Ratings based on 90 Verified Reviews

3.0 out of 5
48% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from KL

Nice hotel, a good value for Money

Posted Dec 12, 2016
Nice with car as there is no market or food place at walking distance... Ample parking, big rooms, quiet n peaceful. However blanket, pillows and bedsheets were not very good quality and need to improve. It's close to airport and most attractions at langlawi. Overall a good value for money.
Comment from Hotel Management
Dec 15, 2016 by Christine Ong, Manager, Hotel Management
Dear Mr Zaman, Greetings and thank you for your comments posted. We thank you for the positive feedback. However, we have also taken note of your feedback with regards to the condition of the linens, blanket and pillows which was made available in the room which will be looked into. Once again, we thank you and sincerely looked forward to seeing you back with us in the near future. Regards, Christine Ong Bella Vista Hotel & Resorts
2 out of 5
by A verified traveler

Staff and services sucks,

Posted Dec 2, 2016
Lobby no air, room no wifi and front desk services sucks
Comment from Hotel Management
Dec 5, 2016 by Christine Ong, Manager, Hotel Management
Dear Sir/Madam, Thank you for your feedback posted in Expedia. Your feedback was helpful to us as it helps us to look at our existing service standard procedures towards our check in process. The lack of attention, unfriendliness and services provided by our staff members at the Front Desk have since been highlighted to the Head of Department as well as the Human Resource to ensure continuous training on customer service is emphasized. We are in the midst of re-looking at the cabling and wiring process of the hotel to enable Wifi access to all our guestrooms which is currently one of our top priority to be look into. Thank you once again and we very much hope that you will afford us the opportunity of welcoming you back with us in the coming future. Best regards, Christine Ong Marketing & Communications Bella Vista Hotels & Resorts
3 out of 5
by A verified traveler

Posted Nov 16, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Sir/Madam. Thank you for your ratings posted in the Expedia and we sincerely hope you have had an enjoyable stay while in Langkawi. We look forward to welcoming you back with us the the coming future. Regards, Management Bella Vista Express Langkawi
3 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Sir/Madam, Thank you for rating us and we sincerely hope you have had an enjoyable stay while in Langkawi. Look forward to seeing you in the coming future. Regards Management Bella Vista Express Langkawi
2 out of 5
by A verified traveler from New Zealand

Swimming pool algae ridden mess

Posted Jul 24, 2016
Pros: Not a lot
Cons: customer service, swimming pool
Location: near the airport
The swimming pool was unswimable and a health and safety risk due to algae coating all the walls and floor. When asked politely to make it swimable for hotel guests, a half attempt was made with a hose and scoop, but not a lot of change to the water quality. If the swimming pool is not usable then the hotel should not advertise as to having a swimming pool. When asked if we could be compensated for 2 child breakfasts (who ate almost nothing anyway) as a good will gesture, the answer was a smile and "No". After having booked 3 rooms for 3 nights, I feel this lack of customer service is unacceptable. Will not be staying there again, or advising any friends to do so either.
Comment from Hotel Management
Nov 11, 2016 by Bella Vista Express , Hotel Management
Dear Sir, We thank you for your comments and feedback in the review with regards to your experience here at the hotel. It is with feedback from valued guest like yourself which will further help to improve our product and service standards. First of all, We would like to apologize for all the inconveniences caused to you with regards to the experiences you have encountered during your stay at the Bella Vista Express. Immediate actions have since been taken to remedy the concerns raised by with the Operations Manager on the issues highlighted. Once again, our sincere apologies and I very much hope that you will afford us the opportunity of welcoming you and your family back to the Bella Vista Express and at the same time restore your faith in our product and service. Regards, Management Bella Vista Express Langkawi
2 out of 5
by Shailesh Kumar from Delhi India

Not advisable to stay here

Posted Jul 6, 2016 on Hotels
Not comfortable at all, rooms, ambience, lobby was shady and not worth the money we paid for it. More importantly the wifi was only in the lobby and made life even more difficult. Very limited menu for breakfast....almost nothing.
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Dear Mr Shailesh, Thank you for staying with us during your visit to Langkawi. . Your comments posted in your review have been acknowledged and will be looked into. We are constantly looking for ways to improve and enhance our products and services of which your positive feedback on the product will be taken note of for our future renovation programs. We have also taken note of your feedback with regards to the limited breakfast spread provided which has since been acknowledged and directed to the department concerned. It is with feedback from valued guest like yourself which will further help to improve our product and service standards. . Once again, thank you for your comments and feedback and look forward to seeing you and your family in the near future. Regards, Managemen' Bella Vista Express Langkawi
4 out of 5
Recommended
for Everyone
by A verified traveler from India

Nice Hotel Close to the Airport & Beach

Posted Apr 18, 2016
Pros: Staff was friendly and co-operative.
Cons: More selection in vegetarian breakfast
Location: Hire a Car from the Airport. All things within 25 kms. radius. Enjoy self driving and do the sightseeing on own.
Its a nice budget hotel offering breakfast besides the swimming pool.
Comment from Hotel Management
Nov 11, 2016 by Bella Vista Express , Hotel Management
Dear Mr Bhavin, Thank you for staying with us during your trip to Langkawi earlier this year. The commendable comments expressed in your review was indeed helpful for us to keep moving further to improve our product and service standards. It is with comments from valued guest like yourself which will further help us to progress towards ensuring that all guest enjoyed themselves while on holiday. We forward to welcoming you back with us in the near future. Regards, Management Bella Vista Express Langkawi
2 out of 5
by Dewan from Uk

Posted Apr 3, 2016 on Hotels
Ac doesn't work properly and Ants in the room
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Dear Mr Dewan, Thank you for the feedback expressed in your review. It is with comments from valued guest like yourself which will further help us to progress forward. Your feedback with regards to the air conditioning which was not in good working order have been duly noted by our Maintenance team for rectification. Thank you and we, at Bella Vista Express look forward to welcoming you back with us in the near future. Regards, Management Bella Vista Express Langkawi
3 out of 5
by Anurup from Singapore

Hotel is good but the ac is not working well

Posted Mar 24, 2016 on Hotels
The hotel is good but the bathroom soap container stuck to the wall keeps on falling on taking bath.The aircon is not functioning well
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Mr Anurup Greetings from Bella Vista Express Langkawi ! Thank you for taking the time to convey your feedback through the Expedia reviews on the overall stay with us. We have taken note of your feedback with regards to the defects in the bathroom as well as the air conditioning which was not functioning during your stay. A checklist has been in place for rectification of all these issues of this nature to ensure no re-occurrence. Thank you once again for staying with us. Regards, Management Bella Vista Express Langkawi
3 out of 5
by A verified traveler

Friendly staff, but needs renovations

Posted Mar 6, 2016 on Hotels
If your renting a bike/car.it can be good. We found staff was accommodating- but pool needs cleaning,and hotel need some work done. Close to the airport- island is small with a vehicle you can see it all!
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Sir/Madam, Greetings and our sincere thank you for taking the time to convey your feedback through the Expedia review on the overall stay with us. Thank you for your comments with regards to the friendliness of our team members who have attended to your needs while staying with us. Your feedback with regards to the cleanliness of the swimming pool had been highlighted to the Head of Department concerned with a fix cleaning scheduling in placed. We have also taken note of your comments on the overall hotel condition which is one of our top priorities to look at during our next refurbishment program. We sincerely thank you for your feedback and thank you once again for staying with us. Regards, Management Bella Vista Express Langkawi