The rating may be unfair, the hotel may be fine for certain agegroups but it was not a good fit for us, it felt old, and stodgy, with a real retro (and not in a good way) feel. The staff were very helpful and their English was much better than my French! We didnt go there for thermal spa treatments or anything like that, rather the historical significance of this town from a Roman perspective (little evidence of which remains) and as a stop off on our way north. The 'free' Wifi is pretty limited alsoplus the serviecs available are restricted, they are assigned based on a maximum of 1 device per room.