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Reviews of Quality Inn Lancaster

2.5 out of 5
Quality Inn Lancaster
114 Commerce Blvd, Lancaster, SC

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 240 reviews" "
Rating 8 - Good. 80 out of 240 reviews" "
Rating 6 - Okay. 50 out of 240 reviews" "
Rating 4 - Poor. 26 out of 240 reviews" "
Rating 2 - Terrible. 15 out of 240 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Karen

Disliked: Cleanliness
Stayed 4 nights in Mar 2024

6/10 Okay

Scott, Dallas

Traveled with family
Liked: Cleanliness, staff & service
This hotel has comfy beds. But it is old. A/C works, but it's very noisy. "Breakfast" was awful. The only options were waffles (but the waffle mix was empty), yogurt, or cereal. The staff were all friendly and helpful. In my room, the curtains were pulled off the wall on one end and would not close. The floors were hard laminate. This is an upgrade from my last stay here a few years ago. This is one of the only hotels in the area. And it appears to be almost full every night. But it is not "Quality".
Stayed 1 night in Mar 2024

10/10 Excellent

Blake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist that was working on my check-in day that was here around 4:00 p.m. not sure what her name was was absolutely a sweetheart and very very nice and helpful and deserves every benefit or raised it's available for
Stayed 1 night in Feb 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dingy and stink!!! Beds were poorly made up and the room was dusty.
Stayed 1 night in Feb 2024

8/10 Good

Shelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, & Trustworthy staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Brandon

Business traveler
Liked: Staff & service, amenities
The room was supposed to be non-smoking but smelled like smoke. There was a fair a fair amount of hair in the bathtub. I found a dirty spoon with food residue that was on a high self. One of the clean towels had been placed on top of the spoon. (The shelf was high. The spoon was probably hard to see) The floor was sticky. The staff was very friendly. The rooms had a good design. I would be willing to stay there again.

6/10 Okay

Martha A

Traveled with family
Liked: Cleanliness, staff & service
The check in staff (Anne) was wonderful. However, when I checked out, I informed the front desk there was a problem with the heater in the room. It wouldn't cut off even when set at 58. We had to get up during the night and open the door just to let some of the stifling air out. It was so hot it was hard to breathe. Also, the toilet rocked like a rocking chair. Her response was, "Yeah, okay." She clearly had no intention of telling anyone in maintenance about it. Lancaster doesn't have much choice in hotels, but I'm tempted to forego the convenience of being close in order to be able to rest. Fort Lawn, Monroe, and Rock Hill aren't that far away. The bed was comfortable but the pillows were like rocks. We were deeply disappointed.
Stayed 1 night in Nov 2023

10/10 Excellent

Perry

Stayed 1 night in Nov 2023

6/10 Okay

Pamela

Traveled with partner
Liked: Cleanliness
The room was nice, spacious, and clean. However, the breakfast was lacking. Orange juice was nasty. Had to call front office from my cell phone because the phone in the room did not work. Had to ask for a replacement iron because the one in the room was broken. Not bad for what we needed, but could have been better.
Stayed 2 nights in Sep 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness
DIDN'T LIKE: FRONT DESK: An unfriendly, older lady greeted us BREAKFAST OPTIONS: 2 cereals options: -cheerios and corn flakes 1 fruit: -banana -watered down juices AND waffle batter...THAT'S IT!!!!!!😡😡😡😡 THE ROOM: Overly hard bed and UNCOMFORTABLE TINY, child size pillows PARKING LOT VERY cracked pavement in the parking lot that almost made me break my ankle. POSITIVE: You can control the AC/heat.
Stayed 1 night in Oct 2023

8/10 Good

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility and room. Nice and open not any clutter Very limited breakfast choices Restaurants are very close. Only need to walk across the parking lot
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Whelp
Hotel shows lots of wear and tear. Front desk was great. Hotel rooms were not so great
Stayed 1 night in Aug 2023

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jul 2023

6/10 Okay

Diane

Liked: Staff & service
Disliked: Property conditions & facilities
The property was close to the nursing home where my mom lives. So, location was good. However, it is an old facility that needs some upgrades.
Stayed 3 nights in Jun 2023

4/10 Poor

Chavis

Disliked: Cleanliness, property conditions & facilities
I was trying to take a shower and roaches was in the tub
Stayed 2 nights in Jun 2023

10/10 Excellent

Natasha

Stayed 1 night in Jun 2023

8/10 Good

Perry

Liked: Cleanliness, property conditions & facilities
Everything was nice except the breakfast, particularly the lack thereof.
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, convenient.
Stayed 1 night in Jun 2023

10/10 Excellent

Ibironke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They Quality Inn was very nice, clean and comfortable. I would definitely stay there again.
Stayed 3 nights in May 2023

