Free daily buffet breakfast
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Reviews of Holiday Inn Express Hotel & Suites East Lansing, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites East Lansing, an IHG Hotel
2924 West Rd, East Lansing, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 381 out of 736 reviews" "
Rating 8 - Good. 225 out of 736 reviews" "
Rating 6 - Okay. 92 out of 736 reviews" "
Rating 4 - Poor. 23 out of 736 reviews" "
Rating 2 - Terrible. 15 out of 736 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for a 2 night stay. Friendly staff. Comfortable bed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host listened and responded to our needs. The breakfast was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for what we needed.
Stayed 1 night in Mar 2024

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
We slept very well and comfortably
Stayed 1 night in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel breakfast that I’ve had. The lady taking care of the dining area and putting out the fresh food was very kind and doing an incredible job keeping the area clean. She deserves a raise for being in such a good mood and working so hard on Easter morning! Our room was very clean and stocked with everything we needed. Would definitely come back!
Stayed 1 night in Mar 2024

2/10 Terrible

Shannon

Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk is very friendly, the property in the room were very clean and comfortable. Breakfast area was clean, and food was constantly being restocked. Staff was very friendly
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful, room for as clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent!! Including the check in person, the very personable and outgoing "breakfast" lady, also professional. Also includes cleaning staff. Property was hard to find being behind office buildings and with no large signage!
Stayed 2 nights in Feb 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot had many strange trucks and a few sketchy looking people
Stayed 1 night in Jan 2024

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
Quite nice room
Stayed 1 night in Jan 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent personnel!
Very happy with my stay. Was checked in with a gentleman who was personable, friendly, very welcoming. Breakfast the next day was great, and the woman overseeing the buffet took her job seriously yet joyfully! Overall I was very pleased and would stay here again!
Stayed 1 night in Jan 2024

10/10 Excellent

William

Traveled with partner
Liked: Amenities
Fantastic breakfast buffet! Bed was very comfortable
Stayed 1 night in Jan 2024

8/10 Good

Carolyn

Stayed 1 night in Jan 2024

8/10 Good

Cassie

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
While I really like this hotel and the staff the two times I’ve been there something has been out of service. The first time was the elevator and we were on the third floor with a baby and our rooms heat was not working. And the second time the pool was not open. I wish we would have been made aware of these things before we booked.
Stayed 1 night in Dec 2023

8/10 Good

TODD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for an overnight stay.
Stayed 1 night in Jan 2024

6/10 Okay

Wade

Liked: Staff & service
Dookie in the pool
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was some of the most personable and friendly I’ve ever encountered during my travels. Thank you all for being so nice and accommodating!
Stayed 2 nights in Dec 2023

10/10 Excellent

Consuelo

My Trip
Very nice and friendly staff. Clean room and comfy bed.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Low toilets
Motel in good condition, but they need modern comfort height toilets. Our room had a low toilet , fine for a child but uncomfortable for adults.
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Veronica

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while visiting family for Thanksgiving. When we checked in, we were told the elevators were out and would have to take the stairs to the 3rd floor. That didn’t appeal to us, so we were moved to the 2nd floor. A little inconvenient but no big deal. The room was very spacious and clean with no smells! But, what really made our stay here enjoyable was their very special breakfast lady, Ms. Sheila. She was such a delight to talk to and was so friendly and happy. The whole dining area was kept sparkling clean and the food was replenished promptly. She takes pride in her work and helps out wherever the need arises. She goes above and beyond and they are lucky to have her on their staff. When we return to the area, we would stay here again just because Ms. Sheila works there (will call first to verify that she’s still there)!
Stayed 2 nights in Nov 2023

10/10 Excellent

Knailah

Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, amenities
Friendly staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Dennis M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing breakfast! The lady working there was incredible!
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Kristin

Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Moustafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy customer
Your Hotel was the cleanest we have been in.
Stayed 2 nights in Oct 2023

10/10 Excellent

Darshelle

Stayed 1 night in Oct 2023

10/10 Excellent

Tyler

Stayed 1 night in Oct 2023

10/10 Excellent

shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and really enjoyed everything
Stayed 4 nights in Oct 2023

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for another great stay!
Stayed 1 night in Oct 2023

8/10 Good

Erik

Stayed 3 nights in Oct 2023

10/10 Excellent

Helen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the pool. My teenagers went swimming and said it smelled and felt like there was bleach in the pool, it even bleached their swimming suits which is very disappointing because now they’ll need new suits!
Stayed 1 night in Oct 2023

10/10 Excellent

Sean

Liked: Amenities
Quiet and peaceful on a Sunday night.
Stayed 1 night in Oct 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone and everything was excellent!
Stayed 2 nights in Sep 2023

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The staff were very friendly and helpful. The room was wonderful and the beds. The women who ran the morning breakfast was very kind, helpful and attentive.
Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean in our room and around the facility. All the staff were very friendly!!
Stayed 1 night in Sep 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, location was convenient and breakfast bar was great.
Stayed 1 night in Sep 2023
Response from Holly on Sep 29, 2023
Hi Nick, thank you for your feedback. We appreciate you staying with us!

10/10 Excellent

Parviz

Stayed 1 night in Sep 2023