Interior

Reviews of Quality Inn University

2.5 out of 5
Quality Inn University
3121 E Grand River Ave, Lansing, MI

Reviews

6.4
Rating 10 - Excellent. 165 out of 1005 reviews" "
Rating 8 - Good. 298 out of 1005 reviews" "
Rating 6 - Okay. 230 out of 1005 reviews" "
Rating 4 - Poor. 175 out of 1005 reviews" "
Rating 2 - Terrible. 137 out of 1005 reviews" "

6.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Talitha

Liked: Staff & service
I don't think this place is reflective of Quality Inns overall (not that I have stayed at any others); I think it's just in a weird building. The hallways and structural elements of the building are not in nice condition (honestly they're kind of creepy), but the rooms themselves are fine - comfortable, decent furnishings, the standards of what you expect.
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Mar 25, 2024
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn. On behalf of the entire team, I would like to apologize for failing to meet your standards when it comes to the Quality Inn name. We take your comments seriously as we complete our renovations to ensure every guest has a pleasurable experience at our hotel. We hope to host you again,

4/10 Poor

Jessica, south bend

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The pool are was nice but the hallways to rooms felt scary. Room itself wasn't terrible.
Stayed 1 night in Mar 2024
Response from University Quality Inn on Mar 23, 2024
Dear Jessica, Thank you for taking your time to complete a review of your recent stay here at University Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback to improve the experience for all guests. I hope that you will consider staying with us again so we may provide an exceptional stay.Sincerely,University Quality Inn.

4/10 Poor

Justin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It's old and outdated, the keys don't work right for the rooms. Lots of areas that could be easily fixed, beds are very hold and uncomfortable. I'd rather drive over hours home vs stay again in the current condition.
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 21, 2024
Thank you for taking the time to leave an online review.I would like to apologize for the inconvenience you endured during your stay at University Quality Inn. Rest assured, we are in the middle of renovations, and that is the reason that some of our public areas are outdated compared to others. We do hope for the opportunity to host again after renovations are complete.

4/10 Poor

Esmaeil, Traverse City

Business traveler
Disliked: Staff & service, property conditions & facilities
I won't stay in this hotel again!
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 19, 2024
Esmaeil, thank you for taking the time to leave an online review. Your feedback about your recent stay is important to us.On behalf of the entire team, I would like to apologize for failing to meet your expectations during your time at University Quality Inn. If you have any further questions or concerns please let us know.

10/10 Excellent

Kara

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Feb 20, 2024
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

lucas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and cleanliness of the hotel was perfect, but the first room we were put in the phone, and refrigerator didn't work. Also there is NO AIR CONDITIONING!! The room was hot and stuffy there was no outside windows and no fan to cool it down. I was given a box fan that was dirty and barely worked but at least it got us through the nights. We were moved to another part of the building and it was slightly cooler but not comfortable. The door to the room looked and worked like it had been busted through a few times I had to wiggle the door back and forth to get it locked. For a cheap clean place to stay this is where you want to be, but if you like fresh air don't stay there.
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on Feb 12, 2024
Thank you for taking the time to leave an online review, your feedback is important to usWe sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the heating and cooling system. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.

2/10 Terrible

Colleen M

Disliked: Cleanliness, amenities, property conditions & facilities
PROS: Hot water and decent pressure for shower CONS: Everything else - dirty, felt unsafe (my first room was down a dark dank hallway with no exterior lighting), the activities at the pool are heard by ALL because of the acoustics of the room and the fact that all the 2nd floor rooms are around the pool area. And apparently during my stay they had a 2 day birthday party where kids, at least 10, were screaming and hollering at the pool from 9 am until after 10 pm when it closes, then they continued to run through the halls screaming "Ready or not here I come" playing hide and seek. No adult supervision with any respect for others and no intervention from hotel staff. The beds were sub-par, my room smelled like weed and there were burn marks in the comforter, the door jam looked like it had been kicked in a time or two, there were damaged walls and furniture, etc. You get my point.
Stayed 4 nights in Jan 2024
Response from Guest Relations Manager on Feb 6, 2024
Thank you for taking the time to leave an online review.I want to apologize on behalf of all the staff for failing to meet your expectations during your recent stay at University Quality Inn. We have spoken with the desk agents about how we can better handle disturbances in the future.We hope to host you again soon,

