Ratings based on 169 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Cold weekend away

Posted Nov 29, 2017
Great place to stay great food great staff Would certainly recommend anyone to stay at Hotel penzance
Comment from Hotel Management
Dec 8, 2017 by Guest Services, Hotel Management
thank you for your 5/5 review and glad the team provided a great service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful view of the town with great restaurant.

Posted Sep 30, 2017
Cons: The one downside is parking, which is true for most hotels in England. While there were was always a spot, the parking area was very narrow.
The hotel is located a 5 minute walk up a slightly hill from downtown Penzance. Our room had a large window overlooking the harbor/town with two seats to enjoy the view. The hotel serves an afternoon tea and breakfast and has a happy hour. Like the room, the restaurant overlooks the town. This hotel's restaurant was probably the best we experienced in our stay in England.
Comment from Hotel Management
Nov 4, 2017 by Guest Services, Hotel Management
Dear Guests, thank you for your review and happy that you especially enjoyed dining experience and our location so you could enjoy the magnificent views across Mounts Bay and beyond. We look forward to welcoming you again next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Cornwall

Posted Sep 6, 2017
We stayed 3 days . Had a private tour guide: Cornwall Discovery, Barry. The views of cornwall are beautiful
Comment from Hotel Management
Sep 9, 2017 by Andrew , Hotel Management
Thank you for your review we are glad you enjoyed the Cornwall discovery and views of Cornwall we hope to see you again soon. Regards Andrew
4 out of 5
Recommended
for Everyone
by A verified traveler from Frimley

Very pleasant

Posted Sep 6, 2017
Stayed here one night before catching the boat to the Scilly Isles - a very comfortable hotel - quite a few stairs to our room and no lift which was a bit of a struggle, but I believe they have quite a few ground floor rooms.
Comment from Hotel Management
Sep 9, 2017 by Andrew , Hotel Management
Thanks for your review and I am glad yu enjoyed your stay. We are a great stopover on the way to the Scilly Isles. Unfortunately we don't have a lift at the hotel but we do have 2 superior double rooms on the ground floor. We will always offer to help with luggage to your room. Kind regards, Andrew
4 out of 5
by Gideon

Good, but overpriced

Posted Sep 4, 2017 on Hotels
Nice hotel, but overpriced.
Comment from Hotel Management
Sep 9, 2017
Thank you for taking the time to write a review. I am pleased your enjoyed your stay overall. However I am disappointed you felt your room was overpriced as we ensure we are competitive in the local market as a 4 star hotel and are sometimes better value that our competitors. Kind regards Andrew.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 3, 2017
Pros: Staff were very friendly and welcoming, the dining patio overlooked the water, food was delicious!
As a lone traveler this was a warm and welcoming place. The staff were very friendly and helpful. The view from the dining patio over the water is wonderful. Both dinner and breakfast were top notch. Although be aware that dinner can be pricey. The room was well... roomy. Plenty of space and the one I was in also had a view of the water. It was a lovely place to stay and I highly recommend it.
Comment from Hotel Management
Sep 4, 2017 by sue, Hotel Management
Dear Guest, it was our pleasure to welcome you and we are very happy you enjoyed your stay. We look forward to seeing you again next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel and room breakfast was FAB great view

Posted Aug 30, 2017
Pros: Everything
Cons: Nothing
All in all a very good hotel and the staff were helpful and attentive. Happy to recommend and would book again. Would like to try dinner as the breakfast was so good but no time this trip.
Comment from Hotel Management
Aug 31, 2017 by guest services manager, Hotel Management
Dear Guests, glad you had a lovely stay and enjoyed the services we had to offer. Looking forward to welcoming you again next time.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Aug 28, 2017
Few options in Vegetarian Breakfast. Canned Fruits instead of fresh fruits. Overall disappointed with breakfast.
Comment from Hotel Management
Aug 31, 2017 by guest services manager, Hotel Management
Dear Guest, your comments have been noted but our hard working chefs only prepare and serve freshly prepared fruits for our breakfast service. We trust you had a safe journey onward,
5 out of 5
Recommended
for Couples
by A verified traveler from farnham

Lovely place to stay

Posted Aug 25, 2017
Pros: Friendly staff, great quiet location.
Cons: Not a lot
Location: Not enough time to look around
Excellent. Nice and convenient for exploring the surrounding beautiful areas
Comment from Hotel Management
Aug 26, 2017 by Andrew , Hotel Management
We are glad you enjoyed your stay. You will have to come back again to finish your exploring. Kind regards Andrew Griffiths, Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Penzance, Cornwall, UK

Penzance Panache

Posted Aug 7, 2017
Pros: Seaview
Cons: Signage, was hard to find.
Location: One can walk to town for shopping and eating.
Lovely dinner, not the same old English food. Fresh and colorful.
Comment from Hotel Management
Aug 26, 2017 by Andrew , Hotel Management
Glad you enjoyed the views and your dinner during your stay. We have a large sign for the Hotel on the way into Penzance and two signs at the bottom of the road and Then further signs outside the hotel so I surprised you missed them. I look forward to welcoming you back soon. Kind regards, Andrew Griffiths Manager