Ratings based on 228 Verified Reviews

4.0 out of 5
97% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Oct 7, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you very much for your great score! Greetings from the whole team at Ramada Encore Geneva.
4 out of 5
by A verified traveler

Comforatble with extra friendly staff

Posted Sep 24, 2016 on Hotels
The staff were particularly friendly and welcoming - both reception and bar/restaurant.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Thank you for your kind notes posted online, we are delighted to hear that you have enjoyed our services. Kindest regards!
5 out of 5
Recommended
for Everyone
by A verified traveler from West coast of Canada

Geneva 2 nights

Posted Aug 14, 2016
The hotel and room were clean. Liked that the hotel was attached to a mall and that they give transit tickets in Geneva with your hotel room. Taxis are very expensive in Geneva. One of the eating places in the mall said most of the food outlets give 10% off to hotel guests. There is a grocery store in the mall and a fridge in the room would have been an added bonus as food (dining out) is pricey in geneva as well.
Comment from Hotel Management
Aug 29, 2016 by VVA, Hotel Management
Thank you for your nice comments registered through Expedia. We are delighted to hear your great score and look forward to welcoming you back soon. Kindest regards,
3 out of 5
by imran

Posted Aug 3, 2016 on Hotels
Pool and Breakfast was not included.
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us and sharing your feedback online. For your information, by law, our room rates do not include breakfast, however we are entitled to offer special promotion depending on the hotel activities. In regards to the pool, we have negotiated a special fee for all our hotel guest. We look forward to welcoming you back in the future. Kind regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Less facilities, little far from central, room ok

Posted Jul 31, 2016
Pros: just room cleanness, little bit comfort and tea or coffee facility.
Cons: need to learn customer services a lot. need to improve facilities like dinner at least if possible to bring some take away delivery for urgent situati
Location: just shopping complex around, no food shop or fast food around to choice.
I stayed in hotel recently in 12th & 13th of July2016 for 2 nights, wasn't pleased enough on my stay, Room was comfortable and neat & clean, no complain about quiet night stay, but inadequate facilities, its little far from central where as there is no enough restaurants and fast food shop around the hotel, not enough choices except MacDonald and supermarket food, there is shopping complex near by, but no shop for lunch or dinner nearby. As we check in late night after 11pm, we couldn't find any place to eat at all around after such a long journey, we asked hotel staff to arranged some food or dinner if possible, he couldn't help, he refused to give some idea where we could buy some proper food for our dinner, he didn't help us at all. Then, we went to bed with whole night starving, couldn't sleep at all, was really nightmare, receptionist didn't help us to look on internet to find some shop to order takeaway food for us as I eagerly requested him and we were unknown about the place and can't speak french, wasn't happy with the service at all. no more there if return to geneva.
Comment from Hotel Management
Aug 26, 2016 by VVA, Hotel Management
Thank you for sharing your review online. I am sorry to hear that you were not pleased with our service. I have forwarded this issue to our Front Office Manager who will ensure our team can improve the information about food options towards our guests. I hope you will consider booking with us again in the future. Best regards,
4 out of 5
by A verified traveler

Posted Jul 15, 2016 on Hotels
Comment from Hotel Management
Jul 19, 2016 by VVA, Hotel Management
Thank you for sharing your score online, Best regards,
3 out of 5
by A verified traveler

Business stay

Posted Feb 19, 2016 on Hotels
Good for short business stay
Comment from Hotel Management
May 14, 2016 by VVA, Hotel Management
Thank you for your comment registered through Expedia, Greetings from Geneva Kind regards,
4 out of 5
by Evan

Posted Feb 14, 2016 on Hotels
Comment from Hotel Management
Apr 23, 2016 by VVA, Hotel Management
Thank you for registering your score online! Best regards.
4 out of 5
by hye jun from london

It was okay.

Posted Sep 21, 2015 on Hotels
I stayed two nights at the hotel. As I traveled to other cities for two days, I found the location inconvenient. You need to take a bus then change once to get to central train station. And it was also a bit tiring when I arrived back to Geneva central late evening. But if you are staying more than 3days, I recommend to stay. I am quite satisfy with the bed mattress but they almost asked me to pay for printing out online tickets from the front desk(I have asked two different person at the front, one said free of charge, then when I came back for the prints, other person asked me to pay!-I didn't pay at the end-), so make sure to ask first, if there are services you want to use at the hotel.
Comment from Hotel Management
Jan 2, 2016 by VVA, Hotel Management
We are pleased to hear that you have enjoyed your stay at the Ramada Encore Geneva and would like to thank you for your review posted online. Your comment has been forwarded to our Front Office Manager so that all our staff is accurate about the information given out at the reception. Kindest regards,
4 out of 5
by Helen from San Diego, CA

Posted Sep 20, 2015 on Hotels
Very nice hotel...comfortable bed
Comment from Hotel Management
Jun 18, 2016 by VVA, Hotel Management
Thank you so much for sharing your feedback online. Greetings from the whole team at the Ramada Encore Geneva!