4/10 Poor

Duonna

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 31, 2024
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn.We would like to apologize for failing to meet your expectations during your stay. Should you need further assistance, please do not hesitate to reach out to us. We hope for the opportunity to host you again,

2/10 Terrible

Renata

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
$400 a night for a crappy, dated, chlorine smelly hotel
Response from Guest Relations Manager on Jan 21, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

JUAN CARLOS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Jan 21, 2024
Thank you for taking the time to complete an online review regarding your stay at University Quality Inn. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Nyazia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not recommend
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 2 nights in Dec 2023
Response from Guest Relations Manager on Dec 24, 2023
Thank you for taking the time to leave a review regarding your stay at University Quality Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our staff and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Erin

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Dec 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Relations Manager on Dec 24, 2023
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.It is always a pleasure to receive positive feedback. We hope to host you again soon,

8/10 Good

Anthony

Business traveler
Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Dec 24, 2023
Thank you for taking the time to leave an online review.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here! They steal your$100 deposit!
Do NOT stay here! They keep your $100 deposit regardless if you have kept your room clean or not! Everything is broken, there's no access to anything and no one was at the desk for 30 minutes while we rung the bell! Disgusting!
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Dec 17, 2023
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn. We do require a 100 deposit to ensure no smoking or damage. For deposits held via credit or debit card, there is a standard 3-7 business day wait for the deposit to reflect in your account. Deposits held via cash are returned at check out. If you should need any further assistance or have further questions, please do not hesitate to reach out to us so we can assist you.We hope to host you again soon,

10/10 Excellent

Christina

Stayed 1 night in Dec 2023
Response from Guest Relations Manager on Dec 16, 2023
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn.We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and will serve as encouragement as we strive to improve the quality of our services continuously. It is always a pleasure to receive positive feedback. We hope to see you again soon,

6/10 Okay

William

Stayed 3 nights in Dec 2023
Response from Guest Relations Manager on Jan 7, 2024
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn.We truly appreciate your feedback about your recent stay. I have shared your review with the rest of the staff to serve as encouragement as we continuously strive to provide a positive experience for our guests.We hope to host you again soon,

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Manager on Dec 11, 2023
Thank you for taking the time to leave a review regarding your recent stay at University Quality Inn. I would like to apologize for failing to meet your expectations during your stay. Should you have any questions or need any assistance, please do not hesitate to call us.

6/10 Okay

Sue

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old, Run Down and Zero Upkeep!
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 28, 2023
Thank you for leaving an online review. As a valued guest, we truly appreciate your feedback. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

KeShawna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is great
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 28, 2023
Thank you for taking the time to complete an online review. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

DEVON

Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Dec 11, 2023
Thank you for taking the time to leave an online review regarding your recent stay. It is always a pleasure to receive positive feedback from our guests as we strive to provide quality service.Your loyalty is important to us. Please visit again soon.

2/10 Terrible

Tim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 inch Gap under the door to start cold air blowing in. Definitely probably had mice in our room.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 10, 2023
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn.On behalf of the entire staff, I would like to apologize for failing to meet your expectations during your recent visit. I have shared your comments with our maintenance team to take proper action. We truly value the feedback from our guests as we strive to continuously improve our quality.We hope to host you again in the future,

4/10 Poor

Andy

Disliked: Property conditions & facilities
There’s better places to stay. No AC, I didn’t have a remote for the tv in my room, some of the staff was less than friendly. I’d recommend to look elsewhere
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 9, 2023
Thank you for taking the time to leave an online review.I would like to apologize on behalf of the staff for failing to meet your expectations during your recent stay. I have shared your comments with the general manager to better handle these types of interactions in the future.We hope to host you again in the future,

