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Reviews of Spark by Hilton Lancaster Dutch Country

3 out of 5
Spark by Hilton Lancaster Dutch Country
2110 Lincoln Hwy E, US Route 30, Lancaster, PA

Reviews

6.0
Rating 10 - Excellent. 206 out of 1001 reviews" "
Rating 8 - Good. 205 out of 1001 reviews" "
Rating 6 - Okay. 170 out of 1001 reviews" "
Rating 4 - Poor. 189 out of 1001 reviews" "
Rating 2 - Terrible. 231 out of 1001 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Aundrey

Disliked: Cleanliness, staff & service, property conditions & facilities
I felt like the property was not up to par with where it should of been. The guy at the front desk was not friendly either
Stayed 1 night in Feb 2024

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
It was closed the listing is still up but yhe property place is cloded up for renovations...imagine going to a place for a wedding and having no place to stay...we got no help from expedia or the 800 number for the hotel...awful
Stayed 2 nights in Mar 2024

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude and the enitre building was under renovation with debris and boxes everywhere. Walked on concrete after the floor was busted up. Loud confrontation noises during the day. No breakfast as advertised. Why was this place open?
Stayed 2 nights in Feb 2024

8/10 Good

Crystal

Stayed 2 nights in Feb 2024

6/10 Okay

Michael

Stayed 1 night in Feb 2024

6/10 Okay

DAMEON

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stains on the carpet, roaches in the room, and dirty wash clothes were left in the shower from the previous party. They are renovating, there is lots of plaster dust everywhere. Wouldn't recommend staying.
Stayed 1 night in Feb 2024

6/10 Okay

Nancy

Traveled with family
Disliked: Amenities, property conditions & facilities
Under Construction too the point of looking inhabitable , waited for 20 minutes and made several calls to hotel itself with no answer!!
Stayed 1 night in Feb 2024
Response from Mark on Feb 19, 2024
We are sorry for your experience with your recent stay. The Inn at Lancaster is currently being fully renovated and rebranded to become a Hilton Spark hotel, Hiton's newest brand. We expect the renovations to be completed by late April 2024. Please consider coming back and giving the new Spark by Hilton Lancaster another try! Thank you!

2/10 Terrible

Jesus

Business traveler
Disliked: Staff & service, amenities
Don’t ever go to this place
Stayed 1 night in Feb 2024
Response from Mark on Feb 19, 2024
We are sorry for your experience with your recent stay. The Inn at Lancaster is currently being fully renovated and rebranded to become a Hilton Spark hotel, Hiton's newest brand. We expect the renovations to be completed by late April 2024. Please consider coming back and giving the new Spark by Hilton Lancaster another try! Thank you!

2/10 Terrible

Megan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel dirty, under construction. Front desk guy was on his phone I stood there for 3 mins until I had to say do you work here. Went to the room, dead bugs in the corner of the bathroom floor, faucets were difficult to turn off. I under stand construction but not mold and dirty blankets. We left after an hour.
Stayed 1 night in Feb 2024
Response from Mark on Feb 19, 2024
We are sorry for your experience with your recent stay. The Inn at Lancaster is currently being fully renovated and rebranded to become a Hilton Spark hotel, Hiton's newest brand. We expect the renovations to be completed by late April 2024. Please consider coming back and giving the new Spark by Hilton Lancaster another try! Thank you!

4/10 Poor

Nichole

Disliked: Cleanliness, property conditions & facilities
Response from Mark on Feb 8, 2024
Our apologies for your recent experience at the Inn at Lancaster. Please note that the hotel is under a full renovation and rebranding to become the Spark by Hilton Lancaster Dutch Country. We expect the renovations to be completed by late April 2024. Please consider giving us another try when the renovations are finished. Thank you!

