Getting into bed after 10 hours on the road. Pull back the covers (thank goodness we pulled them back and didn't just crawl in!) and there's a set of wrinkled pajamas-- YUCK!! Called desk for housekeeping to change sheets. Housekeeping not on duty, and only one person at desk. Thank goodness he had another room to give us. We appreciated the upgrade to a suite-- but still paid for the room (by booking through Expedia he wasn't able to give us a refund).
Comment from Hotel Management
Jan 6, 2017 by Jonathan N., Hotel Management
Thank you for bringing this to my attention. This has been addressed with housekeeping and corrected immediately. I apologize for the inconvenience and implemented a plan to not let this happen again. We want the best for you during your stay at the Country Inn and Suites in Lansing. Next time you are in the area, please stop by to enjoy the comfortable stay we want to deliver.