Ratings based on 142 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from F
Decent hotelPosted Jul 21, 2016
Hotel was adequate, clean and efficient with a decent breakfast.
by Margaret from Commerce Township
Great Place to StayPosted Apr 11, 2016 on Hotels
Very comfortable and convenient
by A verified traveler from Webberville, Mi
Nowhere near the value for the price.Posted Mar 3, 2016
I arrive and the hostess tells me, I don't know if your room is clean, it's on the not clean list, but if it's not clean, I don't have another room for you. She also charges me the $130 for the room when I already paid Expedia. I leave my room to ask her about it, so I can show her the 2 charges, (Expedia and the hotel's), she says she doesn't know about it and I will have to ask the next day. I am told in the morning, it will fall off, just an authorization, but it currently is still showing as a charge on my card. My room is OK, but there is still soap in the shower and the bathroom counter is not cleaned. The breakfast was good and the parking lot was cleared. I was not able to really look at the pool area.
Comment from Hotel Management
Mar 10, 2016 by Manager, Hotel Management
Dear Sarah, Thank you for your comments regarding your recent stay. I sincerely apologize for the issue you encountered during your stay. The authorization will be released by the issuing bank within a few days. Your concerns with housekeeping have been addressed with my staff to ensure every room is thoroughly cleaned each time. I hope that we can make up for this during your next trip to the area. Sincerely, Julie B. General Manager
Posted Feb 17, 2016 on Hotels
great placePosted Feb 16, 2016 on Hotels
i love this Hotel. I think that hey should serve real oatmeal instead of instant.
Posted Feb 16, 2016 on Hotels
by Mark from Lakewood, CO
They do everything wellPosted Feb 11, 2016 on Hotels
Excellent hotel staff, quiet, comfortable and convenient location.
by A verified traveler from mi
Posted Nov 23, 2015
Pros: breakfast bar was great it had hot food which is always great
Cons: don't say you have a whirlpool if you don't
Location: lo of shopping lots of great places to eat
the hotel was nice the breakfast bar was great it was clean and comfortable the only complaint i have is the hotel says it has a whirlpool tub but does not i was really looking forward to enjoying the whirlpool that was a disapointment
by Gary from Scottsdale.
Football stay.Posted Nov 18, 2015 on Hotels
Perfect place to stay for an MSU football game.
Comment from Hotel Management
Jan 23, 2016 by Manager, Hotel Management
Dear Gary, Thank you for reviewing the Fairfield Inn & Suites Lansing West. I am glad to hear our location was convenient for you and that you enjoyed your stay with us. We hope that you will stay with us again in the near future! Kind regards, Julie J. Assistant General Manager
by Susan J
Posted Nov 17, 2015 on Hotels