Swimming pool algae ridden mess
Posted Jul 24, 2016
The swimming pool was unswimable and a health and safety risk due to algae coating all the walls and floor. When asked politely to make it swimable for hotel guests, a half attempt was made with a hose and scoop, but not a lot of change to the water quality. If the swimming pool is not usable then the hotel should not advertise as to having a swimming pool. When asked if we could be compensated for 2 child breakfasts (who ate almost nothing anyway) as a good will gesture, the answer was a smile and "No". After having booked 3 rooms for 3 nights, I feel this lack of customer service is unacceptable. Will not be staying there again, or advising any friends to do so either.
Comment from Hotel Management
Nov 11, 2016 by Bella Vista Express , Hotel Management
We thank you for your comments and feedback in the review with regards to your experience here at the hotel. It is with feedback from valued guest like yourself which will further help to improve our product and service standards.
First of all, We would like to apologize for all the inconveniences caused to you with regards to the experiences you have encountered during your stay at the Bella Vista Express. Immediate actions have since been taken to remedy the concerns raised by with the Operations Manager on the issues highlighted.
Once again, our sincere apologies and I very much hope that you will afford us the opportunity of welcoming you and your family back to the Bella Vista Express and at the same time restore your faith in our product and service.
Bella Vista Express Langkawi