We were in Lancaster for a few days of relaxing and outlet shopping.
The pros:The hotel is in a wonderful location. The check in was smooth and very pleasant. Our room - on the third floor was spacious and comfortable. The free WiFi was great.
The cons: The beds were so uncomfortable! They were very soft and lumpy and the pillows were worse. We were 2 people in a room with 8 pillow and we couldn't find any that we could sleep on. The breakfast was fine - although all of the "hot" food was ice cold one morning.
Comment from Hotel Management
Nov 23, 2016 by Eric C, Hotel Management
Thank you for the feedback. I am pleased to hear that our staff exceeded your expectations! We do have extra pillows available and a quick call to the front desk could have changed that issue. Also, if the breakfast product isn't perfect, let the attendant know and they can replace.