The check in staff (Anne) was wonderful. However, when I checked out, I informed the front desk there was a problem with the heater in the room. It wouldn't cut off even when set at 58. We had to get up during the night and open the door just to let some of the stifling air out. It was so hot it was hard to breathe. Also, the toilet rocked like a rocking chair. Her response was, "Yeah, okay." She clearly had no intention of telling anyone in maintenance about it. Lancaster doesn't have much choice in hotels, but I'm tempted to forego the convenience of being close in order to be able to rest. Fort Lawn, Monroe, and Rock Hill aren't that far away. The bed was comfortable but the pillows were like rocks. We were deeply disappointed.