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Reviews of Motel 6 Lancaster, PA

2.5 out of 5
Motel 6 Lancaster, PA
2129 Lincoln Highway East, Lancaster, PA

Reviews

7.4

Good

Rating 10 - Excellent. 62 out of 159 reviews" "
Rating 8 - Good. 35 out of 159 reviews" "
Rating 6 - Okay. 28 out of 159 reviews" "
Rating 4 - Poor. 17 out of 159 reviews" "
Rating 2 - Terrible. 17 out of 159 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Liked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

THE

Traveled with partner
guest were incredibly loud window did not have good curtains
Stayed 3 nights in Mar 2024
Response from Brand Experience Team on Apr 3, 2024
Hi Traveler, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was nice.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Jacob, We are glad you enjoyed your stay!Maz K.#Team6

10/10 Excellent

Billy Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities were excellent. Probably one of the best Motel 6’s that I have ever stayed at.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Billy Wayne,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

David

Liked: Staff & service
Disliked: Amenities
Fine for the price
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

LARISA

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The fire alarm started middle of the night. Couldn’t sleep. It would go for 10 seconds and stoped for 5 minutes and that was the hall morning. And we don’t smoke.
Stayed 1 night in Mar 2024

4/10 Poor

E

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled like cigarettes and marijuana all through the motel, as soon as you walked in the door. There was screaming and arguing in multiple units close to mine and the one even warranted the police coming. The police thought the fighting was in my room and subsequently it was not, yet they were “parked” right outside of my room. I did not feel safe. The door in the bathroom was falling apart. Just was not a clean, safe facility at all. Would never stay again.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 7, 2024
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked easy transportation didnt like being along route 30

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 27, 2024
Hi David,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

thomas e

Liked: Staff & service
A basic, boring motel near a busy highway. This one had some very noisy residents when I was there.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi Thomas, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Feb 27, 2024
Hi Nicholas,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Jessica

Stayed 1 night in Jan 2024

8/10 Good

james

Business traveler
Liked: Staff & service
Noisy and not clean room needs repaired of bathroom faucet
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Traveler, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Aaliyah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seemed more like a shelter than a motel & there were so many dogs in there barking all night long. never will stay there again
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Aaliyah,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Nathanaelle

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Natashalee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

T

Stayed 1 night in Dec 2023

2/10 Terrible

T

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's like a giant crack house and they seem to hire homeless people
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 16, 2024
Hi Traveler, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

ken

Traveled with family
Liked: Room comfort
Police
Cops at end of hall
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Ken,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Mariusz

Stayed 1 night in Dec 2023

10/10 Excellent

james

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
none
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi JamesWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 Excellent

T

Stayed 1 night in Dec 2023

8/10 Good

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

james

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
okay
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 2, 2024
Hi James, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

10/10 Excellent

Danielle

Stayed 1 night in Dec 2023

10/10 Excellent

Mls

Traveled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Ryan

Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

PONGTIP

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Michele

Traveled with group, Traveled with pets
Liked: Staff & service
Generally the room was clean but the floors were not. There was nice laminate flooring but it was very dirty. My socks proved it.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 19, 2023
Hi Michele, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Melissa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Julymar

Stayed 1 night in Dec 2023

10/10 Excellent

Sam

Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just an all around great experience
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 12, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Lillian, Brooklyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t change the sheets. There was blood and hair all over the bed. Towel was dirty, head boards were dirty, microwave was dirty, shower was dirty and drain was clogged. Could not stay at the hotel, terrible condition.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Dec 12, 2023
Hi Lillian, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Kathy

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good for the money.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Kathy,Thank you for positively rating your stay!!Lilith#Team6

6/10 Okay

Kenneth

Traveled with family
Liked: Staff & service, amenities
the vent in the bathroom was covered in thick black black crud and all the vent slots were plugged.There were people smoking in the halls.or in other rooms with the doors open the smoke filtered in under the door.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Kenneth,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Andy