4/10 Poor

Tatiana

It appears that the whole facility is under renovation- new windows, carpet, etc. It makes the hotel look like it’s not open. Our room has not been renovated yet. There was mold in the shower, carpet was dirty, the light switches didn’t turn on anything, and the bedding was stained. It had been a Wyndham before but clearly lost its franchise.
Stayed 2 nights in Jan 2024
Response from Mark on Jan 31, 2024
Our apologies for your recent experience! The Inn at Lancaster is currently under a complete renovation to become the new Spark by Hilton Lancaster Dutch Country. We expect the renovations to be completed by mid-April. We hope that you will try the Spark by Hilton when you are in the Lancaster area.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Sleeping Desk Attendant
Upon arrival and checking we had to WAKE UP the sleeping desk attendant in order to get our room number/keys. He had been playing on his phone as we could see from where he was sitting that it was hanging from the charging cord on the wall. Shower water ran all over the bathroom floor due to poor design of drain. This required us to go to the front desk(2 hours later) and ask for more towels and AGAIN, we had to wake the sleeping desk attendant. Wish we had snapped a picture to post here. Very unprofessional. Would NOT stay there again!
Stayed 1 night in Jan 2024
Response from Mark on Jan 19, 2024
Our apologies for your experience! Please be aware that the Inn at Lancaster is currently undergoing a full renovation/rebranding to become a Hilton Spark Hotel, Hilton's newest brand. We expect the conversion the b completed by mid- April and look forward to you giving us another opportunity.

8/10 Good

Johana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Really Good Room Clean Easy check in
Stayed 1 night in Dec 2023
Response from Mark on Jan 12, 2024
Thank you !

2/10 Terrible

Nelson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Mark on Jan 1, 2024
Our apologies for your experience at the Inn at Lancaster. We would like you to know that we have just begun a full renovation/rebranding to become a Hilton Spark Hote, Hilton's newest brand. Please consider coming back when the renovations have been completed and give us another try. Thank you!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs
There were numerous bugs during our stay let the front desk know management never called us even though they promised to!
Stayed 1 night in Nov 2023
Response from Mark on Dec 25, 2023
Thank you for your comments. We apologize for your recent experience. The Inn at Lancaster has begun a renovation/rebranding to become a Hilton Spark hotel, which is expected to be completed in late Spring 2024. Please consider coming back and giving us another try when the renovations have been completed. Thank you!

2/10 Terrible

Cliff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run fast don't go
It was dirty and disgusting don't go even
Stayed 1 night in Dec 2023
Response from Mark on Dec 18, 2023
Thank you for your comments. We apologize for your experience. We are beginning a full renovation and rebranding to become a Hilton Spark Hotel, Hilton's newest brand. Our renovations are expected to be completed by late spring 2024. Please consider coming back and give us another try when the renovations have been completed!

2/10 Terrible

Michele

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark on Dec 25, 2023
Thank you for your comments. We apologize for your recent experience. The Inn at Lancaster has begun a renovation/rebranding to become a Hilton Spark hotel, which is expected to be completed in late Spring 2024. Please consider coming back and giving us another try when the renovations have been completed. Thank you!

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Mark on Dec 18, 2023
Thank you!

2/10 Terrible

Justin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is very run down. Bed was as bad as sleeping on a floor. Room was not that clean. At least the sheets seemed clean but the floors and and everthing else wasnt. The staff was friendly but not worth the price for what they charge here.
Stayed 1 night in Dec 2023
Response from Mark on Dec 18, 2023
Thank you for your comments. We apologize for your experience. We are beginning a full renovation and rebranding to become a Hilton Spark Hotel, Hilton's newest brand. Our renovations are expected to be completed by late spring 2024. Please consider coming back and give us another try when the renovations have been completed!

10/10 Excellent

Susan J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely hotel
Stayed 2 nights in Nov 2023
Response from Mark on Dec 18, 2023
Thank you!

