Ratings based on 43 Verified Reviews

3.9 out of 5
98% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from West coast of Canada

Geneva 2 nights

Posted Aug 14, 2016
The hotel and room were clean. Liked that the hotel was attached to a mall and that they give transit tickets in Geneva with your hotel room. Taxis are very expensive in Geneva. One of the eating places in the mall said most of the food outlets give 10% off to hotel guests. There is a grocery store in the mall and a fridge in the room would have been an added bonus as food (dining out) is pricey in geneva as well.
Comment from Hotel Management
Aug 29, 2016 by VVA, Hotel Management
Thank you for your nice comments registered through Expedia. We are delighted to hear your great score and look forward to welcoming you back soon. Kindest regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Less facilities, little far from central, room ok

Posted Jul 31, 2016
Pros: just room cleanness, little bit comfort and tea or coffee facility.
Cons: need to learn customer services a lot. need to improve facilities like dinner at least if possible to bring some take away delivery for urgent situati
Location: just shopping complex around, no food shop or fast food around to choice.
I stayed in hotel recently in 12th & 13th of July2016 for 2 nights, wasn't pleased enough on my stay, Room was comfortable and neat & clean, no complain about quiet night stay, but inadequate facilities, its little far from central where as there is no enough restaurants and fast food shop around the hotel, not enough choices except MacDonald and supermarket food, there is shopping complex near by, but no shop for lunch or dinner nearby. As we check in late night after 11pm, we couldn't find any place to eat at all around after such a long journey, we asked hotel staff to arranged some food or dinner if possible, he couldn't help, he refused to give some idea where we could buy some proper food for our dinner, he didn't help us at all. Then, we went to bed with whole night starving, couldn't sleep at all, was really nightmare, receptionist didn't help us to look on internet to find some shop to order takeaway food for us as I eagerly requested him and we were unknown about the place and can't speak french, wasn't happy with the service at all. no more there if return to geneva.
Comment from Hotel Management
Aug 26, 2016 by VVA, Hotel Management
Thank you for sharing your review online. I am sorry to hear that you were not pleased with our service. I have forwarded this issue to our Front Office Manager who will ensure our team can improve the information about food options towards our guests. I hope you will consider booking with us again in the future. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good business choice

Posted Sep 18, 2015
Great little hotel. Well organised and friendly. Very new and fresh looking rooms. Very nice bathrooms. Barman was a total star when we realised we were too late for the restaurant. We'll definitely use this hotel again.
Comment from Hotel Management
Sep 20, 2015 by customercare@encoregeneve.ch, Hotel Management
We are delighted to hear that you have enjoyed our room, services, and staff! Please contact us should you need any questions. Kind regards,
4 out of 5
Recommended
for Everyone
by Judy S from Canada

Hard place for us to find!

Posted Jun 8, 2014
Pros: Very clean, modern place
Cons: Signage on how to get to reception would have been wonderful!
Location: We did not do much, we walked around the shopping a bit.
Well, what a nice surprise when we finally figured out how to get into this hotel! You have to go into a parkade to get to reception, we could see the hotel but took us the longest time to find out how to get to it! Very lovely rooms, breakfast cost was pretty high so we passed on it, we did enjoy our one night there.
Comment from Hotel Management
Nov 4, 2016 by customercare@encoregeneve.ch, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by batman from liverpool

Stayed 3 nights, clean room, multiple facilities.

Posted Apr 21, 2014
Lovely time. Staff extremely helpful and informative. Last day our flight wasn't until 7pm and checkout was 11am - the hotel were able to keep a hold of our luggage so we could look around the city more.
4 out of 5
Recommended
for Business Travelers
by bernie from london

good location for business trip

Posted Dec 13, 2013
staff were friendly and very helpful , the room was well appointed , excellent bathroom facilities
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean Rooms, Friendly Staff, Good Value

Posted Oct 4, 2013
The room was very organized and clean and the staff was very helpful. The only downside is that the hotel is some distance from the downtown attractions. However, the hotel provided free bus transfers, and the trip to downtown was only about ten minutes. The breakfast was very good. The television in the room did not work, but they certainly tried to fix the problem and offered a replacement room. I would recommend the hotel. It is good value for money.
3 out of 5
Recommended
for Everyone
by Mick.C from London

Nice Hotel

Posted Sep 18, 2013
Pros: Free Transport ticket for buses, trams etc. in the town of Geneva
Cons: signs for to car park and hotel
Location: About 10mins. from centre of town.
Difficult to get too mainly due to the local road works.
5 out of 5
Recommended
by A verified traveler from USA

Completely Satisfactory

Posted Nov 16, 2011
Rather new rooms, but nothing fancy. We stayed here because of meeting at the attached convention center. The front desk staff were all excellent and helpful. The hotel is attached to a mall with Coop grocery store and food court, so this is very convenient. We were given free public transportation cards for Zone 10, which is apparently now standard for all Geneva hotels. This meant we could take the bus and tram to downtown which was about a 20-30 minute excursion each way. I was pleasantly surprised that the city tax was a third of what Expedia said it would be when we made our reservations. While the hotel rate was fair, if we came to Geneva again we'd probably stay a bit farther from the center to get a better rate and also try to stay in a prettier neighborhood.
5 out of 5
Recommended
for Families
by A verified traveler from Sanaa,Yemen

Geneva Holiday

Posted Dec 2, 2010
It was a very good hotel, its location a bit distance from the city centre, but using the free bus/tram travel tickets eased the distance plus what you gain a free excursion like a city tour in the bus and the tram, it was a great choice