Liked: Staff & service, property conditions & facilities
As I was checking in, the smell of marijuana smoke wafted into the front desk area. Once I entered the hallway off the front desk area, it got extremely potent. There was an overwhelming smell of pot smoke throughout the hallways on all floors of this motel. Luckily, my room did not reek of it...that is until I turned on the air conditioner unit which pulled it in. Overnight, the marijuana smell dissipated and by the time I had awakened the next morning, the room smelled of cigarettes, even though non-smoking signs were posted everywhere and I was reminded of this during check-in. You get what you pay for here. A good enough room to spend the night and I will say the hotel was quiet from 9pm and thru the night into the next morning.
Stayed 1 night in Nov 2023

6/10 Okay

Diane

Traveled with partner
Disliked: Amenities, property conditions & facilities
Even though hotel was smoke free, hallways smelled of smoke. They were also had musty smell. Tv was not working, was able to be transferred to a different room. Guests allowed to have dogs, barking heard late @ night.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 29, 2023
Hi Diane,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Evone

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Will not stay again
Lobby and first floor were not very clean. Our room was clean and neat. The first night we stayed there was a lot of noise. Police were called to first floor. They rent rooms out for $400 a month. Not acceptable.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Sean

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was the most affordable and close to our activities but the common areas (halls, stairwells, entrance) were all dirty (trash and leaves on the carpet) and they smelled of smoke. The furnishings in the room showed a lot of wear and tear, the water pressure was weak, lighting was dim (bulbs missing in light fixtures), there was what looked to be a blood stain on the mattress cover (not the sheets), there were stains on the ceiling.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Sean,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Shane

Traveled with group
Liked: Staff & service, property conditions & facilities
I really enjoyed the room and the staff were helpful. The surrounding area was just worrysome
Stayed 2 nights in Nov 2023
Response from Management on Nov 7, 2023
thank you

8/10 Good

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Good value overall. Only problem was that the security latch on the door was missing.
Stayed 2 nights in Nov 2023
Response from Management on Nov 7, 2023
Thank you so much for the feedback. We appreciate your business

10/10 Excellent

alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a safe place,quiet, plenty of parking and very comfy bed and pillows.
Stayed 3 nights in Nov 2023

8/10 Good

Nina

Disliked: Property conditions & facilities
Quick and easy check in main critique was the condition of the items in our room. the faucet was broken and furniture had duct tape on them. Other than that, stay was simple.
Stayed 1 night in Oct 2023
Response from Management on Nov 7, 2023
Thank you so much for the feedback. We appreciate your business

10/10 Excellent

Kathleen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and great staff!! Please give Jamie, Penny, Erica, BJ and Bob accomodations for their excellence in customer service
Stayed 2 nights in Oct 2023
Response from Management on Nov 2, 2023
Thank you for the great review.

2/10 Terrible

Teri

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty. Bed had bed bug residue and hairs all over.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 8, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Okay

Jacob

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms appeared to have been recently renovated. Beds were a bit uncomfortable. The sink was broken when we got there, needed to fix it ourselves. The staff was friendly. Very few amenities, bring your own soap. There was a steady presence of ‘regular’ tenants. Felt unsafe the first day or two, but blended in by midweek. Lingering smell of smoke in the room, but also in the hallways. Good place to stay if you are a bachelor, cheap and just the essentials. You may not be comfortable as a single woman.
Stayed 6 nights in Oct 2023
Response from Management on Nov 2, 2023
Thank you

10/10 Excellent

Kathleen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fell in love with the staff there. They are warm and helpful and give more than just customer service. They really care. Besides how well they run the place, which is truly noteworthy, they go beyond above and beyond. Penny, Erica, Jamie Lynn, BJ , Bob ( whom our dog Leo fell in bromance with lol), I am going to miss all of you and will definitely be back ❤️
Stayed 1 night in Oct 2023
Response from Management on Nov 2, 2023
Thanks for the great review. We will miss you all when you leave. Will look forward to seeing you again.