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible Experience
The room was filthy, looked hadn't been cleaned in months. The staff were unavailable to check us in for over 30 mins and if you called the hotel to see if a staff was around nobody picked up.
Stayed 2 nights in Dec 2023
Response from Mark on Dec 14, 2023
Thank you for your comments. We apologize for the issues that you experienced during your recent stay! Just as an FYI, we will be starting a full renovation and rebranding to become a Hilton Spark Hotel, Hilton's newest brand. The renovations are expected to be completed in late Spring 2024. Please consider coming back when we become the Hilton Spark Lancaster inn the near future! Thank you!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Bad and good
The first room had cobwebs on the walls and ceiling, the heater didn't work, there was a glass on top of the curtain and there was a cigarette on the table. I went to the front desk to explain the problem. The desk clerk gave me another room and went to check out the original room. Second room was better. However I do not understand why when you book a room for 4 adults they place only 2 sets of towels and washcloths in the room and when you ask.for more they can not gind enough for 4 people. Another issue is why are there only 3 pillows on a queen size bed? I booked through hotels.com and checked that i would pay at the property, intending to pay cash but they charged my card before i arrived. When questioned i was told i could pay cash but it would take 3 to 5 days to get my money back. Lastly, i was made to charge zn additional 100 to my card for incidentals or damage that i get back after housekeeping cleans the toom. It jusr seemed excessive.
Stayed 1 night in Dec 2023
Response from Mark on Dec 11, 2023
Thank you for your comments. I am sorry for your experience at the Inn at Lancaster. The hotel will be starting a full renovation and rebranding to a Hilton Spark Hotel - Hilton's newest brand in the next couple of weeks. We expect to have the renovations/rebranding completed by late Spring 2024. Please consider coming back to our "New" Hilton Spark when you are back in the area. Thank you!

4/10 Poor

Susan

Stayed 2 nights in Dec 2023
Response from Mark on Jan 1, 2024
Our apologies for your experience at the Inn at Lancaster. We would like you to know that we have just begun a full renovation/rebranding to become a Hilton Spark Hote, Hilton's newest brand. Please consider coming back when the renovations have been completed and give us another try. Thank you!

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Mark on Feb 8, 2024
Our apologies for your recent experience at the Inn at Lancaster. Please note that the hotel is under a full renovation and rebranding to become the Spark by Hilton Lancaster Dutch Country. We expect the renovations to be completed by late April 2024. Please consider giving us another try when the renovations are finished. Thank you!

4/10 Poor

Claire

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting place to stay
Not great at all! Room was cold and sheets/comforters were dingy looking! Never again! Ask for clean comforters and was supplied but same dingy look. Poor man at the desk seem to be the only worker on. Not even a phone in the room to call the desk. That was some experience!
Stayed 1 night in Dec 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

4/10 Poor

Jaycob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a two night stay for November 25th-27th ended up checking out early the second day due to seeing bugs in the room and a stained up pull out couch mattress not to mention the fact there was little to no hot water the morning of the second day and the bed was super uncomfortable. Took my concerns to the front desk and it got my nowhere. I was not provided a refund for the second night since the hotel didn’t see any bugs in the room even though I showed them a picture. When I called back to see the status I was met with the same unhelpfulness and was unable to get a manger or someone higher on the phone and got no contact information for such person. I then went on there website to send an email and the photos I took of the room and found out that the email doesn’t work. So overall very disappointed in my stay and at the fact I had to pay for 2 different rooms
Stayed 2 nights in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

6/10 Okay

Manuel

Traveled with family
Liked: Amenities, property conditions & facilities
This is our second time staying at this hotel which looks pretty decent, just that this time the two rooms given to us were lacking service. The 1st room heating system wasn’t heating which we were then moved to a 2nd room which the microwave was left dirty, no toilet paper and a stain on the bed. It really isn’t a bad hotel, just that this time around it seems as is the staff was probably short handed.
Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

2/10 Terrible

Ashley

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived there was no staff at the front desk for 20 minutes with a lobby full of people waiting to check in. Then there was a 100$ hold that had to be put on a debit card in case of property damage but this wasn’t disclosed on the website. When I finally got to go up to my room I walked into a room with no working heater in the room with the jacuzzi and no front guard on the heater. The exhaust fan in the bathroom didn’t work either. There were no extra towels available and on Our second night there we were warming food up in the microwave and a cockroach crawled from behind the cabinets onto the counter and back up again. As we were getting our things to check out I found a gummy worm behind the nightstand…. ‘‘Twas not from me. Disappointed, disgusted, and mad.
Stayed 2 nights in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

