Please don't waste your time
Posted Oct 3, 2015 on Hotels
Never again - don't believe any good reviews. We requested a quiet when booking and the woman on reception smirked when shy gave us what turned out to be a very noisy room overlooking a very noisy pub next door with a lot of drunken louts until early hours of the morning. They were nowhere near fully booked but wouldn't change our room. The aircon in the room was pathetic. A babies burp is more powerful. It was around 32 degrees, 27 at night so it was needed. We complained and were told that they couldn't power the aircon in the rooms and the kitchen at the same time - what?? We were assured it would be on later, at full strength, in the evening but it wasn't. We asked the night porter (reception closes at 8PM) but he just shrugged and walked away. We called Hotels.com, they apologised, suggested we look elsewhere and refunded the money but that left us in the middle of nowhere with at least a 30 mile drive in the middle of the night so we slept in the car with working aircon. We're Hptels.com gold members! Not impressed. Anyway, please do not waste your time with this hotel full of rude people that really do not care.