8/10 Good

Dixie

Stayed 1 night in Mar 2023

10/10 Excellent

Jamisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

6/10 Okay

bruce

Liked: Staff & service
I stayed at the hotel last year with no issues, but this time was different. The bathroom had no roller for the toilet paper and was paced on the back of the toilet. There was no toilet seat cover or towel bar for me to place my towel while in the shower, or after to dry it off, as the back of the toilet had the rolls of toilet paper on it. The free hot breakfast this year was very sad compared to last year. This trip the only option I had was a waffle and cereal. I remember having a larger choice last year and the juice machine had not juice and the overflow drain was overflowing as guests were pouring the cups of water into it as there was not other option. All in all I will probably choose another establishment on my next trip in the area
Stayed 2 nights in May 2023

8/10 Good

JoAnna

Liked: Cleanliness, staff & service, property conditions & facilities
There is NO pool. It was cemented. Stayed here because of the grands live in Lancaster and it was disappointing for us all. Nice exercise room with treadmill and ellipticals. Clean room and quiet area. Restaurants within walking distance.
Stayed 1 night in May 2023

4/10 Poor

Catherine

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
I will start that the staff was helpful in allowing us to check in early. But the room had an odor, there were bugs on the windowsill and just one trip across the floor in socks left my husband's feet really dirty. The "pillows" were not traditional bed pillows, but rather HALF pillows. When we asked for more, there were none. Did not sleep. The only saving grace for this establishment was that it was convenient to our destination.
Stayed 1 night in May 2023

8/10 Good

Barry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 2 nights in May 2023

10/10 Excellent

Joy

Stayed 1 night in May 2023

4/10 Poor

Warren

Stayed 2 nights in Apr 2023

8/10 Good

Timothy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
No issues
Stayed 1 night in Apr 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
The room was very nice, clean and comfortable. The only thing that I didn't like was there was not enough parking available.
Stayed 1 night in Apr 2023

4/10 Poor

Carl

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Fridge didn’t work and smelled moldy. Chair in hotel had stains all over it. Cable TV didn’t work at all, bad reception. Shower handle wasn’t tight. Toilet got clogged. Wasn’t replenished with new towels. Looks better on Expedia than it really is. Disappointing and won’t stay here again. Too expensive for the low quality.

8/10 Good

Emili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Louis

Liked: Staff & service, room comfort
Good value for the money
The staff was very friendly and helpful. The interior of the room is slightly dated but comfortable. The exterior and parking area were very clean and well lit.
Stayed 1 night in Mar 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star stay
Absolutely would recommend this hotel. Will be staying here again in the near future. Very strong 5 star rating!
Stayed 2 nights in Feb 2023

8/10 Good

Lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean rooms and quiet.
Stayed 1 night in Jan 2023

10/10 Excellent

John

Stayed 2 nights in Jan 2023

6/10 Okay

Martha A

Liked: Room comfort
Not too happy with this stay
We've stayed here before, but this time we were rather disappointed. Room smelled awful, heat was turned up so high you could barely breathe. Was late when we arrived and we were not in a handicapped room as requested. Had to wait to be moved. It was after midnight and we just stayed anyway. Have one more trip booked there since there isn't much choice in this town. If it isn't better next weekend, we'll just stay in another town next time.
Stayed 1 night in Dec 2022

10/10 Excellent

Frank

Stayed 1 night in Nov 2022

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in. Friendly smiling staff .
Stayed 1 night in Nov 2022

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms Friendly staff
Stayed 1 night in Oct 2022

10/10 Excellent

Tier C

Liked: Cleanliness, staff & service
Good sray
Stayed 1 night in Sep 2022

10/10 Excellent

Lisher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, room was clean, no pool but quiet, air conditioner worked well. Over all good stay. Did ok on breaskfast, not much to choose from.
Stayed 1 night in Jul 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room in Lancaster
Pleasant stay in a nice room. The housekeeping crew knocked really early but that's just a minor quibble.
Stayed 2 nights in Jun 2022

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Ftiendly staff
Stayed 1 night in May 2022

8/10 Good

David

Stayed 1 night in Mar 2022

4/10 Poor

John

Disliked: Staff & service
Very Disappointing
A nonsmoking room with a king size bed was reserved. When we checked in we were told that the carpet may be a little damp since it had just been cleaned. That was not a problem for us however upon entering the room the smell of cigarette smoke was definitely noticeable. A hotel employee arrived at our door a short time later expecting to clean the carpet, but left after realizing the room was occupied. After bringing this to the attention of the front desk clerk, they produced a can of spray to mask the smell, and then grudgingly agreed to show us another room after it did not satisfactorily solve the problem. The second room was not much better and only had 2 small beds so we decided to stay in the original room. The attitude of the front desk clerk was at best, less than accommodating. It was a very disappointing experience, and we will not be staying here again.
Stayed 1 night in Mar 2022