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 9, 2023
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn.I would like to apologize on behalf of the staff for failing to meet your expectations during your recent stay with us. I have shared your feedback with the staff to serve as encouragement as we strive for guest satisfaction. We hope to host you again in the future,

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. We sincerely appreciate your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to provide guest satisfaction. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Anastasia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. We sincerely appreciate and value your feedback as a valued guest. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Kathy

Disliked: Property conditions & facilities
Very poor quality
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 9, 2023
Thank you for taking the time to complete an online review.On behalf of the entire team, I would like to apologize for failing to meet your expectations. Guest satisfaction is our top priority.We hope to host you in the future,

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 9, 2023
Thank you for taking the time to complete an online survey regarding your recent stay at Quality Inn University. We sincerely appreciate your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Jenna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very gross. There was dirt all over our floor, a ring of scum in the sink, and hair in the shower/bath. I am very upset I paid over $400 to stay in the poop hole.
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Nov 9, 2023
Thank you for taking the time to leave an online review regarding your recent stay at University Quality Inn.On behalf of the entire staff, I would like to apologize for failing to exceed your expectations during your stay. Rest assured I have shared your comments with the General Manager and Housekeeping Manager to better handle these types of situations in the future. Should you need further assistance, please do not hesitate to reach out to us.We hope to host you again soon,

4/10 Poor

Cheryl

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The check in staff was fine, and the room was clean. However there was a very loud motor or fan rumbling all night long that made it hard to sleep, also the door had been damaged and was hard to close and open and the key only worked after several tries.
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 10, 2023
Thank you for taking the time to leave a review regarding your recent visit to University Quality Inn.I would like to apologize on behalf of the entire staff for the rumbling you heard in your sleeping room. I have shared your concerns with the maintenance team to investigate. Should you need further assistance, please do not hesitate to reach out to us. We hope to host you again in the future,

2/10 Terrible

Jennifer

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WARNING!!!!
Left some weed on the table was gone all day , came back around 9 pm it wasnt where i left it at checked the whole room and nothing. Following day came back around the same time 9 pm and boom room was clean bed made which means the day before they took my stuff and to make it look like nobody went in didnt clean up the room smh really ghetto..
Stayed 3 nights in Oct 2023
Response from Guest Relations Manager on Nov 3, 2023
Thank you for taking the time to complete an online review. We truly appreciate your feedback as a valued guest.On behalf of the entire staff, I would like to apologize for any incidents that happened during your recent stay. Rest assured I have shared your comments with our General Manager. Should you need any further assistance please do not hesitate to reach out to us.

2/10 Terrible

amanda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst night of my life
There was no mention of any kind of a deposit that would be needed. I was told I had to put 100 deposit for incidentals. However, there were no incidentals that were available and when I asked what incidentals, I was told it was to protect against parties. So I could have put $100 on a card and wouldnt have gotten it back for 5 to 7 business days or I could go to their aTM and get cash..Which costs me another 3.50. I would understand if there were incidentals like a mini bar or something, but to take my money and protect against the 9 people in the room next door does not seem right at all. It was myself and my boyfriend coming to stay one night. However, there was a HUGE party next door that keep us up with slamming doors and a bunch of college kids. I called the front desk twice and got NO response. Also, it was almost 70 degrees on Friday and when we go in the room it was so hot it was unbearable. When I asked the front desk how to turn the ac on, they said they had already turned it off for the season. I literally had to sleep on the floor as it was the coolest part of the room in front of the mini refrigerator to get cold air. Worst freaking night of my life after working 10 hours that day, driving to East Lansing and not being able to sleep for the heat and the parties. If you want a good night's sleep for good price without getting gouged for money and dealing with drunk college kids. Dont go to this hotel. Will never visit a Quality Inn ever.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 31, 2023
Thank you for taking the time to leave a review. Your feedback as a valued guest is important to us. On behalf of the entire staff I would like to apologize for failing to meet your expectations during your recent stay.Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

4/10 Poor

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

jennifer

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Nov 28, 2023
Thank you for taking the time to leave an online review. We appreciate your feedback as a valued guest.On behalf of the entire staff, I would like to apologize for failing to meet your expectations during your recent stay at University Quality Inn. Your feedback has been shared with the team as we strive to continuously improve the quality of our service.Should you need further assistance, please reach out to us.

