Ratings based on 249 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from michigan

Only hotel in downtown Lansing.

Posted Sep 18, 2017
Pros: Within walking to most of downtown.
Cons: Remodel!
This hotel is old and needs a remodeling. The rooms are original and haven't been updated.
Comment from Hotel Management
Sep 21, 2017 by Kevin R. Asst. GM, Hotel Management
Thank you for taking the time to let us know your impressions of you experience at our hotel. We are fortunate to have such a great location. I assure you that the newly renovated restaurant along with the new TV's in our guest rooms is not the end of our effort to modernize this historic hotel.
1 out of 5
by A verified traveler from la sing

Fine hotel but poor service and amenities.

Posted Sep 17, 2017
Rude check in staff and hotel concierge. Was treated like children when checking in being told to keep the noise down after 10pm before we even got our hote keys. There was a festival going on and they took one look at us and decided we would likely be loud. Yet we were one of the bands and live life out of hotels. Have never been told to be quiet before they even gave us a room. When one of my guys lost his key card, female late night concierge hung up on me when I called down to help out because I asked her what her name was. Hung up on a business manager who paid for all 5 rooms we had. Turns out she took one look at my guy and decided he was trying to break into a roll to steal things. Had to keep calling zero until I got the other concierge who completely helped me in 1 seconds by looking up my credit card number and verifying I had 5 rooms.
Comment from Hotel Management
Sep 21, 2017 by Kevin R. Asst. GM, Hotel Management
Ryan, I'd like to start by apologizing for the situation you described and assure you that your comments are being shared with the team to ensure similar experiences do not happen again. I'd also like to assure you that every guest that checked in on 9.15 and 9.16 during the first annual Hip-Hop festival was made aware of the quite hours including the 2 sports tournament teams as well as the wedding group. We understand that we are a downtown location on a weekend full of activity and did not mean to make anyone feel singled out. It was mentioned in an over abundance of caution to ensure those guests were not being impacted by loud neighbors.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 24, 2017
We requested early check-in and was given without any problems. Would recommend it to anyone.
Comment from Hotel Management
Sep 7, 2017 by Lin, Hotel Management
Thank you for your response. Thank you for your comment. Glad we were able to take care of your early check-in.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Convenient to town and MSU

Posted Aug 1, 2017
Pros: Near town and good eateries.
Cons: Lighting can be a bit brighter
Location: Glazed and Confused Bakery and Grand Traverse Pie have good choices of food. We enjoyed the weekend exploring the classic car show.
Within walking distance to downtown. Lots of good food eateries around. Across the road from a river walk. Close to bus terminal and bus stops. A comfortable hotel for 3 persons. Temperature of shower water great - not too hot or cold.
Comment from Hotel Management
Aug 4, 2017 by Lin, Hotel Management
Thank you for your review. I am so glad that you enjoyed your stay and hope you come to visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved this hotel

Posted Jul 14, 2017
Warmly greeted. Efficient check in. Very nice room: well appointed, clean and comfortable. Good breakfast buffet. Super quick valet parking. Staff was uniformly pleasant, cheerful, and highly competent and efficient. Nice location right near State Capitol and other state office buildings. Would definitely stay here on next trip to Lansing.
Comment from Hotel Management
Aug 4, 2017 by Lin, Hotel Management
We appreciate that you sent a review of your stay with us. We look forward to serving you again for your next trip to Lansing. Thank you.
3 out of 5
by scott

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017
Scott, thank you so much for your review. We appreciate the feedback from our guests. If there was something we could have done better, please let me know.
3 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
The staff and front desk were very friendly and helpful. The rooms and beds were small and older esp the bathroom. There was a 20.00 valet parking fee per day however the valet service was amazing. Location was nice - you can see the state capital from the hotel. Overall it was a good experience just wish I could have known the rooms and beds were very small.
5 out of 5
by Ronald

Very nice stay

Posted Jun 26, 2017 on Hotels
Very nice hotel in a great location downtown Lansing. Hotel staff were very accommodating.
Comment from Hotel Management
Aug 4, 2017
We appreciate you sending the review of your stay and look forward to serving you again in the future. Thank you.
5 out of 5
by A verified traveler

Posted Jun 22, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Thank you so much for your review. We appreciate it and hope you come back and stay with us again in the future.
4 out of 5
by Martin

A clean & convenient stay right at the capital

Posted Jun 19, 2017 on Hotels
The stay was comfy and convenient. Yes, the hotel is a bit dated but none-the-less clean and the staff was friendly and accommodating.
Comment from Hotel Management
Jun 27, 2017
Thank you for your review. We appreciate your comments and look forward to seeing you in the future if your travels bring you back to our city.