Ratings based on 281 Verified Reviews

2.9 out of 5
49% of guests recommend
2.9 Room cleanliness
2.9 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by rosemary

Posted Apr 15, 2017 on Hotels
Staff was very happy and friendly, very helpful, hotel needs some work but we enjoyed the time there
Comment from Hotel Management
May 2, 2017
Dear Rosemary, Greetings from Bella Vista Waterfront Langkawi. Thank you for taking the time to extend your feedback of your stay. We are delighted you found our staff members courteous and friendly. We are indeed fortunate to have such a wonderful team of associates serving our valued guests. Thank you once again for your comments and we look forward to see you again. Warm regards, Christine Ong Bella Vista Hotels & Resorts
1 out of 5
by A verified traveler

Horrible from the check in

Posted Feb 21, 2017 on Hotels
our stay from the check in with the security key cards not working to the check out was horrible. We have been shown several room types in which some have not been renovated or refurbished for at least 5 years. The mattress in one tiny seaview room was out of discussion. The hotel needs to close down and renovate the entire premises. It is a delapidated place and I wonder how they dare to sell it to the public. We will never stay there again.......
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Dear Sir, Thank you for taking the time to share your feedback and comments on your stay with us. It is only through comments such as yours that we are able to maintain and improve upon the condition and service that we provide to our valued guest. We were disappointed to read your experience with us, nevertheless we sincerely extend our apology for not meeting your standards. Once again, thank you for your feedback and we will definitely look into all your comments in our next enhancement exercise. Look forward to welcoming you back with us again in the future. Regards, Christine Ong Bella Vista Hotels & Resorts
1 out of 5
by A verified traveler

Bad Management. NOT RECOMMENDED

Posted Feb 19, 2017 on Hotels
Will never stay at this place
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Sir/Madam, Thank you for your comment posted. Please accept our sincere apologies for the poor experiences you had during your stay with us. We are currently addressing these shortcomings with the team to ensure improvements are carried out . We hope to be able to welcome you back in the coming future. Regards, Bella Vista Hotels & Resorts
3 out of 5
by Kevin Kenneth

So So Only

Posted Feb 17, 2017 on Hotels
Bed sucks, room small, location out, furniture as old as my parents, service surprising good, breakfast okok only
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Mr Kevin, Thank you for sharing your comments. We have indeed taken your comments seriously and will definitely look into addressing all these and look into improving in moving forward. However, we do hope that you will allow us the opportunity to welcome you back with us for a better experience in the future. Regards, Bella Vista Hotels & Resorts
4 out of 5
by Mark

Relaxing Stay.

Posted Feb 15, 2017 on Hotels
After reading many negative reviews about this site I wasn't sure what to expect. The hotel has far more positives than negatives. Beautiful building, great staff, lovely grounds, great views and perfect location.The pool and poolside bar are a great area to relax and unwind. Sure there are always things that can be better but this hotel does not pretend to be 5 star and is excellent value for money.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Mr Mark, Many thanks for your review. It was indeed wonderful to receive such great comments and we are grateful. We are also pleased that you like our location and the hotel as an overall as well as the staff who have attended to you during your stay. Once again thank you for being our valued guest and we hope to welcome you back with us during your next trip back to Langkawi. Regards, Bella Vista Hotels & Resorts
2 out of 5
by David

Disappointing hotel

Posted Feb 13, 2017 on Hotels
This hotel is in dire need of repair and cleaning. For the duration of our stay only one of four lifts was working, the surfaces in the room were dirty and sticky,restaurant crockery and cutlery were presented dirty and floors throughout wereunclean. Wifi is not available in bedrooms only In restaurant,lobby and bar. There is a good pool and the views out roses andtheislands are spectacular. This is definitely a hotel with potential but is in desperate need of investment.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Mr David, Thank you for your comments posted. Our humble apology for not meeting your expectations during your stay. Your comments have since been shared with the team in addressing all the issues highlighted by yourself and will definitely be one of our top priorities for our next enhancement exercise. We sincerely hope to have the opportunity to welcome you back for a better experience in the future. Regards, Bella Vista Hotels & Resorts
1 out of 5
by A verified traveler