2/10 Terrible

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No air conditioning yet advertised they have it. Staff super friendly but property is not good. Would not stay again. Extremely warm and run down. We paid alot for our night there and i would never shower in this hotel!
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your latest stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Business tripper
The bathroom wasn't super clean, but I was easily switched to a different room. Great breakfast options. Quiet place.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 28, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. We sincerely appreciate and value your feedback as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to host you in the future.

6/10 Okay

graydon

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was a shelter from the weather. That’s it.
The room was clean. The carpet in the hallways was disgusting. It’s like they were trying to replanted the walls but forgot to cover the carpet while doing that. The carpet was filthy with dirt, also. The hotel rooms had vinyl flooring luckily. The bedding was clean. We all joked that maybe the place is also rented out hourly. We stayed there four adult men for a football game so it worked for us, but no way would I take my wife and 3 kids there!
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay.We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.

2/10 Terrible

David

Disliked: Cleanliness
Disappointed
Worst hotel experience I've ever had
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on Oct 25, 2023
Thank you for taking the time to leave a review on your recent stay at University Quality Inn.on behalf of the entire staff, I would like to apologize for failing to meet your expectations at our location. I have shared your feedback with the rest of the staff to better handle these situations in the future. Should you need any further assistance please do not hesitate to reach out to us.

2/10 Terrible

Jenelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Multiple people in our party found bed bugs in their rooms. The bathroom in our room had mold and food was left on the floor.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. I have shared your feedback with the rest of the staff to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. We sincerely appreciate and value your feedback as a valued guest. Your review will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Stephane

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Nov 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Tay

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing worthwhile was the pool, which was kept heated. Food is walking distance from it , but I don't advise on the breakfast that is provided. The room was dirty with food under the bed and ants. Careful closing the bathroom doors might get locked in. All in all not worth it unless you plan on sleeping in the pool.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the cleanliness of your room. I have shared your concerns with our housekeeping staff to better handle these types of situations in the future. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Khiem

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I like the breakfast
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Juanita

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the bathroom. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Ihtesham

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel was very disappointing. The first room they gave me had feces in the toilet and a foul odor in the room and bathroom. I complained and they moved me to another room, but the key did not work. I complained again and they gave me a new key, but then I realized the lock was broken. Then I noticed that there was no iron in this room, even though there was an ironing board. I called the reception for an iron, but they argued that not all rooms have irons. I don't understand why they would provide an ironing board without an iron. After a long argument, they finally gave me an iron. The chairs in the room were stained and the bathroom smelled bad. The only good thing about the hotel was the breakfast, which was of good quality.
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on Oct 10, 2023
Thank you for taking the time to complete a online review regarding your recent stay at University Quality Inn.On behalf of the entire team I would like to apologize for failing to meet your expectations during your stay. I have shared your concerns with the General Manager and we will be using your comments to ensure a positive experience for every guest. Your feedback is important to us and we strive for guest satisfaction. Should you have any further questions or concerns please contact the property.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Probably the worst hotel I've ever stayed at - air conditioning wasn't working, shower drain was broken, loud buzzing noises at night, etc. I saw the bad reviews online but chose to ignore them, hoping they were overdramatic. They were not.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 10, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the noise volume in the room. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 Excellent

Jameson

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Blessing
My stay was very comforting and Welcoming. The staff there were extremely nice and very helpful. The facility was nice and quiet, kept clean. Very nice place to go, I HIGHLY recommend this place!
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Oct 6, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University. We sincerely appreciate and value your feedback as a valued guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Mercedes

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on Oct 5, 2023
Thank you for taking the time to leave a review, your feed back is important to us. On behalf of the entire staff, I would like to apologize for failing to meet your expectations. If you have any further comments or concerns please contact the front desk.

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on Oct 3, 2023
Thank you for the positive feedback!