4/10 Poor

Sarah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty and damp, bathroom dirty i went out bought cleaning supplies and cleaned it myself my daughters found things under the beds that were unsafe that i had to dispose of. I would not recommend, we were stuck do to a competition and no where else to go.
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We came in from NY and got there around 2pm our check in time was 4pm. So they followed up with housekeeping to ask about our room, which she said was on the 3rd floor. We left and had late lunch. When we came back it was 345pm and another person helped us check in. The strange thing was our room was on the 1st floor, not third floor. Which is really no problem, but just have said "We dont allow check-ins until 330pm." No breakfast of any type. They did offer their coffee in the room. With those things being said, we would stay there again!
Stayed 2 nights in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

6/10 Okay

MARIA

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunate
It looks better outside than it Is. Yesterday 7pm no lights un the parking lot. I used my phone lantern. It was so dark that I find difficult to walk from the car to the entrance. Nobody in lobby, it looked deserted. It Is a pity because it has belen a nice hotel. Rooms are big.
Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

8/10 Good

Christiana

Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Thank you for your comments! We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
The Heating Unit wasn’t working and the room was freezing. There were summer duvets on the bed. They didn’t have extra blankets. Stains on the side of the beds, chairs, shower curtain and the tub drain was rusted and gross.
Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Close to all everything, clean and the bed was awesome. Very affordable rate
Stayed 2 nights in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Thank you for your comments!The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

2/10 Terrible

Fred

Disliked: Cleanliness, property conditions & facilities
Place was dirty with a cockroach found in our room on the morning of our last day. teenagers running in the halls and yelling at 2 am. Furniture worn out. Don't stay here.
Stayed 2 nights in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

4/10 Poor

Katie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was ok it let us rest our head. Beds were uncomfortable. There was no cups. Room needs painted. Place needs updated. It’s a 1 star.
Stayed 2 nights in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exceeded my expectations
Stayed 2 nights in Oct 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

10/10 Excellent

Teiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great , I went to get away from everybody & catch up on much needed sleep, that’s exactly what I got. Room was clean when I arrived, building was quiet & beds are so comfortable. Walking distance to food areas
Stayed 3 nights in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

2/10 Terrible

Carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

2/10 Terrible

Peggy

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

2/10 Terrible

Peggy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach in the room hair in the tub... poop on the walls.. lost my 2md day reservation... absolutely the worst
Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean .just no tissues in the room and only one cup in the coffee table and no cups in the bathroom for drinking
Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

2/10 Terrible

Mallorie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very dirty hotel room. Mold on ceiling & lamp shade, bird poop on curtains, broken suitcase rack, curtains did not close, & stained bed sheet.
Stayed 1 night in Nov 2023
Response from Mark on Dec 11, 2023
Thank you for your comments. I am sorry for your experience at the Inn at Lancaster. The hotel will be starting a full renovation and rebranding to a Hilton Spark Hotel - Hilton's newest brand in the next couple of weeks. We expect to have the renovations/rebranding completed by late Spring 2024. Please consider coming back to our "New" Hilton Spark when you are back in the area. Thank you!

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities, room comfort
Recent Stay
Property recently underwent major renovation. Not everything replaced like bathrooms but the facility is in good shape. Room and common areas were clean. Front desk staff appeared to not be very experienced. He struggled to explain a simple $100 card hold for potential issues. Getting in to the property off of Rt 30 is a bit odd. Easy to miss if you’re not careful. Overall great value for the price paid.
Stayed 1 night in Oct 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

6/10 Okay

CHARLES E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

8/10 Good

Karin

Traveled with family
Liked: Cleanliness, staff & service
The Inn was much nicer than we expected ( especially considering the very reasonable price!).
Stayed 1 night in Oct 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!

8/10 Good

Lynda

Stayed 1 night in Nov 2023
Response from Mark on Dec 8, 2023
Hello! Our apologies for your experience. We truly value your comments. The Inn at Lancaster will be undergoing a full renovation and rebranding to a Hilton Spark hotel and expect the conversion to be completed by late Spring 2024. Please give us another opportunity to assist you with your hotel accommodation needs when the renovation has been completed. Thank you!