Ratings based on 1,840 Verified Reviews

4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 19, 2019
The bed wasn’t comfortable The room furniture is very old But The staff were friendly And The view was amazing
3 out of 5
by A verified traveler

Posted Aug 17, 2019
Comment from Hotel Management
Aug 17, 2019 by Jacky - Assistant Front Office Manager, Hotel Management
Thank you for the feedback.
2 out of 5
by A verified traveler

Posted Aug 16, 2019
room wasn’t cleaned daily unless you specifically rang reception, towels not changed, had to ring on multiple occasions for fresh towels, have to pay for every little extra which you would expect as standard for a 5*.
Comment from Hotel Management
Aug 17, 2019 by Jacky - Assistant Front Office Manager, Hotel Management
Thank you for the feedback and we take note on your comments.
4 out of 5
by A verified traveler from Hong Kong

Posted Aug 16, 2019
The resort is very clean with friendly and helpful staff. The food and location is very nice.
Comment from Hotel Management
Aug 17, 2019 by Jacky - Assistant Front Office Manager, Hotel Management
Thank you very much for your feedback and we hope to welcome all of you in the future time.
5 out of 5
by A verified traveler

Posted Aug 12, 2019
Comment from Hotel Management
Aug 13, 2019 by Jacky - Asst Front Office Manager, Hotel Management
Thank you so much for the ratings.
5 out of 5
by A verified traveler

Posted Aug 12, 2019
Rooms were a little tired looking but very clean. The chalet location in tropical rain forest made waking up such an exciting adventure for my kids. We were very grateful for air conditioning as the outside temp was always around 31'C and humid. Must say the barbecue facility at The Shack was excellent, as was the private beach and pool, But most of all the food and welcoming nature of the Malaysian staff made this trip so fantastic.
Comment from Hotel Management
Aug 13, 2019 by Jacky - Assistant Front Office Manager, Hotel Management
Thank you so much for the feedback. We hope to welcome all of you in the future stay.
3 out of 5
by A verified traveler

Posted Aug 12, 2019
Attention to detail, poor breakfast had to request bath towels 3 days running
Comment from Hotel Management
Aug 13, 2019 by Jacky - Assistant Front Office Manager, Hotel Management
Thank you so much for the feedback.
4 out of 5
by A verified traveler

Posted Aug 9, 2019
Location and staff was amazing. Shuttle service (24 hours) was very handy.
Comment from Hotel Management
Aug 11, 2019 by Jacky - Assistant Front Office Manager, Hotel Management
Thank you so much for your feedback. Hope to welcome all of you in the future time.
5 out of 5
by A verified traveler

Posted Aug 7, 2019
Prefect location perfect in everything simply best amazing experience
Comment from Hotel Management
Aug 8, 2019 by Jacky - Assistant Front Office Manager, Hotel Management
Thank you so much for the feedback.
5 out of 5
by A verified traveler

Posted Aug 5, 2019
The staffs are all kind and helpful. The spa was fabulous! Food was okay but a little bit pricey.
Comment from Hotel Management
Aug 5, 2019 by Jacky - Assistant Front Office Manager, Hotel Management
Thank you so much for your feedback. We hope to welcome all of you in the future time.