Ratings based on 282 Verified Reviews

3.1 out of 5
50% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but lack of facilities.

Posted Feb 18, 2017
Hotel rooms are spacious but furniture need to refurbish soon. Cleanliness needs to improve. Nice and quiet area but lack of activities. Breakfast spread needs to improve and change on daily basis.
2 out of 5
by A verified traveler

Disappointing and dirty

Posted Feb 16, 2017
The floor is dirty and full of dust, spider web noted. No towel provided once we checked in. The pool view is nice but the water is dirty and sandy. The sea water is dirty and no activity carry out there. Free wifi is very weak and sometime cannot connect at all. No next time. Not worth for the money.
3 out of 5
Recommended
for Everyone
by A verified traveler from kuala lumpur, malaysia

The room was a bit warm..

Posted Jan 20, 2017
Nice breakfast.. we got upgraded to seaview room during check-in..
1 out of 5
by A verified traveler from Perlis

old hotel, dirty room

Posted Dec 28, 2016
Pros: my payment is only for the swimming pool
Cons: cleanliness of the room
the room is dirty, towel is not ready and the table is dirty
2 out of 5
by A verified traveler from Malaysia

Unpleasant stay

Posted Nov 23, 2016
Pros: No
Too run down, no maintenance of the facilities, dirty bath tube, spoil cupboard. Trying to get an extra towel took few calling to the reception. In summary, very disappointed with the hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from MY

staffs and room

Posted Nov 18, 2016
Hotel staffs are friendly and helpful even with last minute booking. Swimming pool with great seaview. But room needs to be upkept, eg. Bathtub cannot be used, shower room water drainage blocked, unpleasent room smell, dirty aircondition outlet, malfunction phone.
3 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Not so good
1 out of 5
by A verified traveler from MY

Hotel lack of maintenance & cleanliness

Posted Sep 15, 2016
Hotel room is lack of maintence. At first arrived at hotel corridor, there are room service used plates n cup put on floor. Cats are eating d left over food there. When reached at room, found the d door was spoiled n d room is smelly. The room ceiling have water stains, the paints on wall have water moisture mark. The toilet was the most dirty part, floor was not clean n wc was chocked. The shower tower look old n dirty as well.
3 out of 5
by A verified traveler from Singapore

Not recommended

Posted Sep 2, 2016
Pros: Peace and quiet
Cons: Clean up the room if it's really a 4-star resort. Better choices of food available.
Location: Have to rent a car to get to the attractions and food.
Reserved a beach view room, but gotten myself a partial beach view room instead due to unforeseen circumstances. Upon entering the room, found there's a key card slot into the power switch. Thinking if there was occupants inside, I checked for any personal items in the cupboards but none. Someone just left the card inside. Checked the rooms for any defects, found the bath tub was dirty and broken, which the resort facility tech fixed. Cupboard door is haphazard to say the least. TV channels not much choice. No mini fridge surprisingly. Didn't bother to check other appliances just in case something untoward might happen. Pool is huge, and have a small gym with basic machines. It's near the airport so it's right smack in the middle of nowhere which I prefer due to the quietness. Mosquitoes aplenty hence have to get myself mosquito coils.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 25, 2016
Pros: Swimming pool Bath tub Room service
Cons: Furniture and facility need upgrading
Location: Very near to airport - 3 mins drive Near to Cenang - 15 mins drive
A bit run-down but overall is satisfactory. Big spacious room with big bath tub. Very near to airport and not far away from Pantai Cenang. Large infinity pool with kids swimming pool. Good for family with small kids. Lift under maintenance but staff were kind to carry all luggages to 3rd floor. Quiet at night.