Ratings based on 481 Verified Reviews

4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from wiesbaden, germany

Last night traveling Vienna & Budapest

Posted Dec 9, 2017
This hotel is very nice looking - spacious rooms. It’s location was next to a metro station. The staff was very nice and friendly. Our first problem was the rooms were extra warm - we turned off the heat and still had to sleep with the windows open in December. Couple that with being near a busy intersection - outside noises were loud. Also we informed the hotel we would arrive late (they were very understanding) But when we went to get snack & drink from Mini bar - no bottle opener was in our room - when I called front desk- apparently no room has one - and they asked me to come to the front desk to open bottle! I travel a lot and want less issues when staying overnight.
5 out of 5
Recommended
for Everyone
by A verified traveler from Egypt

Perfect

Posted Nov 12, 2017
Everything was perfect, location, staff, a very comfortable room, very clean and 40 square meters which is rare in Europe!
Comment from Hotel Management
Nov 13, 2017 by Isabel Fiedler, Hotel Management
Dear Momen, First of all thank you very much for staying with us. It is such a pleasure to her that you felt great in our Hotel and enjoyed us and our facilities. We also appreciate your mention about our big rooms because this is really not the vienna Standard. Thank you for your notice. We hope you come back to us as soon as you come to Vienna. All the best Isabel Fiedler Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington State

Beautiful hotel, diamond in the rough

Posted Oct 26, 2017
Wonderful hotel. Extremely surprised when I saw my accommodations. Spacious, warm, clean and well maintained. It's well located with all the provisions of a much larger establishment. Email communications was succinct and professional. Will return for another stay.
Comment from Hotel Management
Nov 13, 2017 by Isabel Fiedler, Hotel Management
Dear Michael, Those words are really awesome and touch our hearts. Thank you so much and we are so glad to hear that you enjoyed our suites and provided Service via E-Mail. We hope we are able to welcome you soon back in our house and remain in the meantime with best Regards Isabel Fiedler Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Spacious and quiet hotel near the stadtpark

Posted Oct 24, 2017
The Starlight Suites was a very pleasant hotel. The ceilings are high, it was nice to have a living room and spacious bedroom. They had all the amenities I needed, and breakfast was ample. I would recommend this hotel and will stay there again. The location is great too...near the Musikverein, where I was playing on tour, and near the inner ring of Vienna. And not too far from the Naschmarkt!
Comment from Hotel Management
Nov 13, 2017 by Isabel Fiedler, Hotel Management
Dear Emma, We are already looking forward to welcome you again. It is such a pleasure to read that we were able to meet all your expactions and maybe even exceed! Please come back soon to our property! See you soon and all the best!
3 out of 5
by Bonnie

Good location

Posted Aug 20, 2017 on Hotels
Very good location. It is away from the noisier city center but an easy walk. The first room we had was very dated and The carpet was stained. We were graciously moved to a nicer room with a wood floor and fresher looking interior. The room size was big. The AC didn't cool as i would have expected. deluxe room with wood floor are the nicest, this will be closer to their pictures on the website.
Comment from Hotel Management
Sep 1, 2017 by Assistant Manager, Hotel Management
Dear Bonnie, Thank you very much for your recent stay in our hotel. We hope after your room move you felt comfortable and had a good stay. Again please apologize for the inconveniences with the first room. Of course we did already everything to clean the carpet propably. As i said please apologize but thank you very much still for your friendly words. I hope to get the chance to welcome you soon back here. Greetings and all the best Isabel Fiedler Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from s

good hotel close to the centre of Vienna

Posted Jul 6, 2017
Good facilities - a microwave and unit for making tea and coffee with a fridge and sink. Very comfortable and perfect for our requirements
Comment from Hotel Management
Jul 10, 2017 by Isabel Fiedler , Hotel Management
Dear Norma, Thank you very much for your recent stay in the Starlight Suiten Hotel and your positive feedback. We are glad to hear that you felt comfortable in our suites and could enjoy your stay, as well your time in Vienna. We hope we can welcome you soon back as our guest and remain with best regards Isabel Fiedler Hotel Manager
5 out of 5
by Janell

Good value!

Posted Jul 3, 2017 on Hotels
We stayed a couple of nights and really enjoyed our stay. The rooms are big and spacious, bed is comfortable, and the customer service is great. The location is okay, a bit of walking to get to things and there isn't a market close by. But overall I would definitely return. Good value.
Comment from Hotel Management
Jul 10, 2017 by Assistant Manager, Hotel Management
Dear Janell, Thank you very much for taking the time to provide us such a positive feedback. We are glad to hear that you enjoyed your stay and will pass your friendly feedback to the team. We hope we can welcome you soon back in our hotel. All the best and warm greetings from Vienna Isabel Fiedler Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Gigantic room in a good location

Posted Jun 24, 2017
Gigantic room (additional office plus small sitting area). Location was close to downtown (15 min walk). Price was very right. Overall, would recommend!
Comment from Hotel Management
Jul 4, 2017 by Starligt Suiten Hotel , Hotel Management
Dear Guest, Thank you very much for your stay in the Starlight Suiten Hotel, as well for your friendly feedback. We really appreciate you are taking the time to write such nice words and are glad you had a great time with us. Furthermore we hope we are able to welcome you soon back in our hotel Best Regards Isabel Fiedler Hotel Manager
5 out of 5
by A verified traveler

Value for money.

Posted May 2, 2017 on Hotels
Well maintained hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Apr 12, 2017
Great location- big rooms 5/5- no complaints- across street from metro