Ratings based on 499 Verified Reviews

3.9 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from kamloops

Nice hotel.

Posted Oct 19, 2017
Nice hotel and Shinto is great person and he helped me with lot of things. Keep it up..
2 out of 5
by A verified traveler from Cranbrook BC

Avoid if you have a pet

Posted Oct 15, 2017
We had a small pup with a crate to stay in. We paid extra for a pet room. The carpet was covered in nasty looking stains. Didn't want to step on it. We were exhausted when we arrived and it was late. When we checked out were billed for the pet charge which we expected but thought based on state of room maybe wouldn't be charged.
3 out of 5
by A verified traveler from British Columbia

Clean Hotel, Hard Beds

Posted Oct 9, 2017
Pros: It was. Lean and the breakfasts were great. The room. Oise was significantly less so there must be noise reduction panels in the rooms.
Cons: See first note.
Location: It was fairly close to Abbotsford, Delta and Vancouver.
Rhe beds were inordinately hard. I did mention it but the hotel was fully booked. We stayed for two nights and my back can attest to it. We had the staff come in to clean the room on Friday and that’s when I noticed my cell phone charger was missing. Its a 1”x3 1/2” orNfe and black box with a three ended yellow cord so it’s definitely distinctive. The people at the desk were indignant, saying their staff wouldn’t touch any guest’s things. Well, I checked my luggage twice on Friday and took everything out of my belongings before we checked out on Saturday so I know it’s gone. I left my name and number but we’ll never stay there again. I don’t care how clean or comfortable a hotel is, steal from me and we’re done.
5 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg,Mb

Great stay

Posted Oct 4, 2017
Check in a little bit slow, cozy and clean room, hot breakfast is good
2 out of 5
by A verified traveler

Posted Sep 28, 2017
Very disappointed that the hot tub was out of order
1 out of 5
Recommended
for Everyone
by A verified traveler from chicago

very good

Posted Sep 21, 2017
Pros: Close to Air Port ,Close to city,close to all restaurants and all activities.
Location: location is very good near the air port. Everything ,all activities are very closed.
Staff was very good execept Manager,do not have a attitude how to talk.Otherwise everything was good.
Comment from Hotel Management
Sep 25, 2017 by SMJ, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler

Smelly

Posted Sep 5, 2017
Pros: Nothing
Cons: Put some money back into the hotel. Update. Air-conditioning.
The first room we went to stunk like dog and mould. The next room they transferred us to was a bit better. They do not either use of have proper air conditioning. Downstairs in the lobby was not very clean. Neither was the pool. The chambermaid was good and the front desk staff were nice. The establishment needs to spend some money on the property. Rug stinks and was disgusting!!
Comment from Hotel Management
Sep 9, 2017 by SMJ, Hotel Management
Thanks for staying with us.We’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Best bang for your buck

Posted Sep 1, 2017
Really nice hotel about an hour from Vancouver. Gas station and fast food next door. Really nice rooms, fast water slide. Pool is small, kid area is pretty large. Great hotel for small families.
Comment from Hotel Management
Sep 9, 2017 by SMJ, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops B.C.

Convenient location for us, close to family.

Posted Aug 28, 2017
Pros: Location close to family.
Location: Close to the highway, and yet out of the Vancouver busyness. Reasonable drive to many recreational areas.
Staying in this class of hotel, indicates that you are looking for value. This facility delivers that. Staff were courteous and friendly, the location is surprisingly quiet. We have stayed there before, and likely will again.
Comment from Hotel Management
Aug 29, 2017 by SMJ, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia

Good.

Posted Aug 26, 2017
Everything good, just day of check out the chamber maid service tried to enter the room before I could get too the door and answer it! other wise all good!
Comment from Hotel Management
Aug 29, 2017 by SMJ, Hotel Management
Thanks for staying with us. We appreciate your feedback!