look forward to welcoming you back to Oxford Suites Lancaster soon. Thank you for choosing us!

6/10 Okay

Timothy, Lancaster

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is not in great condition. Did not feel safe due to a loud argument between other guests in parking area.
Stayed 1 night in Dec 2023
Response from Eric T. on Jan 13, 2024
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations regarding the condition of our property and the situation you encountered in the parking area. We take the safety and comfort of our guests very seriously and will address these concerns to ensure a more secure and welcoming environment. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and they have breakfast
Stayed 1 night in Jan 2024
Response from Eric T. on Jan 16, 2024
Thank you for the 4-star rating! We're pleased to know that you had a great experience with us, and we're glad our breakfast was a highlight of your stay. We strive to provide a comfortable and enjoyable experience for all our guests. We hope to welcome you back soon and aim for that perfect score next time!

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glose to the freeway and restaurants. Quite, free parking, and breakfast.
Stayed 1 night in Jan 2024
Response from Eric T. on Jan 15, 2024
Thank you for your 5-star rating! We're delighted to hear that our convenient location close to the freeway and restaurants, along with the quiet atmosphere, free parking, and breakfast, contributed positively to your stay. We strive to provide our guests with the best experience possible and are glad we met your expectations. Looking forward to welcoming you back to Oxford Suites Lancaster.

6/10 Okay

Julie

Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Eric T. on Jan 16, 2024
Thank you for your feedback and for choosing to stay with us again. We're committed to providing an excellent experience for all our guests, and we regret that we didn't fully meet your expectations this time. We value your continued patronage and would appreciate any specific feedback you might have to help us improve. We look forward to the opportunity to provide you with a better experience on your next visit.

8/10 Good

Anthony

Stayed 1 night in Dec 2023
Response from Eric T. on Dec 29, 2023
Thank you for the 4-star rating! We're glad to hear that you had a good experience with us. We're committed to providing the best service and would love to hear any feedback or suggestions you have for improvement. Looking forward to your next visit to Oxford Suites Lancaster

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from Eric T. on Jan 16, 2024
Thank you for the 5-star rating! We're thrilled to know you had a positive experience with us. We look forward to welcoming you back to Oxford Suites Lancaster for another great stay.

10/10 Excellent

Sparkle N

Stayed 1 night in Dec 2023
Response from Eric T. on Dec 29, 2023
Thank you for the 5-star rating! We're delighted to know that you had a positive experience at Oxford Suites Lancaster. Looking forward to welcoming you back soon.

4/10 Poor

william

Business traveler
will not stay again
it has been several years since i was at this hotel. i found they have not up graded the bed- since i have had several back treatments, i need a bed that i can sleep on. these are the worst bed on my 10 day trip and 3 different hotels.
Stayed 1 night in Dec 2023
Response from Eric T. on Dec 11, 2023
Thank you for sharing your experience. We're sorry to hear that our bedding did not meet your comfort needs, especially considering your back treatments. We take your feedback seriously as it helps us improve and ensure a comfortable stay for all our guests. We'll consider your comments as we continuously evaluate upgrades to our amenities. We hope you'll give us another chance in the future to provide a more comfortable experience.

10/10 Excellent

Bart

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Eric T. on Dec 7, 2023
Thank you for awarding us a 5-star rating! We're thrilled to know you had a positive experience with us at Oxford Suites Lancaster. Looking forward to welcoming you back in the future for another great stay.

8/10 Good

Tammy

Stayed 2 nights in Nov 2023
Response from Eric T. on Dec 29, 2023
Thank you for the 4-star rating! We're glad to hear that you had a good experience with us. We're committed to providing the best service and would love to hear any feedback or suggestions you have for improvement. Looking forward to your next visit to Oxford Suites Lancaster

4/10 Poor

Tiffany, Lancaster

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from Eric T. on Nov 29, 2023
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We're committed to providing a comfortable stay for all our guests and take your concerns seriously. Please know that our team is always available to assist with any issues or needs you may have. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Carla, Fair Oaks

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place was nothing like the photos showed. It was rundown, both inside and out. The room was tiny, carpets were old throughout, bathtub chipped, shower head calcified, old furniture. The elevator was stained and marked up inside. Pretty sure there were some unhoused people renting rooms there, and there were definitely some in the parking lot. The room was noisy, especially when someone was staying above us. Oh and the bed was hard as a rock. The breakfast cook acted like everyone was a bother to him. The only positive was the front desk staff. I can’t speak to housekeeping staff since we didn’t use them. But everyone at the front desk was nice. Ultimately, we left a day early, because of feeling uncomfortable there and not being able to sleep well.
Stayed 7 nights in Nov 2023
Response from Eric T. on Nov 29, 2023
Thank you for your review. We sincerely apologize that your experience did not align with your expectations and the impression given by our photos. We appreciate your honesty regarding the condition of our facilities and will certainly address these concerns, including room maintenance and staff interactions. We're glad to hear that our front desk team was a positive aspect of your stay. For future visits, you might consider our Extended Stay Suites for more space and comfort. We hope to have the opportunity to provide you with a more enjoyable and restful experience in the future.