Ratings based on 38 Verified Reviews

4.4 out of 5
83% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Bishop, CA

Posted Dec 6, 2016
Hotel was nice. There were 5 of us in a 2 bedroom suite. Only thing couch should be turned, when it's pulled out person on far side has to climb across the bed to get out. Other than that it worked great.
Comment from Hotel Management
Jan 5, 2017 by Randy M, Hotel Management
Thank you for your feedback and I will happy to share your comments with the staff. We are happy you enjoyed your stay and welcome you to return when your travels bring you back to the Palmdale area. Thank you,
5 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for your feedback and I will happy to share your comments with the staff. We are happy you enjoyed your stay and welcome you to return when your travels bring you back to the Palmdale area. Thank you, Randy M
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Comfortable and close to shopping.

Posted Oct 2, 2016
Pros: The brand drew us to the hotel, the location was prime and the staff made the trip extremely nice.
Cons: The bottom sheets on the beds should be addressed.
Location: Lots of things to do nearby. The mall, several food options from fast food to nice restaurants.
The staff was the best we have had in a long time. Very helpful, knew us by name and they all seemed genuine when asking if we needed anything at all. Breakfast had a nice selection. The only issue we had with our room was the bottom sheet on the bed did. To fit properly and came untucked every night on all 4 corners.
Comment from Hotel Management
Jan 5, 2017 by Randy M, Hotel Management
Thank you for your feedback and I will happy to share your comments with the staff. We are happy you enjoyed your stay and welcome you to return when your travels bring you back to the Palmdale area. We have address the bottom sheet issue. Thank you, Randy M
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for a good rest.

Posted Sep 20, 2016
Pros: a good value nice room.
Cons: no
Location: not too far for driving to shopping and eating.
NIce, clean, comfortable hotel with kitchen in room. friendly front desk and not bad breakfast.
Comment from Hotel Management
Jan 5, 2017 by Randy M, Hotel Management
Thank you for your feedback and your review of your stay with us. I will happy to share your comments with the staff. We are happy you enjoyed your stay and welcome you to return when your travels bring you back to the Palmdale area. Thank you,
4 out of 5
by A verified traveler

Very accommodating

Posted Jun 17, 2016 on Hotels
We got into town for a softball tournament extra early. We took a shot asking to check in early because we had our baby with us and wanted to get settled. They were so accommodating!!! They got us checked in almost three hours early! The hot tub was out of service which was a bummer, but they did offer us use of the courtyard Marriott next door. The only real issue we had was the constant thumping of the herd of elephants that stayed in the room above us. The light fixture above the table rattled non stop until my husband tightened the screws... It was very loose! All in all, it was a good stay and we would definitely stay there again!
Comment from Hotel Management
Jul 29, 2016 by Randy M, Hotel Management
Thank you for your Comments regarding your stay with us. I apologize for the noise above you and wish we would have been aware to help minimize the noise level. We are happy you enjoyed your stay overall and hope you will visit us again when your travels bring you back to the Palmdale area.
4 out of 5
by A verified traveler

Posted Apr 19, 2016 on Hotels
Comment from Hotel Management
by Crystal Smith, Hotel Management
Thank you for sharing your experience at the Residence Inn Palmdale Lancaster . With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Sincerely, Crystal Smith-Kline General Manager
5 out of 5
by Cari from San Luis Obispo, CA

Posted Apr 18, 2016 on Hotels
We came out for a weekend soccer tournament and were very happy with our accommodations. We were unfamiliar with the area, but soon found that everything we needed was very easily accessible from the hotel. The room was great! Comfy, roomy, clean and with the stocked kitchenette, we were able to check in late and throw together a dinner with the groceries we purchased, using the the dishes/utensils provided. Would definitely stay here agai!! Thumbs up!!
Comment from Hotel Management
by Crystal Smith, Hotel Management
Dear Ms. Cari Thank you for sharing your experience at the Residence Inn Palmdale Lancaster through the Guest Satisfaction Survey. As a valued Guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Crystal Smith-Kline General Manager
5 out of 5
by William from NYC

Great place to stay

Posted Mar 6, 2016 on Hotels
I need tofind a place to do some business and the hotel was wonderful for this
Comment from Hotel Management
May 28, 2016 by Crystal Smith, Hotel Management
Thank you for taking the time to review our hotel.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel, great staff, and great prices

Posted Feb 1, 2016
Pros: Staff, accommodations, price and room style
Location: near shopping center and of course soccer fields...
The staff were very professional and helpful. We got a 2 rooms suite and full kitchen, for only $124 a night!? Full hot breakfast for my entire family of 5, there is an indoor swimming pool. Good hotel for the price I strongly recommend this one.
Comment from Hotel Management
Feb 1, 2016 by Crystal Smith-Kline- General Manager, Hotel Management
Thank you for sharing your experience at the Residence Inn Palmdale Lancaster. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Residence Inn Palmdale Lancaster and we hope you choose to stay with us again whenever your travel needs bring you back to Palmdale.
5 out of 5
by John from Reno

Posted Dec 9, 2015 on Hotels
Great team of people working there!
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for your feedback and I will happy to share your comments with Dominique and the staff. We are happy you enjoyed your stay and welcome you to return when your travels bring you back to the Palmdale area. Thank you, Randy M