Different from Photo

Posted Feb 8, 2017
I needed to wait very long for entering Room because they said Room is not ready. We waited for 2 hours almost.. Room is different from Photo.
Comment from Hotel Management
Feb 10, 2017 by Christine Ong, Manager, Hotel Management
Dear Sir/Madam, We would like to thank you for choosing to stay with us at the Bella Vista Waterfront Langkawi during your recent stay. Please accept our sincere apology for the room delay which you have experienced upon your check in, which was due to the hotel experiencing high occupancy during the month of January. We will certainly look into addressing these shortcomings with the team concerned. Once again, thank you and we hope to welcome you back with us again in the future. Regards, Christine Ong Bella Vista Hotels & Resorts
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

A lot to improve- ok overall!

Posted Jan 23, 2017
The hotel is ok, very aged and has missed some well needed care and refurbishment. The rooms are spacious but again many signs of wear and tear. Some investment is well needed and this property could be wonderful... After the first few days the hotel would have gained a 1-2 star rating from me... Breakfast area was dirty.. Room service plates left outside our room for many days etc Things did turn around, I believe management turned up at the hotel during our stay and suddenly things were kept much tidier.. Room service plates tidied away, breakfast much cleaner etc.. At a good price the hotel is still worth a visit and if you acquire transportation is a good base to visit the island from. Breakfast option is ok with decent choice and staff are quite friendly and helpful.
Comment from Hotel Management
Feb 6, 2017 by Christine Ong, Manager, Hotel Management
Dear B Family, Greetings from Bella Vista Waterfront Langkawi! Thank you very much for taking the time to post a review on your recent stay. We highly value views and feedback from our guests, as this will allow us to constantly improve our service we provide. Please rest assured that we have addressed your concerns to the respective team to ensure a far better experience in future. We would however like to thank you for the comments with regards to the friendliness and helpfulness of the team members. We look forward to welcoming you and your family back with us for your next visit. Regards, Christine One Marketing & Communications Manager Bella Vista Hotels & Resorts
2 out of 5
by A verified traveler from Penang

TERRIBLE SERVICE AND DIRTY!!!

Posted Jan 10, 2017
Pros: Nothing
Cons: Please change the whole management
I would be able to complain from the first day till the last day I checked out. 1) Super lazy bellboy - when we reached, it was raining whereby our rented car was parked next to the lobby. We look at the bellboy hoping that he could get an umbrella for us. However he stood there talking to his colleague 2) Super rude receptionist - she acted as though the guest is well aware of the layout of the building. She has just directed us to turn left. When we walked as instructed, we went into a waiting room. Came out and asked her again. She said we needed to cross the road. So we went up and noticed that our room number is 430. There was no 4th floor. We came down again and asked her. She laughed and told us that there is no 4th floor and 430 is at 1st floor. 3) Room - the floor was oily and toilet was awful and dirty. Worst local hotel ever stayed!!
Comment from Hotel Management
Jan 17, 2017 by Christine Ong, Manager, Hotel Management
Dear Mr Stephen, Thank you for staying with us at the Bella Vista Waterfront during your visit to Langkawi! We thank you for taking the time to convey your comments through the Expedia.com reviews with regards to the experience you have encountered while staying with us. Your willingness to share your feedback with us was genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed with appropriate follow-up actions by the relevant department concerned to ensure situation of this nature will not be repeated in the future. Your positive feedback with regards to the attitude and unprofessionalism of the staff whom have attended to you will be dealt with accordingly. Once again, thank you and we hope the above will not deter you from returning and we look forward to seeing you in the near future. Regards Christine Ong Bella Vista Hotels & Resorts
4 out of 5
by MD TANJILUR

Posted Jan 5, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Dear Mr Md Tanjilur, Greetings and thank you for your ratings posted in your review. We sincerely thank you and hope you have had an enjoyable stay with us during your holidays in Langkawi. On behalf of the entire team, we look forward to welcoming you back with us again in the near future. Regards, Christine Ong Bella Vista Hotels & Resorts